Kiwi.comReviews 2,182

WARNING TO EVERYONE - SCAM CONDITIONS AND NO HELP!
Don't ever book through them! Pay the extra money for The official sites of Ryanair, Norwegian, etc.! Its a scam!

We are now stranded in Prague because of a delay on our connecting flight. Me and my pregnant girlfriend were told, we would be given alternative routes to our destinations and accommodations.

Now we are sitting in Prague airport, with an alternative direct route in 2 days or another connecting flight through Helsinki in 16 hours.

We were in constant contact as we had an important doctor's appointment the next day in relation to the baby, which we missed.

As we then needed a hotel for the night after landing at 18:00 o'clock (the next flight offered was 16:00 the next day), They (1) wanted us to pay extra for the new route and (2) hotel, even though we had been in contact with Them throughout the day!

They offered to pay 160 pounds of the total of 360 pounds for the new connecting flight, and not The hotel, food or hotel. Stranding us in prague airport

We canceled our booking after 4 hours on the phone and booked a new direct flight the carrier, which was available not spending another cent with their ridicoulous customer service. Thanks for ruining our last days of vacation and giving us an extra bill of 100s of pounds. Will never book through them again, and neither should you! WARNING TO EVERYONE: SCAM CONDITIONS AND NO HELP WHEN NEEDED THE MOST

Absolute stinker of a company.

Trading on short notice flights with zero flexibility.

I was looking for an emergency flight from Stanstead to Shannon after missing a flight in Stanstead. I searched up other flights available and kiwi had one showing. I went to their website chose direct flights that would get me in that night. A quick search later and up popped one showing it was leaving at 10pm and arriving at 11.30pm, all sounded good. So I booked it.Only to find it was not a direct flight but that it was a flight from Stanstead that night to Edinburgh then a 23 hour stopover before I flew to Shannon the next day!

I immediately called them and tried to explain that they had not provided what I asked for and could I cancel the ticket (I was prepared to pay a small fee of course) I was told in no uncertain terms that they would not cancel or refund the sale as it was outside of the 48 hour cancellation policy, I explained that the flight they had sold me was less than 3 hours away to no avail. I even tried to convince them that I must have some
Sort of cool down period ( I called them 5 or 6 minutes after the sale) or consumer rights protection. I was met with indignation and stubborn refusal.

Do yourself a favour, never ever use these guys, customer service is hidden away and the call centre operatives are script following robots that have no clue.

Pursuing a claim against them via my bank.

I have purchased 7 flight tickets for my relatives traveling back to the Ukraine.
Today, I received a notification from kiwi.com stating that one of the transit flights from Tbilisi to Chişinău (FlyOne 5F-582) has been cancelled by the carrier.

Given this information, I had no option but to request a refund for a full trip for 7 people. However, when I reached out to the airline (FlyOne) directly, they confirmed that the flight is not cancelled and will proceed as planned.

I am now seeking clarification from kiwi.com regarding why they sent me a wrong notification.The support team appears to be promptly handling the refund request, but there have been delays in responding to my messages.

This is clearly done intentionally, forcing customers to make a refund and get nothing in return, at the same time making the same ticket available in the system to sell more expensive price.

Considering that these individuals are already affected by the war in Ukraine and have limited options, it would be greatly appreciated if they were provided with support instead of being subjected to such a situation.

Now when I check the same ticket in their system, they sell it twice price now and it is also confirmed by airline that flights will be operated, what was the problem then, nothing, it is just kiwi faking the notifications to let the customers request refund, so they return no money back and selling the same ticket two times more expensive to the other victims. This is scam

Their customer service is an absolute disgrace - a shambles of dishonesty and outright deceit! I can assure you, I will NEVER do booking with them again! It seems they're more interested in hoodwinking customers and pocketing your hard-earned money than in delivering a fair, honest service! Beware - transact with them at your own peril! They've shown their true colors to me, and I won't stand for it!

I mistakenly clicked the refund button and the system informed me that this action is irreversible; the refund has been processed and no further reimbursement can be claimed. This experience has been incredibly frustrating, ranking among the most challenging I've faced. In an effort to prevent fellow Koreans from encountering similar issues, I plan to pen a comprehensive article shedding light on the situation.

I booked flights to Malta and back with Kiwi. Wizz airline
The return flight was delayed by more than 45 hours. I canceled the order and was promised a refund within 3 months.
Nothing happened and only excuses.
Avoid this company. Any flight change can cost you a lot of money!

I planed my trip from MCO to AMS at August, this agent over the price for two passengers is $1752.99.
I locked in the price and payed a down payment of $175.24( balance $1577.30). I received a price confirmation. When I went to finish my booking, they change the price as well as they wanted to charge for a carry on bag for $157 each. Not to mention check in was being charged at $357 and change for the seat insurance?
When I called the airline costumer service, the rep said you have one check in bag and one carry on for free. This company can't be trusted and they didn't have any contact in the country and they are located outside USA.

They offered me a flight that it was not possible to take. I warned them, they refunded me 10€ out of 800€.
Their business model is to then be reimbursed much more by the airlines.

I would give 0 stars if I could this company is a SCAM. Do not use! I did a fare lock to save flights and when I went to pay the full amount within 72 hours the flights had sold out and the company are refusing to refund me the fare lock price despite the T&C saying they would if the flights sold out. DO NOT USE THIS COMPANY ITS A SCAM

Their website kept crashing and the Customer Service Team was evidently unaware of Airport layout management and time. Not a good experience. I will never book with Kiwi again.

I booked a flight with kiwi because the fare looked amazing, well it was a night mare. I received a confirmation that my flight had been changes on my way to the airport. I called for assistance but was told by them to call the carrier if I wanted help. I did and was informed that kiwi purchased a standby ticket for my flight and I would Comoros be bumped until they had a flight that wasn't full. Kiwi is a scam company and don't stand bet tickets they sell.

These incompetent SOBs stole $500 US from me. I booked a flight with them and got double-charged by both them and the airline. When we tried to resolve it we got stone-walled by their overseas support team. They were incapable of helping us, so we canceled the fight. I had to call into cancel it and was told that I would receive a full refund since it less than 24 hours since I booked it. Turns out, it was a non-refundable ticket and that money is now gone. But on top of it we still have the double airline charge and when we called kiwi to resolve it they told us to call united. I did this and united said they couldn't help since my only booking number was generated by kiwi and united didn't recognize it. So I got my bank and they will have to fight it out for us. Disgusting company!

My flight from NYC to Mexico was cancelled due to weather, and Kiwi gave me two options: either cancel the booking and get full money back, or PAY to re-book the flight, which was 80% the price of the original flight. As I was in a rush, I paid to re-book and spend way more than if I just went with a regular carrier. You get what you pay for folks. DO NOT USE.

There was no way that I could write this review if I don't give them 1 star but if I had option to give them negative star I would have done it. NEVER EVER BOOK TICKETS THROUGH KIWI. We lost all our money. One of the connecting flight got cancelled so my husband couldn't get to his next flight. And had to book the whole new flight with paying double the price. He was stuck in Abu Dhabiairport with no money And kiwi didn't refund any saying they are not responsible. My husband was coming back from India after his mother passing away, he lost both his parents in short span of time. And since he had to be there in India to take care of them he lost his job. So what ever money was left he booked the tickets through Kiwi. And now we lost all the money around $1700 and had to book new tickets for around $2700 that we borrowed from a friend.
Now with his moms passing away and loosing all the money he is in a state of traumatic depression. Thanks for Kiwi for putting my family in this situation. So please if you pay some extra dollars pay that to reliable company not to kiwi.
Date of experience: July 15,2023

Our flight was cancelled- completely out of our control. Kiwi rebooked us for a flight two days later. We didn't confirm this because we needed to find an earlier flight back home to our kids. They refused to refund because they "gave us an alternative flight" which if we decided not to use, was on us. So where do you draw the line with how far out you book someone and they have any say over their flight? We went in circles over the phone- they wouldn't budge. A $600 lesson

I came back to my country after traveling to South America with my parents.

However, during the trip, Kiwi site contacted me that the reservation was canceled 3 hours 30 minutes before boarding.

I just went to the airport, worried if it was true. And I didn't have any other choice.

When I showed the details of my payment and reservation, the airline staff was also embarrassed.
Because They Coudn't check my name.

If I could have bought another ticket, I would have bought it right away.

However, it was El Calapate in Argentina.
It's a place where there aren't many flights, and all of them all sold out on that day.

Originally, it was a flight to Iguazu via Buenos Aires.
But eventually, there were no seats in until the next afternoon.
So I took the premium economy and went over to Buenos Aires at the late afternoon.

Kiwi gave me all the refunds, but when I looked at the loss afterwards, it was about $1780.
(Including buying tickets again)

But, money is no matter. And I can go back later.
But it was first and last chance for my parents. Kiwi ruined my family's trip.

I'm really upset and I never use again Kiwi.

Classic bait and switch on Phoenix to Tampa July 04 and 05. No refund. Unable to change booking!
Complete scam, based in Chech republic

They sold me a ticket with missing information. They give me the ticket as Toronto to Istanbul. But in fact it was part of a deal of trip Toronto to Istanbul to London. But the Turkish air line was rude too they didn't accept me because when the know I will be in Istanbul as final destination.

I used Kiwi.com to book a return flight from Frankfurt to Toronto. The flight failed to be booked despite receiving confirmations. I was stranded at the airport and only received communication from Kiwi.com 7.5 hours after I notified them of the mistake. Kiwi.com continued to make mistakes as they booked accommodation on the incorrect date as I need to stay over night at the airport. Kiwi.com failed in their organisation and communication. I will never use Kiwi.com again and I would recommend those who consider Kiwi.com to not use their services. June 2023

They scammed me. They gave me an option to lock the price for 72 hours. I locked it and tried after 48 hours to book again. It said the price has shot above a certain limit and we couldn't lock it. I tried 3-4 times and it gave me a same popup. The deal was that I will get my money back if the locked price shoots up. I never got the money back. I booked another ticket with some expensive rates. Then I contacted Kiwi customer care and asked them for a money back. Every time I ask them they said you exceeded the 72 hour limit and unfortunately we can't give a refund. That is ridiculous. I asked them 5 times and every-time they gave me this response. What a fraudulent business.

According to them, my below screenshot means lock is expired. While it means that I have 24 hours more. I clicked on that email as soon as I received it. And I am 1000% sure that it was hardly 48 hours since I booked. I am surprised such a company still survives.