Kiwi.com

They cancelled my flight from London to Atlanta, and when shown options to request a refund or change itinerary, I was able to receive 100 euros in site credit or I could pay the price of ANOTHER FULL FLIGHT to change my itinerary that THEY CANCELLED. I selected the credit option, and I never received the credit. I ended up having to pay for a new flight home from London. I will NEVER use this website again.

They have never proceed to refund on flight travel cancelled during the Covid crisis. So don't buy anything on this website because if something went wrong you will never seen a refund.

In early September I booked a round trip for my wife, paid for it and got confirmation numbers for the flights. Then everything fell apart. They claim the date of birth was wrong. They claimed they could not get tickets, they claimed there were glitches in the system. I tried, 10 times, to get help. Most of the time the people who attempted to help could barely read the interary, let alone speak coherent English. After the 8th different agent, I was told I would have to pay more fees for them to fix there problems. After 10 agents trying unsuccessfully to do anything about all the problems with the booking, I gave up. I just figure the company is little more that a site to steal money from unsuspecting would be travelers. DO NOT USE THEM. TAKE YOUR MONEY AND FLUSH IT DOWN THE TOILET INSTEAD OF GIVING IT TO KIWI.COM. Dates of injury 9-5 to 30-2022.

Booked 2-leg flight, first one got delayed. Missed second one. They refused to refund. Not even a single dime. They say it's because of the second airline policy. Not willing to help.

I arrived at the ORY airport long before the flight time stated on my ticket. At the gate for the French Bee plane, an employee (of either French Bee or ORY) confirmed that there was still time to obtain my boarding pass. Video surveillance footage at the ORY airport will confirm this. I was informed at the French Bee service desk that it had been necessary to arrive at least 1.5 hours before the departure time. That was not listed on my Kiwi.com confirmation email, nor did I receive documentation from French Bee stating that. The French Bee representative did not give me a ticket for the next available flight for another airline, and stated that I would have to pay $1000 for a flight that would depart 3 days later. She did not offer (on behalf of French Bee) to cover the cost of a hotel during the waiting period. I was unable to book flights to my home until the next day, thereby extending my total trip time by several days and increased the amount of money that I spent. Kiwi.com has once again changed my itinerary so that my arrival time would be even later, and is currently refusing to book flights for me that would arrive sooner.

WE WILL NEVER BOOK WITH KIWI.COM THE WORST 3RD PARTY AGENCY EVER AND THEY ARE NOT FROM USA. WE WILL LET THE WORLD KNOW HOW HORRIBLE YOUR SERVICE IS. PEOPLE CAN'T SPEAK ENGLISH AND WORST PART WORST CUSTOMER SERVICE. DO NOT USE KIWI.COM FOR ANY OF YOUR BOOKING. 0 STARS. WE WILL GIVE A BAD REVIEW AND LET EVERYONE KNOW ABOUT YOU GUYS. BYE- RIP OFFS. They took 360.00 and will noy refund with just seconds of my purchase and realized that is was the wrong date. They will not help or reason. My first and last with these guys.

Worst booking ever! Recently traveled to Mexico city with a layover in Guatemala and was left stranded abroad with my 2 year old daughter. My arriving flight was booked overlapped with the departing flight and was unable to board the plane. With flights over booked, i was forced to travel from Guatemala city to Mexico city via Bus, which was a 24+ hour ride that required me and my family (2 year old daughter, wife, and brother in law), to cross the Guatemala & Mexico border by foot. We were "kindly" robbed by 5 individuals who offered help to have a "simpler" experience crossing to Mexico, thankfully it was only money and not our well being. But that was only the beginning, we were booked for a 4 flight round trip out of which we were only able to board 1 flight, all others were either booked overlapped or canceled by the airline (one day before our travel day). The options offered to replace canceled fights consisted of a layover in Costa Rica, which quite frankly gave me shivers. Customer service is useless, its like talking to a machine with an Indian accent. Horrible experience overall, i do not recommend using Kiwi and will not use them myself ever again!

If you want to lose your money and ruin your vacation plans, then contact kiwi.com
Step-by-step instructions on how to lose money with kiwi.com
Step 1: book tickets through this service
Step 2: kiwi.com first confirms the booking, and then cancels and offers other options (2 times more expensive) or a refund
Step 3: You agree to a refund, but Qiwi refunds you 20-30 percent less and REFUSES to confirm that the airline refunded exactly this amount.
Thus, you are being deceived and covered by the service policy, although by law they are required to confirm the return with documents from the air carrier.
The only reason a kiwi.com is needed in this world is simply to find out through this service which carrier flies to your destination and GO to the carrier's website to purchase tickets directly. Believe me, it's 10-15 percent cheaper there. Better yet, check it out for yourself.
Lastly, kiwi.com, you do not deserve to be an air carrier aggregator because your schemes are fraudulent and dishonest. I hope this review will help protect other people from you and make this world a better place but without you.

My recent connecting flight was missed as the time-frames of each flight was impossible to keep (as per US customs and additional unplanned delays), no assistance from either airline as one passed me off against the other and was stuck in Miami airport for 24 hours without a hotel. I also had to pay an additional £480 for another connecting ticket and unplanned extortionate exchange rate dollar airport conversion rates... If I hadn't have paid the £480 I would still be in Mimai airport now, as their earliest next flight was Thursday 13th December - after landing on Saturday 8th December...

NEVER USE THIS COMPANY. Allow me to join the 96%+ of reviewers in awarding this scam just ONE STAR. I booked a flight with Kiwi.com with an airline that offers free changes of flights and also has a reasonable refund [cancellation] policy. First thing: Kiwi has failed to issue the ticket after I paid them 36 days ago. Therefore I cannot make any changes to itinerary with this booking. Kiwi claims on "Manage My Booking" that no refunds are likely to be available. I can't "Manage My Booking" because the airline doesn't even know the booking exists because the airline has not issued the ticket, because Kiwi hasn't informed them! I have had to pay Eu20 for processing a refund they say I probably won't get. What's really going to happen is that Kiwi will pocket my money based on the claim that the airline doesn't process refunds. I will delete this review if I get 70% or so of the money I spent on this booking. Otherwise the review stays: NEVER EVER USE THIS COMPANY - IT'S A TOTAL SCAM

Booked a flight back in February and my flight was cancelled due to COVID-19 travel restrictions. Kiwi's contact number is absolutely useless, they only prioritize phone calls for those who are about to travel, so as soon as my flight was cancelled, I couldn't contact Kiwi. I messaged Kiwi and was told my refund would be given; 8 months have passed and I tried reaching out again and was told that I do not get a refund. They blamed it on Contour Airlines and to which I contacted Contour was was told that Kiwi is a third party that has my money and should have requested to waive my fee because I did not travel for this flight. Terrible customer service and terrible experience and to top it off, I did not receive any money back from this trip. SCAM!

They gave me wrong information and they took my money, even after the airline refunded the money to them. Be careful everyone. My flight booking number is *******

Don't use this service. There is no way to speak to a live rep or submit a case online. My Flight was canceled and airline refunded 100% of money to kiwi. I have seen zero of it.

DO NOT BOOK THROUGH KIWI.COM. A flight was canceled by American and they did not inform me or rebook me. When I arrived at the airport and called them they refused to rebook or pay for my flight and claimed American was responsible, even though American informed all third parties of the cancellation. I spent 1.5 hours on the phone at the airport without any resolution. Absolute nightmare customer service all the way to the manager, who provided no relief to her customer and even dared to argue with me leaving me stranded at DCA.

I wish I could give 0 stars. This company is the worst. Gave me the biggest headache to deal with. One of my connections was cancelled and I was told to choose an alternative flight. I found a flight I liked and chose it and was about to be charged $236 on top of what I already paid— with NO refund to be given for the cancelled flight. I tried calling approx. 10 times and gave my booking # and since I wasn't currently traveling or due to travel in 14 days they immediately hung up with no other options. I then go to chat with them online and I went back and forth re-explaining the situation probably 15 times and just kept receiving vague, general answers with no personal help for my issues. I ended up calling the airlines directly to get my flight information, confirmation number, etc directly from them rather than continuing to go through Kiwi for checking in, if there was another cancellation, etc. I would never recommend this company to my worst enemy. It has caused me so much stress. I will be going directly through airlines from now on, even if it costs more. Do not give one penny to Kiwi.

Kiwi knew for weeks one of my flights was canceled but didn't notify me. I found myself stranded in Brussels frantically trying to get things sorted out with Kiwi, who lied over and over again. I only found out they had been notified about the flight cancellation after initiating a claim with the airline, who provided the email they sent to Kiwi two weeks prior about the flight being canceled. As a result of Kiwi's negligence and incompetence, I missed a family gathering and a business meeting, costing money and immense frustration. Had Kiwi performed their contractual duty and notified me about the flight change I could have rescheduled. After immense pressure and hours on the phone, Kiwi did pay for a hotel, all the while trying to pretend they were doing me a favor and lying, saying the airline canceled unexpectedly. Of course, they didn't compensate me for the cost incurred due to their negligence and incompetence, such as of food in an expensive city, incidentals, hotel taxes, and the inconvenience of missing my meetings and family events. Then they tried to offer me a $50 coupon to delete the review... as if I would ever give them more money and another chance to screw me. Avoid this company, not only are they incompetent and negligent, they are also liars. I have the emails to prove all of this and will be escalating it to the proper regulatory authorities.

See screenshots (sorry if they're out of order). Do not trust these people with your money. No refunds, no vouchers, no hearts, just stuffing their pockets with your hard earned money.