KitchenAid

3.5 years after paying over $7000 for my Kitchen Aid refrigerator/freezer the water line in going to the water dispenser in the door has developed a random leak. Apparently, the only way to fix the leak in the line is to replace the door which is estimated to cost $1500. When I called into the service department for help I was told that this is not an unusual problem, but as their engineering department has not flagged this as a design problem I will need to purchase the new door out of pocket and the door will take a minimum of 8 weeks to be manufactured. Needless to say, I will not be buying another kitchen aid appliance.

Can't get a straight answer on anything. Ask a simple question to see if they still have them and some jackass sends me to a plumber and wants a dollar to talk to him. $#*! Kitchenaid I will go elsewhere.

Bought a mixer online and didn't end up wanting it. It was still brand new in the box. Called to return it and they said I had to fill out a paper online and take it to ups. I paid $40 out of pocket for shipping. They received it in 2 days. It then took them 3 weeks to process it. Finally received an email saying I would get my money back. But only the cost of the mixer. They were keeping my $30 I paid in taxes. They attached to the email was a link and on there it said about a return label for free. Wouldn't have been nice if they would have told me that when I first called. So now I'm out $70. Will never buy from kitchaid especially off their website. Again customer service is terrible.

Standup mixer attachment seized first use causing 79.00 worth of damage to the mixer that I replaced the parts and kitchenaid would do nothing to reimburse. Never will I purchase another of their product which is Whirlpool.

We have refrigerator that freezes up every day, clean up water all the time
Repair man comes out a and we spent $800 for nothing!. It's $#*!! We have a kitchenaid dishwasher, doesn't clean or dry. Dry by hand and wash by hand as needed. Don't buy kitchenaid, there $#*!!

I purchased a $5000 KirchedAid refrigerator (model #KRMF706ESS) in 2020 and in less than three years it has broken down. I contacted them to repair it and they have come on 4 separate occasions now, replaced ALL the parts and it is still not functioning properly. It has been over one month and a half without a functioning fridge. We have spent so much money on spoilt food, gas going to the market daily and ice to keep in our cooler. They refuse to cover the full cost of the parts and labour (only offering a 50% discount), despite our terrible and costly experience. The customer service is poor and I would advise you to find a brand which stands by their products and customers.

I purchased a bowl lift. Had motor issues. Returned it purchased an artisan from Best Buy. After three months it wouldn't shut off. They had me return it sent another looks used and does not sound good. Used it twice. They won't give you a refund. At this point I don't want any of their products. I tried to Put a review in best but it was removed. I wasn't allowed to put a review on kitchenaid website either as I didn't purchase from them though it's their mixer and sent to Best Buy from them. Every review on best but says it's from a sweepstakes and kitchenaid don't trust the reviews or Best Buy either for that matter! The same thing happens on qvc if you look up the reviews for their products all come from the kitchenaid web site. Never again will I purchase their products. I'm on social security and can't afford to be out that kind of money.

I bought a new Kitchenaid Dishwasher and it abruptly started leaking, which caused thousands of dollars of damage to the ceiling in the room below the dishwasher. I inspected the dishwasher and see that the leak is indeed because of faculty manufacturing.

First the good news then the horrible news. Purchased a KRFF507HPS Refrigerator in December of 2021. Very nice design and seemingly good construction. In 2023 (approx. 50 days after the warranty expiration) the ice maker died. Called the local authorized Kitchenaid repair company and they ordered the part for the repair

45 days later still no part. Called Kitchenaid to find out when I might expect the part. The part is "back ordered". When might I expect it? We have no idea.

So, Kitchenaid is selling new Refrigerators with this exact ice maker every day. Apparently management has prioritized selling new units over servicing existing customers.

I have no confidence that any new failures will be repaired in a reasonable amount of time.

I will find it difficult to purchase any new Whirlpool/Kitchenaid product going forward OR recommending their products to friends.

Unable to use microwave since September 2023 because repair part not available. Kitchen aid parts.com not able to tell me when the part will be available.

The worst ever customer service, the worst ever technician. After 1 year I paid $ 6000 for that, the microwave doesn't work and shows error. It is 3 months that a technician cone and go every week and at last he said: sorry it is not fixible! Now I called the company and they say we can give you another one with 30% off! Really? Am I idiet to pay for Kitchen Aid again? The lady who was talking to me was so rud and I really got mad. Don't buy this product. No customer service, no professional technician, no replacement. Nothing

Bought all new kitchen appliances. Had to order took 2 months to get. Very first time i used smooth top induction cooktop it blew two burners. Took probably 2 months to get new board. Worker probably two new blew board again. Another two months down. The day they finally got cooktop to work refrigerator went out. Been without an refrigerator for 6 weeks. I would never buy another Kitchen Aid. Only way they would give-me a new one was if it was deemed unrepairable. Didn't matter i was without cooktop for months and still with refrigerator. Not a happy customer. Fortunately I paid big price fir extended warranty. Would not recommend. Customer repair won't even return cslls now

There was an issue with the name on the credit card and the name on the order. This caused my order to be flagged. I called the company to deal with the issue, but they would not allow me to speak to the managers and to fix the problem. My order has been pending for over a month and has yet to be cancelled or fulfilled. Very difficult to talk with their customer service to resolve the issue.

4 years ago, I purchased from KitcheAid all of my kitchen appliances and I am very disappointed from the quality, especially from the side-by-side refrigerator. From day one I had to face with ice maker problems, and called technicians 4 times, each time it cost me $170 and they weren't very helpful (provided temporary solutions). The last time a technician came he said I need to replace the freezer's door for $1,800 because the icemaker was not working. I wanted to try and find the problem without needing to pay for almost a new fridge and was able to fix something with the wire in the back on my own (took me 5 minutes) and now it is working. I am extremely disappointed with their service, even more than the products themselves.

Just used less than 8 years, the frig control board got problem. For an expensive appliance like frigirator it should last tens of years with no major problem. It seems not the case with Kitchenaid brand. Better stay away from it.

Bought top of the line Kitchen aid Microwave, Refrigerator, Stive and dishwasher.
Under one year the microwave went, they had to replace all the boards etc took three weeks.
Now under one year of it working completely bad again.
The Refrigerator broke down with 1.5 years, they replaced both compressor twice and after playing their game they finally agreed to replace the unit.

We bought all Kitchen Aide in first house in 2015 and the did our kitchen over in new house and bought all new kitchen aide again. The person I sold our house to said the stove went and he to spend a lot to fix it.

DO NOT BUY Kitchen Aide. They sold out to the Chinese.

Kitchenaid sucks!
The motor on my 6 year old dishwasher burned out. Had a repair man come out. He determined it was the motor and informed me that was a frequent problem with kitchen and their brands. It's a manufacturer's problem and Kitchenaid should replace it. Haha! The did nothing, but offered a 15% discount on a new dishwasher. Thats a joke. 15% would barely pay the tax. It's a $1000 dishwasher.
DON'T BUY KITCHENAID OR ANY OF THEIR BRANDS. You'll get no help. And by the way, the motor is made in china.

Went to buy a kitchen aid mixer with all the accessories about a month ago never seen the product they never went ahead and charge the card we called and they said our cat was flagged I don't know why the h*** I was flagged what is it explosive let me tell you something yeah I wasn't gonna beat the president with the beaters what tell me it's unbelievable the stupidity at this company is unreal if you have a chance to buy a mixer from another company it does the same $#*! do it screw kitchen aid.

We purchased a KitchenAid Range from Sears 3 years ago. We have some other KitchenAid appliances and have been happy with them. I wish I had asked more questions about the AquaLift Self Cleaning Technology. I have had self cleaning ovens in the past and was always happy with the results of a shiny new looking oven after a cleaning cycle. The AquaLift Technology is really a joke. I have tried multiple times using the AquaLift cycle and have repeated up to 4 times a cleaning and have yet to see not one difference in the condition of my oven. You cannot use chemicals r cleaners in the oven so I am stuck with a dirty dingy oven. I cook quite often and it frustrates me everytime I open the oven and see the lingering mess. Check out the reviews online for AquaLift for yourself and take my advice. Do not buy a range/oven if this is the self cleaning method.

KitchenAid does not stand behind its product. They give you the runaround on the phone. They want to charge you $150 to come out and tell you that your item is defective. We have a combo oven microwave since we got it the microwave never works without slamming the door many times.The meat probe never worked. The oven doesn't maintain temperature. There are drip stains between the glass which mean it's not properly sealed. This is the 2nd oven the first had same issues and they replaced it in the first 2 months. Now they are giving us a hassle. These are clearly manufacturers defects. The appliance is just 2 years old. And yes we should have called earlier but they do have a 5-10yr warranty on parts. DO NOT buy KITCHENAIDE!
They sold out to whirlpool. Product is no longer made in America. It is a very poor engineered product. This is our fifth KitchenAid product and it will be our last.