Kiwi.comReviews 2,178

Kiwi.com and his *******@OliverDlouhy are stealing thousand of people's money in silence and impunity! Personally, they cancelled my flight the next day I booked it! (Probably did they sell me a flight that was not even valid!) They asked me to pay for my dog's ticket within the 24hours without guarantee (more expensive than my own ticket!), even though they could not confirm me that the dog was allowed on the plane! SwissAir now confirmed me that the dog was not allowed, and that Kiwi never paid this money to them. They still have it + they received a full monetary refund from SwissAir for my own ticket, AND STILL KEEP THEIR F* SILENCE! Now, they "offer me generously" a voucher of less than 30% value of what I paid. I'm so f* furious! Keep you f* voucher and REFUND ME ENTIRELY NOW!
Me and my boyfriend, we want 100% monetary refund of our 2 reservations! SwissAir did refund you months ago! No more lies neither excuses! PAY! #******* (person AND dog ticket = 1009, 02€) & #*******. Stealing in silence and impunity! #OliverDlouhyKiwiScam #KiwiScammer #ChopUpKiwi

Never try this company, they are just stealing your money. And respond to you with the same nonsense sentence every time when you ask. I'm pretty sure it's illeagel

So kiwi have told me they can't refund me my flight until Delta airlines have refunded them! GUESS WHAT? I contacted Delta Airlines directly and they said they don't receive the money until the flight has been taken and because my flight never went ahead they never received the money, therefore Kiwi have my money and need to issue the refund! Not answering calls and can't get through because my flight number is no longer recognised. Messages go unread... Absolutely disgusting. I have kids to feed! 21 weeks ago I applied for this refund!

Terrible services, I booked a flight with this site and not only did they not follow through with the reservation but they also refused to give me my money back

Whenever I asked for refund they said provide us this, provide us that and I did provide them everything single thing they asked for. Then they said we will take care of this and it will take maximum up to 3 months and after 3 months I started contacting them guess what happened? They said it will take more time. They are playing with me. Stop playing games with me. Just give me my money back please. I am not here to play games with you okay. And telling other people PLEASE STAY AWAY FROM THIS KIWI.COM SCAMMERS. They are all liars and I don't even know how long they are gonna take to get my money back and I don't even know I'm gonna get my money back or not. There are so many online ticket provider and chose them cause KIWI.COM IS FRAUD AND THEY ARE SCAMMERS.

So I was in a hurry to book flight and come back since all the airports were locking down. I found a ticket for 970 euros on kiwi with connecting flights. I was happy I finally found a ticket. I pack my suitcases and wake up very early for the airport. Only to find out there was no such flight. Not even a customer service. I check my account the money has been deducted. The only money in my account is gone and I need to get back. Kiwi. Com are so wicked. How can you book someone on a flight that's not even there. How mean can you be

I arrived at the airport and my friends got an email with a link to get a Qr code for flying to spain. I never got any emails about this, so assumed i would get it on the airplane like the last time when i flew from spain to amsterdam, but when i was just about to board they asked me for it (wizz air) and told me ice cold i couldnt fly without it?! The flight was delayed for 45min already and no one bother to tell anyone about it, if it was so important you could have at least checked this. In this case no good word for Wizz air either. Last minute we made it thanks to my friend who explained he had it because he got an email and we never did, so they guy handed us this so called covid health check form and we quickly filled it in and made it on the airplane, but for me it's unacceptable to out people in these kind of situations because the airline company or kiwi.com can't be bother to send us the necessary forms we need to fly somewhere.

I like many others should have read the reviews before booking though this company. I booked a set of flights to the countries in Europe allowing American travelers during COVID on October 5th, and 3 days later there were "changes" to the itinerary and was given 48 hrs to choose a new flight, in which the "alternatives cost much more than the originally booking". I'm curious what happens after that 48hrs. Do you forfeit your money along with the flight? I was tempted to wait and see if suddenly the flights were back on and I'd get another notification.

The changes included: cancellations, delays, and rescheduled flights days earlier or later. How would that even work? Instead of a day layover in Ireland which I chose intentionally my option was 34 hrs in DC... which would cause me to miss yet another connecting flight. The alternatives are not true alternatives for one they make you pay extra and then it changes again.

I actually found the same suggested flight in a re-search because I was skeptical and a portion of the original one refunded and booked the cheaper, which ended up getting "changed" too with them again asking for more fees to choose and alternative.

I tried contacting them. Customer service over the phone is non-existent over the phone. You actually get disconnected if you don't have a flight within 24hrs and their chat function? Ha. You get an email auto reply.

I eventually went to my bank because I felt like I'd been played and placed a dispute. As my trip that was scheduled for 2 weeks from now doesn't seem like it's even going to happen because this service is unreliable. Out of the 25 countries and airlines I've traveled through, this agency is the worst. There was no way for me to make accommodations because 4 different flights kept changing layover destinations and days and lengths. It just wasn't worth it, and it's a shame companies like Kayak funnel users to it. In short, it's the cheapest but you don't even get what you paid for.

Heck, some people show up to the airport and the agency never even booked their flight while they pocketed the money.

This is the worst company I have ever encountered. I booked 2 flights - each with one stop. During less than one week they changed my flights, extending my waiting periods in transit airports by 11,5 hours!

And the changes keep coming. It is insane. They do not answer any calls and the help center messaging function, doesn't even open. I have tried everything.

Please, do yourself a favor and never use this dishonest, deciding and double-dealing
Company, as well as it's miserable, non-existent customer service.