Kiwi.com

FRAUD ALERT. SCAM COMPANY. SELLING INVALID TICKETS.

We have booked Qatar air PNR 4O4A99. THE AIRLINE INFORMED US THAT QATAR DOES NOT HAVE PERMISSION TO FLY ON THIS ROUTE, HENCE THIS IS A FRAUDULENT TICKET. LEGAL ACTION IS ON THE WAY YOU B***RDS.

I attempted to book tickets for 4 (myself, my daughter and her two children). After booking my daughter I was required to pay and then was unable to book the rest of us. II tried again, starting with my grandchild and the site refused to accept her booking because she is only 10.

The next day I again attempted to book myself and my two grandchildren. This time I got as far as myself and then I was unable to book my grandchildren. This ticket was finally refunded after a 50% price increase, which I refused.

I tried to straighten all of this out with Kiwi customer service. They failed to call back as promised. I got the usual customer service response: "Sorry, you only booked for one person", which is not what I attempted to do but was only allowed to do.

The company refused to change the name on the first booking, so my daughter could travel with her unbooked children. All in all, as polite as the customer service people were, some of whom were difficult to understand, I did not accomplish any of my goals, they did not take responsibility for their website problems while booking, and I am probably left with loosing the price of the one ticket- a 10 euros refund would not cover come near the cost of the ticket and is unacceptable.

And finally I have consistently requested an email copy of the transcripts recordings of our conversations that they promised to provide, and I have yet to receive them.

I will never use this company again; and I do not recommend using Kiwi.

Respectfully, a completely disgruntled customer

This is the worst travel agent ever. They made a fraud and the service is unacceptable. This site needs to close immediately. It is against EU rules, it keeps the money from the cancelled flights, even though the regulations are protecting the costumers by providing them anoher alternative (for which you need pay extra in kiwi! And they dont give money back they keep them for themselves by stealing from us).
I purchased airline tickets with Kiwi for a trip in December 2020. My flights were canceled by the carriers due to COVID-19 and they informed me that they cannot do anything about it apart from giving me back 100Euro from the 700Euro that i paid for my ticket. I contacted 1 of the airlines and they helped after begging them to keep my tickets open. Kiwi needs to be audited and close now!

Never use kiwi.com to book your flights. Always just use and abuse them as a Search Tool! People who run this $#*! show are tools themselves so you might as well treat them as such.

I just returned from a flight to Europe and kiwi screwed up my baggage allowance and booked me under a different reference number as my family so I had to pay extra to be seated with them. Then kiwi did not check me in on the way to our destination and did not check my entire family in on the way from my destination. I had to call overseas to get them to fix that. They have a policy of Never Letting you speak to a supervisor and they will not give you direct access to your tickets at the airline so you can manage them. They refused me over 15 times requesting that I get access to Ryanair tix so I may manage my tickets. Ryanair charges exorbitant fees if you don't check in online. Then Kiwi of course didn't check us in on this Airline to and from our destination at all! I had to call them from outside the country to get it fixed. What a joke this company is.

If you enjoy policing a company that has zero customer service and does not solve their issues when they do come up, then feel free to use them. This is the worst Travel Agency in existence. Great sleek website and a great Search tool, but always always always always book direct!.

Never ever book with this company. If my experience just stops one person from booking with kiwi and I have done my job.
I'm about to post this all over the the internet on different review sites.

The entire process with Kiwi felt like a big scam.
Time and again, i tried to get service, and was unable.
1. since the booking is done through Kiwi, their email/credentials are used - which prevents customer from logging in to the airlines websites, and Kiwi is not willing to provide the required information for log in.
2. about 10 minutes after i booked my flight i wanted to change it. In Kiwi's website it says that as long as the reservation wasn't forwarded to the airline, changes can still be made. However - through the website + customer support i wasn't able to change the flight. After checking - they said changes can only be made after the flight is fully booked and approved.
3. I paid for extra luggage (checked-in), and wanted to cancel the payment - they said it will take up to 30 days to know if it can be cancelled or not.
4. i wanted to reserve sits. In the airline website it says that children under the age of 12 don't have to pay for reserved sits, however Kiwi did charge for these sits.

The general feeling is just of a big scam, and that their customer support is doing everything in their power not to help

This has been my worst experience yet with third-party websites. Kiwi is the absolute worst, with terrible customer service and policies! I can't believe they're still allowed to operate. I booked a domestic Canadian flight through their website, only to find out it was the first leg of an international connecting flight. The information on their website is unclear and unreliable.

After booking the flight, I realized I needed my passport because it was considered an international flight. However, I was traveling domestically back home, and who brings their passport for a domestic trip? No one!

Since the flight was with Westjet, I called them to cancel, but they said they couldn't. However, Westjet's cancellation policy allows cancellations within 24 hours of booking, and I've canceled flights with them multiple times before, even when booking through third-party websites like Mytrip or Flighthub. Westjet's customer service told me I had to check in at the airport in person and ask a Westjet agent to cancel the second leg, which they obviously couldn't do since they didn't book the flight in the first place.

So, I called Kiwi again to ask them to at least cancel the second leg of the flight, stating that I didn't even want a refund. However, they also said they couldn't do that. It's worth mentioning that it takes up to five hours to speak with one of their managers!

Text of an email I sent to their customer service:

Thank you for your email, although this is incredibly disappointing news.

At the time that we applied for a refund to the last leg of our trip I was told by Kiwi.com to talk directly to Air China about the situation because it was based on the emergence of the coronavirus outbreak and concerns about traveling to China. Air China told us that there was nothing they could do about our booking because it had been made with Kiwi.com even though they had published on their website ways for refunds to be made due to the virus situation at that time.

The result of this is that we are going to avoid traveling with Air China whenever possible from now on and will not be using Kiwi.com services in the future. The inability of these two massive companies to help us despite several phone calls that I made to follow procedures and policies in the midst of a situation that was completely out of our control - and a decision that was made with the best interest of the safety of my family at the time - is incredibly disappointing and speaks to the fact that an economic bottom line is more important than customer safety or service from either company.

Do not book Here. The site is unreasonable and the there is no customer service no one is willing to help you, they are like leaches they just want to take and take.

After booking our trip, I decided to upgrade our seats, so I asked Kiwi on Facebook messenger to provide details of the actual differences in "premium", "regular", and "budget" seats as they were marked on the Kiwi app and here was their reply:
"To focus on your inquiry, please be informed that Economy class cabins or seats can have two categories - Regular and Premium. Passengers who fly Regular Economy will get standard service and a basic type of accommodation, while those who fly Premium Economy will get more comfortable seats in terms of space and/or a wider range of on-board menu items. Lastly, Budget seats are usually the least expensive since they are narrower than normal seats and this class is considered to be lower than Regular Economy."

Based on that information, I chose and paid for "Premium" seats as they were marked on the app, which were the most expensive.
When we got to the airport, we were told by the airline that those seats were NOT premium.
I called Kiwi upon returning from the trip to request a refund since we did not get what we paid for and they refused.
Kiwi is dishonest. Do not use this company.

Only book with them if you have no other options. Don't ever expect them to compensate you in any way if you need to. They have the worst customer service ever.

Flight with connections was canceled
Did not receive money for 3 months
And Kiwi wants to receive 30% with excuse
Will never use his company service again

I had to pay at airport 55 euro because i booked with Kiwi. Ryanair did not allowed me to do the check in online since i booked with Kiwi. In my trip i lost 110 euro because i booked with kiwi

My son booked a Return journey to Thailand from Korea. When he arrived at Seoul airport he as told he could not board as one of the flights was via the only airports in China that needs clearance from the airline. The airline in China did not answer the phone so he could not board the flight. This information was not on either the official uk visa advice for China or the official Chinese government visa advice to uk citizens.
Kiwi refused to refund any of the flights despite selling us a useless travel insurance.
The core of this matter is either kiwi knew about this situation with clearance needed for this one airport and did not tell us which is very professional and a dubious business. Or they were not aware themselves which again is unbelievably unprofessional given they should know about the product they are selling. A better, more professional company would know this incredibly important information when selling a ticket that involves transfer there.
They have consistently refused to take any responsibility and I believe that they should not have sold my don that ticket. Please think very carefully before using this company. I would not recommend them.

A friend of mine recommended that I use Kiwi for my upcoming flight from Arizona to Norway, and I was blown away by the ultra cheap tickets they offered. As I should have known, what seems too good to be true, often is.

A day before my flight left, I realized with a start that they had not included the carry-on I have always had on every other flight I have ever booked. Since my carry-on would hold my clothes, I tried to contact Kiwi to resolve the matter. They simply told me that I should have known that from the start and refused to help.

Since then, I've had to pay all kinds of fees to add a carry-on to each of my connect flights. However, the individual airlines have been extremely helpful in that regard, and they've managed to turn around Kiwi's bungled job. Also, I had to prove that the flight was, indeed, for me, since all of the contact information the airlines had was my name and Kiwi's email.

TL; DR I wouldn't recommend that *anyone* uses Kiwi. As cheap as the tickets come, you're almost guaranteed to have your flight canceled or come across unforeseen charges that Kiwi won't help you with. Use Kiwi's suggested flight plan as a jumping-off point, then book with the individual airlines themselves!

I cant believe myself I let you guys get my money... This is a scam! They pretend they are something but I will never use kiwi again ever! I highly DON'T recommend! F*** kiwi!

The majority of these reviews are awful and for good reason. I didn't realize there were extra "priority boarding" charges on my receipt until later. I thought "weird, I never signed up for this." I tried to contact them via Twitter and Facebook to get them taken off and refunded. They got back to me within a couple of hours. I was directed to go to the refunds and cancellations page of their site and REQUEST a refund. Why? I NEVER SIGNED UP FOR PRIORITY. Regardless, it proved futile to try and fight the charges since the responses were automated and generic seeing as how I got the same response on both Twitter and Facebook. And of course I got an email saying my request for the extras I never bought was denied. Word for word it said "Please be informed that a priority boarding is an additional service which allows the passenger to board the plane without being a part of queue. Also, we would like to inform you that the additional services are fully non-refundable."

Additional services which were basically mandatory and unable to be opted out of.

The layovers and airports for my original flight were also awful. Needless to say, I'll be skipping those flights completely and doing what I should've done in the first place and just book directly with airlines.

This booking site is scam. Do not give them your business.