Kiwi.comReviews 2,182

Worst website ever, it's a scam be aware, booked some flights, airline cancelled connecting flight, contracted kiwi, who advised we can't offer a refund and we've cancelled the whole booking.

They are scammers! My mother used kiwi on a flights that were physically impossible to make since there were so many flight changes plus with customs. When we tried to get a return they only gave $11 back and it was almost $2,000 and that's just not right. We talked to the costumer service people but all they say is sorry and we agreed to it but it didn't tell us anywhere that we were only going to get $11 back when we went to cancel. DO NOT USE UNLESS YOU ARE 100% SURE YOU CAN MAKE IT OR DONT NEED TO CANCEL!

Pretty bad service. I've booked the flight thinking we have a regular layover and the luggage would be transfer to a destination. Turns out, they've booked two separate flights for us and with a short layover time its now virtually impossible to get our bags checked as we won't have time to get the bags and 'register' for the second leg. Inquired about the refund within 24 hrs, they said that only 10 euros could be applied to another trip. Otherwise there's no refund.

Horrible service. Stay clear.

It's unfortunate but, i too, fell for the appealing deals kiwi had to offer. They cancelled one of my flights and said they would like to talk with airlines on the phone. The representative at Allegiant airlines told her you guys are a scam! She found the file in the system but it was cancelled through kiwi themselves.The lady on the phone said you're breaking up and the phone call hung up. She starts laughing because she was like "I told you they're a scam. We get lots of customers here with the same issue." However, moments later the kiwi representative called my phone again and she said I'm expecting partial refund which is partial. "Expecting." Either way, im disputing my charge. I spent more than I would have thanks to the deceptive claims made by kiwi. May very well experience one or all of the following Inconvenience in wait time, missing flights, and you spend more money

The site cannot provide a breakdown of flight ticket charges. Lack of transparency! Very disappointed! Didn't do the job they were commission fee for!

I had booked a flight with kiwi from cmh-yycthe airline cancelled my flight when i called them, they told me to rebook it and the cost was 1200usd when I called the airline directly they said since its our fault we will reschedule you. The kiwi agent said no point In calling the airline they can't do anything but I had my doubts...they tried their best to extort money out of me, I told them I'll call back.They are frauds never ever boom with kiwi.com

Long story short, made me pay twice for the same ticket, sent me option to change date via email, "Terms and conditions apply", as usually smallest possible letters.
Went doing that without thinking much, who would assume that its needed to pay full ticket if such option is given.
Went with procedures, paid new itinerary in full, thinking that i will be refunded later when they fix with previous company.
Thats when sh*t came my way, support kept sending this and that regarding plans or whatever the scam was they were saying.

Won't use anymore for sure.
Never had such experience with other sites, used it only because it came as suggestion from cousin.

I booked a fight from Fayetteville, AR to Edmonton, AB which had 2 flights with a connection at Nashville. When I checked-in online a day before my departure, the airline called me and informed that the third party provider (kiwi.com) used a fraudulent method/card to make payment to the airline and my booking is therefore cancelled. I contacted kiwi.com and asked help with this. I was told by the Kiwi agent that they will definitely book an another ticket for me and apologized for the inconvenience. To my surprise, next morning (the day of my departure) I got an email by kiwi.com that they were unable to book a ticket for me and I was left stranded without any flight. You have the worst service and very unprofessional staff indeed. I will never book with kiwi.com in future and would also refrain my knowns from booking with you.

Don't trust Kiwi, never unfortunately, they charged me for extra services that I didn't ask. They never refund me. They ignored my call. Kept me on hold for more than 15 minutes then hang on my face

If you want to lose your money and ruin your vacation plans, then contact kiwi.com
Step-by-step instructions on how to lose money with kiwi.com
Step 1: book tickets through this service
Step 2: kiwi.com first confirms the booking, and then cancels and offers other options (2 times more expensive) or a refund
Step 3: You agree to a refund, but Qiwi refunds you 20-30 percent less and REFUSES to confirm that the airline refunded exactly this amount.
Thus, you are being deceived and covered by the service policy, although by law they are required to confirm the return with documents from the air carrier.
The only reason a kiwi.com is needed in this world is simply to find out through this service which carrier flies to your destination and GO to the carrier's website to purchase tickets directly. Believe me, it's 10-15 percent cheaper there. Better yet, check it out for yourself.
Lastly, kiwi.com, you do not deserve to be an air carrier aggregator because your schemes are fraudulent and dishonest. I hope this review will help protect other people from you and make this world a better place but without you.

They won't let you change your booking unless it's through them and upcharge you when you do. Also won't give you the booking info they used so you cannot contact and get help from the airline directly

I wish I had read reviews before buying through this company. Wrong boarding passes & no one to call, only to write with. Kiwi kept sending emails (over 10) claiming they sent all passes but we could only download 1 boarding pass because all 6 boarding passes they sent us had the same name on it. Just would not listen. Kept sending the same duplicate boarding pass over and over again.
1.5 days (!) later, after endless writing and pleading, we received the PDF version to print out for all flights. The app (my account) never got updated and they still claim all passes are visible on the app. This happened for both to and return flights. Both ways we had connecting flights. Ridiculous. This company should not be allowed to do business.

Their flights also appear a good deal until you lock yourself in and suddenly have to pay for each piece of luggage (carry-on (!) plus suitcase) and seats for each flight. Ended up being the same price as with other company's.

Lastly, they claim they have a number to call. But you can only speak to them if you have a flight already booked with them. You enter the booking number and then the birthday of one traveler. Funny thing is, this only worked once. After that, the system kept saying we entered the wrong bday. We tried with all three passengers. Never worked again and the phone will hang up on you after three attempts. It is impossible to get through to someone to speak to. Per writing, Kiwi confirmed that the correct birthdays were in the system-funny though that the system kept saying it cannot recognize our entry. I thought maybe they are having phone troubles. So I called Kiwi phone numbers from two other countries. Same problem each time!

Horrible stressful experience. If you read this, do not book with this company. They should not be allowed to do business!

Kiwi sold tickets for cancelled from from ktm to USA and never refunded. They didn't respond emails/phones. I lost around $2k from their scam.

Kiwi.com is a SCAM!
Kiwi.com is a SCAM! Dont book through them! As usual, they are big time cheats. They offered me a ticket, where the connecting flight is not possible to catch, with the lay over of 2 hours. It was done in an emergency mode. When I called up their customer services, they are citing the rule of 48 hours for the change. If bookings are done in emergency mode on the same day, how can a 48 hours rule for change apply! Absolutely ridiculous!

This is the worst booking company ever. Please please don't use their service at all. They are scams. 1. They will not refund your money, 2. They will show you different information on the website prior to your booking and then later change it less than 24 hours into your flight and then they will tell you that you need to make changes to your flight only 48 hours prior to your flight.

I wish I could give this experience less than 1 star. They refused to refund me despite the airline rescheduling my flight to a different day. It got to a point where I merged a call with Porter and Kiwi so they could speak to each other and even after that I was told I would have to wait 4 hours to even find out if they would refund me. Which is illegal. I literally would have paid double what I paid for my flight if it meant I could never speak to a Kiwi customer representative again. The service is embarrassing the policies are sneaky and the prices aren't even that much better than any other booking website. I will never be booking with Kiwi again and you should save your money and your sanity and book elsewhere!