KitchenAid

I was excited to upgrade to the 7-quart professional level mixer. I was making more breads and double batches of cookies. My mother's KitchenAid had always been a staple in her kitchen: sturdily immobile and standing the test of decades of time. My new, pretty, brushed aluminum KitchenAid was a sour disappointment. My first go at bread it whining loudly and rocking on the counter like a baby in it's crib, it was so light. The flange that catches the bowl to keep it relatively stationary needs to constantly be tightened and i'm afraid to leave the room when it's kneading dough...unsure of what might happen.
I'm upgrading to a Breville. As part of the supply chain in manufacturing for the last 30 years, I'm well aware they want you to buy it again in 5 years. So short-sighted as I will not buy KitchenAid again...on anything.

Kitchen Aid Refrigerator terrible - had to be replaced in less than 3 years because freezer seal failed and failed again causing constant ice buildup. Kitchen Aid convection oven 2 years old and oven just stopped working. Now requires a $700 fix. Based on previous refrigerator "fix" I am not expecting anything good will come of this repair. Will start saving now to no doubt replace another terrible Kitchen Aid appliance. I will NEVER waste my money on KitchenAid again and would never recommend it to anyone else.

Bought a stand mixer from then and ended up returning the item. Has been over a month and still have not got my refund! Can't get in touch with nobody there they will not answer the phone. I have been on hold for over an hour.

First, the gas range burners on the low setting are way too hot the burner flame is too high! The oven temperature fluctuates from 25 to 50 degrees cooler and sometimes hotter. I had it repaired twice still the same thing. The KitchenAid french door refrigerator makes an awful noise after a few months and it was repaired the noise came back again. In the drawer in the freezer, something is wrong with it if you pull the left side of the handle it drawer when you pull to open it makes a loud noise and feels like it is coming off the track but only on the left side of the handle this was also repaired the same thing happens. It is a shame when you spend thousands on appliances this is what you get. Tried contacting Kitchenaid and no response.

I bought dishwasher it was around $1300. Less than one year the part is broken and I tried to order the part by phone. He sent me the wrong part and less than 5 minutes I called them to cancel and he said we are ready ship it. After I receive the wrong part, I try to return and I had to pay shipping and return label its more than the amount I paid for. Awful and rude customer service. Not responsible. Never buy kitchenaid again

Four year old ( to the day!) dishwasher model KDTE234GPS washer pump goes! I'm the only one in my house so it is not overworked! Kitchen aid offers no help except to give me 40% off a whole new dishwasher! Are you kidding me? The repair is half the price of entire machine. Oh yea, I could instead buy an extended warranty for $360. Unbelievable-NEVER again

I was drastically mistaken in my assumption that spending more equaled getting better. I invested almost $10,000 in my appliances. The refrigerator has a factory-missing part, and it will take approximately 6 months to have it fixed.
The stove is another matter. I don't know what kind of material they used since it is SO difficult to clean. The flame can only go so high or so low; you must be extremely careful since this means that the cooker is frequently turned off, which may be quite dangerous when using natural gas. The flame starter ceased to function.
The bottom of the dishwashing machine started to corrode. Not even two years have passed. PLEASE refrain from wasting your money and time. NEVER EVER... even for free.

Bought a new Kitchen aide downdraft range spending over $4,000.00. Installed Friday and I called on Monday because it is a total lemon and does not work.
Calling them was a nightmare. I have arrested tons of people nicer than these idiots.

Don't walk away RUN as fast as you can.

Same as Kasia's review. We ordered July 2021 from Canadian Appliance Store CAS. Customer service gave up and no updates are given unless I call. Not sure how or why any store can advertise the microwave/oven for sale when they have no idea of
A delivery date or even if the product will ever be manufactured. They seem to be able to sell and deliver the same product in the States. I believe this is fraud and misrepresentation by most of these stores. Coming up to 2 years! Please don't buy this product as you may never get it. These stores should absolutely not be advertising this product for sale.

I called Kitchenaid on my new dishwasher not drying the dishes. The made me an appointment for th following week between 8-4 (ridiculous). Obviously the come was a no show. When I did get someone one the phone, the company doing the service I was informed that my machine was under recall for a faulty drying element. Kitchen aid neglected to mention that.
The service company informed me that they don't even have the part and will contact me when it is available! What a crock. If Kitchenaid would have been forthcoming I would have purchased a different machine.
Kitchenaid may make good equipment but they FAIL at customer service.

I contacted KitchenAid through their website on April 28,2021. That same day, I received a reply asking for my model # (relevant) along with a list of personal information that was completely irrelevant. My question was quite simple, and I was looking for a solution, or a recommendation to a better product of theirs to address my issue. My home address, phone number, etc., didn't seem like information they needed. I answered the questions I was comfortable answering that would not result in endless snail mail "offers" and/or put me on any other mailing lists.

I ended up getting NO reply. I contacted again on May 3, May 7, May 28, and June 7. I've yet to hear from them. Keeping in mind I was clear that I would replace my model with a beefier KitchenAid mixer, I can only assume that if you don't give them enough personal information, they don't want your business.

And now, when I replace it, it will NOT be with a Kitchen Aid mixer.

Do not order from this company. If you need something from KitchenAid, go to its retailers. Their Website does not reflect current stock. When you purchase an item there is no communication that its on backorder (even after you filter is set in stock items) The delivery date is incorrect and customer service is no help. I will never use again.

A waste of money and time. No responsive customer care. They don't deserve even one star here as after spending more than $12,000 a couple of thousands, I wished I wouldn't spend money on their garbage products.

Worst Refrigerator we have ever Owned. We have nothing but problems with it. The appliance store we bought is from was great but Kitchaid is useless and unsympathetic. If this was a car we would have qualified for the lemon law. The ice make has broken at least 10 times. Every time kitchen aid say this is the fix for sure and then bang, it goes again. We have all kitchen aid appliances in our kitchen and the others seem good. It is a shame that Kitchen Aid will not back there product.
Think Twice before buying the Fridge.

Joseph Heap

My oven microwave combination has broken multiple times (I've lost count). Kitchen Aid even replaced it after it kept breaking. Now 1 1/2 years later the replacement has broken multiple times. It broke in October I have had 4 visits by a technician and now through the first week of January and it's still broken and Kitchen Aid refuses to replace. A part inside had burned and there is a concern it could cause a fire still nothing from KA.
My new KA refrigerator was broken during the summer in 2020 for 6 weeks. Also the ice maker has broken and the seal on the door is coming apart.
My gas cooktop had incorrect specs causing the granite to be cut wrong.
My KA dishwasher never stops running (I have to set a timer on my watch at one hour intervals) to stop it.
I will never buy another Kitchen Aid appliance.

I bought a brand new dishwasher that didn't work immediately after it was installed in November. It is now March and I have had a technician come to my house 6 times replacing parts and none of it has worked. They refuse to replace my dishwasher. This is the worse customer experience I have had in my entire life. DO NOT EVER consider buying this brand of you want to avoid this. I'm taking KitchenAid/Whirlpool to small claims court