Kiwi.com

I have truly never had a more difficult and terrible experience. The customer service was awful, they honestly made everything more difficult and complicated. We realized only hours after booking our flight that it was on the wrong date and they said nothing could be done and we needed to buy another ticket. So, we ended up calling the airline DIRECTLY a couple days after and the airline told us they simply moved the date of our return flight back to the correct date and did not rebook an entirely new ticket... really?! They are LIARS! By telling us we needed to rebook a whole new ticket then come to find out all the airline did was move the return flight date which was only a $400 charge. We are now out THOUSANDS of dollars. Truly unbelievable- this business will not survive with customer service like this.

At the absolute least we could have received a voucher of some sorts. I have reached out numerous times to customer service and complaints department with no help whatsoever. I will warn everyone I know never to book with kiwi ever again.

Kiwi.com is a scam. I cannot control nature and they are inflexible with any changes. They will not help you if something comes up. Save your money, as they will take it and leave you stranded.

Booked a flight with Kiwi.com (I'll never make that mistake again):
I paid extra to reserved a seat, I received confirmation from KIWI but my seat wasn't reserve.
I had to pay double at the airport to get the seat I need (I have knee problems and need to seat in the aisle).
Sent an email to Kiwi asking for a refund for the service they didn't provide.
After 4-5 emails that I sent them, Kiwi answer was:
"Remember that we charge a 20 EUR handling fee for all voluntary cancellations. This fee will be deducted from the final refundable amount. If the refundable amount is less than or equal to 20 EUR then we wont be able to provide a refund."
(And if I want to call costumer support I have to pay 4 NIS per minute)

HORRIBLE

First of all, I booked a flight home from Thailand to NYC with them for FEB 22ND 2020 - We happen to land in WUHAN out of all places with China Southern Air airline. The flight has been cancelled obviously - and KIWI is giving me a hard time for a full refund!
Can you believe it?
The airport is closed and airline has been cancelled what more can we do? The agents we spoke to are all horrid; not helpful and useless.

I WOULD NOT RECOMMEND THIS TRAVEL WEBSITE AT ALL.

Booked eight months ahead to ensure no hiccups, but a month or so after making my booking one leg of my itinerary was allegedly cancelled. Turns out it was only changed a couple hours, but Kiwi's rigid policy meant either cancelling a $1600+ booking or booking a replacement with Kiwi. The cheapest option was an additional 8 hours layover and $500 more. Nothing about the money refund for the "cancelled leg" by the way. So I cancel the whole booking and go with more trustworthy sites. They tell me a refund will take 3 months! And in likelihood will be less some fees and potentially only given in travel credit. I DON'T WANT TO EVER FLY WITH KIWI. I'm only thankful this happened while I was still at home. But one look at their social media or review sites shows this is a common issue and their customer service team are either AI or unsympathetic drones that get paid bonuses the longer they can hold people's refunds. Avoid Kiwi, it will only cost you time chasing impossible refunds from this shell company.

I asked for a refund due to the first lockdown in India in April 2020. Kiwi did nothing about this refund and I only got confirmation that they had even requested the refund from Cathay Pacific on 13/04/2021. I received this confirmation from Cathay- kiwi has refused to give me any evidence of their claims of them requesting this refund for the prior 11 months.
Instead, at one point they claimed they are going to send me vouchers instead of a refund, vouchers whose expiry date was a week before they bothered to inform me. I asked why 1. I didn't receive these vouchers 2. If I were to receive them, how was I to supposed to use them when the date of expiry was a week prior to them informing me and 3. Why were refunds not granted when the airlines confirmed I was entitled to one. Their response was that refunds were the airlines policy... so I guess I got a bot reply. I have found out today from Cathay Pacific they had granted a refund to Kiwi in April 2021- of course I've not seen this refund nor has Kiwi contacted me telling me about this refund. I've waited over a year for this refund... I guess I will keep on waiting. In the meantime I encourage anyone else facing similar issues to make official complaints about this company's practices through government channels.

Terrible company, steals money from people! If your flights get cancelled there's no way to get ahold of anyone and they will tell you you can not get a refund - SCAM!

I booked a United Airline flight with Kiwi.com to go back to Italy this Christmas. My daughter 's PCR test ( done twice to be certain) came back positive. I had to cancel my flight. I called Kiwi customer service in DC and I asked to talk to the manager. They told me that a certain Sushant Gawai would call me back within 4 hours. One week went by and they nobody called me back. I know that my fare is refundable but they told me that I need to rebook with them a new ticket. I will NEVER buy a ticket again from them. Their protection insurance does NOT include the most important area: COVID. They should be ashamed of themselves. I will go ahead and file a complaint with the US DOT and with Federal Trade commission bureau. DO NOT use them.

Part of the itinerary was cancelled. Yet KIWI will not allow ANY REFUND AT ALL. They refuse to give the booking code of the airline, just to make sure that you cannot get any refund from the airline directly. They refuse to do a partial refund, all flights will be cancelled at once. Don't believe ANY of the refund options. Only the option where you pay them 80+ euros for handling the refund is available, all the others they won't do!
THIS COMPANY IS A PURE SCAM. DO NOT BOOK WITH THEM. Initially you save some bucks, but when you need to do any changes to your flight you are totally screwed.

I had booked a ticket to newyork from mumbai through kiwi
But because of father's demise i coudnt travel
Even after trying continuously for a month kiwi is not responding properly regarding refund nor refunded a single penny till now
Not recommended to anyone for booking
I spoke with airline they are ready to refund but kiwi Is making silly excuses and denying to refund at least airport taxes

I bought a ticket through Fluege.de and it was only after I paid that I was informed the ticket was with kiwi.com (I would never have agreed to use them otherwise). Then one of the legs of the ticket was cancelled due to strike and the only options they could offer required that I pay more than the original ticket, would have meant 10 to 12 hours extra time on an original 1.5 hour flight and required that l leave the next day (a day early). When I cancelled, I was only refunded 50 euros on a ticket that cost 190 euros. The reason for this, as the consumer protection service in Austria explained, is that they buy each ticket separately, and they are not required to refund the whole ticket for this reason.
I would recommend buying through the airline. They are required to provide a viable alternative and have a lot more resources and must refund the whole ticket. In the end, I bought a new ticket (still cheaper than kiwi.com's alternatives) through Air France, and although this flight was also affected by strikes, the airline was quick to inform me of problems and rebook me on a new flight, even with other airlines. I do not see what kiwi.com can offer.

I would give Kiwi zero stars if I could. Kiwi is a criminal organization. The failure of Biden and Congress to shut Kiwi is a sign of our government's take-over by billionaires.

I purchased 2 round-trip tickets from Boston to Barcelona prior to COVID. I cancelled the flights in June of last year since we were banned
From Europe due to restrictions. I chose a refund back to my card. I heard nothing from Kiwi until I continuously messaged them and
Emailed them. Finally, they sent me a "Proof of Refund" in November for only 292.30. The flights cost me 647.14. Not even half of it was
"refunded". They said it will take up to 10 days to post to my card. 2 months later, and after numerous conversations by Facebook and
Email, they still had not refunded even that much. I continued to find new people to email about it to message on Twitter and Facebook and
FINALLY on January 24th, the 292.30 was supposed to be refunded in November. Still nothing about the additional 355 dollars they owe me. No explanation, nothing.
Still waiting and you can't even talk to a real person with their company. They take weeks to respond on FB and Twitter, if they do, AND every time you speak with them, you have to resubmit ALL of the details again. Horrible experience and would never recommend them to ANYONE.

If a flight is been cancelled or any issue they don't refund and they just take your money. Amazing that a company like that is allowed to exist, a reflext of how hummanity is down.

Basically when one of the connecting flights is cancelled they just tell you they will ask for as much as possible refund, which means "nothing" because it is always zero. DO NEVER BOOK WITH THAT APPLICATION

If I can give this company a 0 star, I would. Worst company ever! I had a few different browsers open as I reviewed different flight options. I entered all my personal information and just needed to push the purchase button. I did this with all the open browsers so I can quickly purchase my ticket. I selected the wrong browser and booked a flight with this company. Realized my mistake and called them within 20 minutes. First guy hung up on me and second person I called said the booking has been processed and will not allow me to change my flight plan. I called my credit card company and they said the purchase is still pending. It has not gone through yet. I asked my credit company to cancel the charge as it has not been processed. Credit card company instructed me to dispute the charges. I called Kiwi again and asked to speak to a supervisor and operator informed me none was available for the next 2 hours. US Airlines typically have a 24 hour cancellation policy. This company literally does not have any refund or cancellation policy. If you want one, you have to purchase their refund policy prior to purchasing their tickets. The policy is another $55. You're better off booking your flight somewhere else. I wished someone would have flagged this company as a fraud.

I selected 22 June kiwi put 10 desimber on ticket now they don't refund me
Look what he say on email
Payment is possible you giving money to them
But Refund is impossible I lost my money
Please don't booking kiwi safe your money thank you everyone

We have bought ticket for a 4 days in mykonos for a wedding from paris via Milan in may 2023. The initial lay over was 1h20. They send us a mail saying the flight was canceled and we will have now a lay over in milan of 20hours! They consider that a minor change! Can you believe it, 20h in an aiport ivernight is considered a minor change! So no option to get reimbursed, or placed on a earlier flight, or expenses paid for a night in a hotel! So the only option they offer is to buy new tickets and loose our 450 euros for our orginal flights! They are THIEVES! We have recorded all our 3 one hour-conversations with the customer service that was awful, because they did not want to connect us with a manager!
We will sue them as many passengers are in the same situation as us! Never use kiwi.com. Never!

SCAMMERS AND FRAUDULENT ACTIVITY! THE SITE RETURNS ERRORS WHEN BOOKING FLIGHTS, WRONG DATE AND HOUR, NOT BY FAR WHAT THE CLIENT SELECTED. ONLY AFTER THE PAYMENT THE WRONG BOOKING DATA ARE RETURNED TO THE USER. I'VE PAID 3 TIMES IN THE ATTEMPT TO BOOK 2 TICKETS FOR AN URGENT FLIGHT AND NO REFUND RECEIVED FOR THE OTHER 4 TICKETS PAID FOR NOTHING. EVEN IF THEIR SITE RETURNS ERRORS THEY REFUSE TO RETURN THE MONEY THAT THE FLIGHT OPERATOR REFUNDED TO THEM IN ORDER TO BE REFUNDED TO THE CLIENT!