Kiwi.com

Following a year long struggle to get my money back from my cancelled flights and posting a bad review on here. I did the following.
1 - Signed up to a Twitter Account
2 - found the Kiwi.com page on Twitter.
3 - left my first and only tweet -where's my money, I know you have already received the refund from the airlines etc, etc.

To my utter amazement, this resulted in Kiwi contacting me the next day via email and confirming that my refund "has been approved and sent to my bank account". Checked this and I can confirm this is the case. So go on Twitter and tell it like it is if you want your money back, it seems that bad reviews on Twitter is the only thing they fear. Well it worked for me.

App didn't update one of the legs of my flights. It tells me my flight was in the morning but it was at night so I miss my connecting flights. I called them and they told me I had to buy new flights even though I have a 'transfer guarantee'. Not a reliable app and customer service acts friendly but doesn't help you Update: After contacting Kiwi they blame the airline for not refunding the flight. Its Kiwis mistake but wont refund my additional costs incurred. I advise all to book with caution.

Zero reviews is not an option. Kiwi would not refund my booking when I canceled within 24 hours on fully refundable flights. On a fare of $5,800, they gave me $10. They said it was a "saver" booking and non-refundable. I found them from Kayak's website when searching for flights. This is a scam, and I only wish someone warned me or did my research before getting fooled.

Just got my flight cancelled and they say will take up to 3 months to partially return my money.

What a scam!

Buyers be aware that this is just a scam. My flights were and still are available to buy directly from the airline and somehow Kiwi.com is not processing it...

Never book with them again, what a shame.

I just called the airline and they said there is no issue on their side and that Kiwi is wrong doing by cancelling my reservation.

AMAZING!

Don't get the cheapest flight tickets on this website unless you are ready to lose your money and there is always reason what they are little bit cheaper that the other website. It is based in Czech Republic and they don't care about their customers and greedy for selling tickets. Read their terms and condition before you get tickets.If you miss your flight and they try to get away from it and make excuses continuously. Be careful about selling tickets operated by Thomas cook airline. There are no any customer right between company and avoid their responsibilities.

Complete scam of a company. Terrible customer service they solved none of my issues, were completely unsympathetic and offered no timeline for a solution. They are legally required to offer a refund for a cancellation within 24 hr of booking but refused to do so. I will now be disputing the charges with my credit card company.

Kiwi sent a voucher for TAP but they say it has no monetary value. It's impossible to contact them, they don't reply to mails or recognise the booking no. I've received a refund for the return flight from easyJet.

I've been waiting a year and no refund on my flight! I had to cancel my flight because they tricked me knowing that no flights were going to depart! They are a disgusting company! You will regret using them

Do not buy from this company. I purchased a ticket for my son and I to fly from Newark to Paris. When we arrived at Newark there was no ticket for my son. When I called kiwi the woman said she could do nothing but open an investigation. She stated that someone would call me but no one did. I was forced to buy another ticket for my son. I still have not been able to reach anyone directly and was told through a chat bot to apply for a refunds on line and if approved it would take 3 months to get a refund. They should be shut down.

Delta canceled my flight and kiwi offered no option except to book another flight at full price with no refund, and only a 10 euro credit towards the new ticket. The customer service representative could not explain anything, kept putting me on arbitrary hold and hung up on me three times.

The reasonable option is to credit the amount paid towards another flight, when the change comes from the carrier, completely out of the passenger's control.

I wish there was customer service, there literally is no customer service to call. After confirming our flights we've been told three different separate times now that the flight previously confirmed was no longer available and that we would have to pay additional amount for a different flight. When asked for a refund we were given some crap explanation that a refund couldn't be guaranteed. You can't call and talk to anyone, how is this possible in 2022?