Kiwi.com

Our first flight got cancelled soo the overall itinerary was invalid. We reached airport then got to know that our flight is cancelled. We called and told operator and he didn't even knew about it. Now they are saying we will get partial refund on which kiwi guarantee is in upto six months. What kind of joke this is they are going to take full refund from airlines and give me back peanuts after six months. Never use this site

Horrible. They flight was delayed for ages, which affected my next trip. I asked the app for help, they just said its the flight company fault and no refund will be considered. They offered me to buy a very expensive ticket so i can reach my destination. They only care to take your money. Bad customer service. Fraud

The problem started when apparently one flight out of our itinerary got cancelled, affecting some other transfers for us. You can't request a refund until the whole trip is completed. I have been waiting for 7 months and still no sign of the refund. Customer service is dismissive, saying they are waiting from the airline (this is nonsense) and now say that they can't provide the refund to a new bank account I need to open after changing the credit card I paid with.

Categorically the worst website/travel company I have ever used.

Firstly the system whereby you use a temporary email address is a terrible method - it needs to be much clearer, and also much more simple - I am fairly clued up with computers etc. so imagine someone that isn't? How do you expect them to work this system out?

Not only that but I had to wait to speak to someone for 1 hour and 30 minutes, to basically be told I need to use your terrible method to check in on a Ryanair flight.

How has this system not been improved? Does it not cause more problems by being so inefficient?

Overall it has taken me 4 hours to attempt to check in, and that is an enormous waste of time and energy, all because you clearly do not have good enough communication with your flight providers + a totally flawed process.

It is safe to say I will never use your website, and I will make sure anyone I know will not, and I will leave this review on every single forum that I can.

I purchased baggage through Kiwi along with my airfare. The airline did not honor the service purchased from Kiwi and charged me for baggage anyway. Kiwi will not acknowledge nor address the issue. Kiwi has ignored the facts in front of them, including invoices, receipts, and a transcript from their own customer service agent guaranteeing ahead of time that additional baggage fees would not be an issue. Ultimately, Kiwi has refused to refund the baggage fees. BUYER BEWARE!

Kiwi.com exploits the loop holes in the law and evade regulators and rip the travelers that are unaware of the companies practices and purchase the airline tickets on their portal. Made bookings of over $1000 and upon cancellation I was offered NO refund in cash or airline credit. They say they made a policy for themselves for their own benefit that they offer only 13 euro as kiwi portal credit (which is useless because 13 euro for over $1000 booking is a joke and no one will purchase ticket on their portal the second time). Govt. Regulators please take notice and protect the customers from this organized scam of Kiwi.com

I can vouch that Kiwi.com is terrible after the first hand ecperience. Before I read some bad review of kiwi.com, but decided it give it a try. That's when it showed their true color. It is hard to believe they are legit. Most likely scam. Avoid kiwi.com as much as you want little stress.

I bought a ticket for $250, and 3 hours later went to the airport for the flight. There it appeared my flight was for June 1 instead of May 1 (basically a month out). I quickly bought another one for May 1st, and asked kiwi.com to cancel the other one. Not sure if it was a glitch on their side or it was mistake in my side, but to make long story short: they offered $10 credit for a $250 ticket. Total scam artists.

My experience was horrible - I couldn't order a bag (flying Ryanair) directly because Ryanair asks for an email to give me access to booking, and Kiwi won't release it. At the same time, they stopped offering bags 36 hours prior to the flight. Which meant I had to pay twice as much for buying the bags at the airport. I'll never use them again, I swear!

詐騙不退款
Fuc*ing customer service. Pretend you don't understand people. Please don't give me a hard time. Airlines have said can return, but also deliberately not refund, deliberately difficult, really not personal, animal.

兩年前退不下來到現在，直接來email說不退了！笑死直接不演

I'v seen too many people complaining about not getting refund, I was refused a refund within an hour of booking and ended up paying the whole amount for my ticket, was on the call with the customer service and they are like robot read from the script " we can not issue a refund".

My Son's Luggage was lost in the airport of the transit country because this Kiwi website did not mention in the booking that tickets are separate and not a connected flight, besides, they are not helpful at all I tried to contact them they told me we have nothing to do.
Run away from this trash website, they booked fake tickets our cost were more with 1000 $ to bring my son home as he booked flights from this trash website and many international calls.

I booked a flight on kiwi that stated in few minutes ur ticket will be issued (they charged my card) and 4 hrs later in the middle of the night they sent me a statement:
If i dont pay 600 more dollars for this flight then they have to cancel my booking... i slept thinking i have a booed flight woke up with no flight at all... i had to buy a twice expensive flight... customer service hardly replied to my email... honestly never again

We used Kiwi.com to book flights from Switzerland to Greece in 2021 based on good price. Unfortunately we landed in Athens only to learn the onward flight had been cancelled several weeks ago. When we contacted Kiwi.com they acknowledged their mistake in failing to notify us and told us they would reimburse us for extra hotel, meals, transport and new flights we had to purchase directly on a different airline. It took 14 months and several follows to get a response after I submitted all the receipts. In the end we only got a meagre 47 Swiss francs versus the 650 Swiss francs extra it cost us for their mistake. Unbelievable! I'd fight this more but I am tired and fed-up dealing with such a terrible company. I only encourage others NOT TO USE KIWI regardless of their pricing as they do not honour refund process.

You're in a hot climate, and you accidentally pick up something on your shoe, and it smells. That is - kiwi.com The name of the company is a scam from the get go - kiwi.com implies some type of Western customer service and possible/probable reasonableness and ethics. In fact, the company is a backyard alley operation in Czech Republic, and with the very worst of the customs of a struggling eastern European country. Think Putin. Ripped me bad for flights - four trips written off for me and my employee. Call customer service and you'll get the highest level of BS that you have ever received in any service environment. AVOID at all costs. I complained to the airlines that they would NOT want to be associated with such a twisted cheating lying and stealing organization. You have been warned!