Kiss&Fly

Just got ripped off $200 by kiss&fly.com
They should be shut down for fraud.
Received no itinerary, contacted them, no reply. After 10 hours I get a no-reply email saying the ticket will be delayed. Checked the reviews! Absolutely atrocious. As my flight is tomorrow I needed to rebook.
Followed the refund process, got denied, advised me to apply again, denied again of course.
Stevie kerveolen (CEO) entrepreneur more like a contrepeneur. If I ever bump into ya, you better hope your carrying cash ya Muppet.

COMPLETE SCUM BAGS... Stay well away folks. Don't waste your time and hard earned money. I'll throw in a "shame on you sky scanner" for allowing them on your platform

DO NOT EVER USE THIS SITE. The entire setup they have is a scam to take your money first and basically hold you hostage with it. They make refund fees that are so high you get 50% of your money back at best and even then there are months long delays. They bank on you giving up and just letting them keep your money. They also get around many consumer laws by operating in different countries.

I just bought some tickets trough skyscanner with kissandfly since was the cheaper option, even when they changed the price after the first try of payment ( they do this to take more money from you) they charged the amount in dollars for a highest rate than euros, being usual to charge 3.63 to 3.70AED, they charged me a rate of 4.16 when euro is currently at 3.90 AED. So, go with your usual agency even if it looks that you are going to save 50 -100$ because they will totally scam your pockets.

Have had an absolute nightmare of a time with this company since my booking was cancelled last year due to Covid. Refused my refund request probably 20 times, tried to make changes and they had all these weird conditions, finally got a change approved and despite my change being significanty less than my voucher, charged me fees, messaged me 20 mins later to say there were more fees, didn't book me baggage and just pocketed the change. Absolute scum of the earth and never ever give them your hard earned money.

I bought 4 flight tickets for my family from Frankfurt to San Diego early this year. After purchasing them, I started seeing those terrible reviews online and was afraid we could get scammed as well and they wouldn't be able to make it to visit me. Note: my husband and I got scammed by a different company this year!). We I was checking their flight at the airlines website regularly and nothing was changing. Eventually, my family made it. There were no problems at all! Earlier I called the airline twice (once to make sure the booking went through and the second time regarding luggage) and both time I experienced excellent customer service.
I promised myself that I would leave a good review once my family arrived with no complaints. I definitely feel comfortable booking with kiss and fly again!

N5DJ3D0X

Waiting for my refund, paid $75 for priority processing to you. Where is the priority? It's been weeks? The airline has refunded you, so refund me if you'd ever like me to book flights with you (I travel a lot)

Reply to emails..

Please do not use this service! As others have advised they are not reliable and hide things. They advertised as AUD but in turn charged me a $160 usd charge and also caused a $110 international transaction fee. I have a USD account I could have used but as it was advertised as Australia I didn't. I am now also worried they will cancel my flights as others have return. Save yourself the stress and go elsewhere!

As many other people have said, you buy a ticket, but they ask for more money. Booking number: 9MXG7HSD

I am worried I won't get a refund now and will have to contact my bank. I wish I knew they were scammers before :((

I entered my details online and decided not to proceed and left the site before confirming my flight and payment details. They added a $380 surcharge to the advertised rate.
Within seconds they charged my credit card for the full cost of the flight. How is this legal?

This company is an absolute joke. Please never use.

I recently tried to reschedule or receive a refund for my flight to Mexico from Berlin on 21st March. I paid around 800e for this flight. I have multiple DR notes and have actually been in contact with the Corona Virus, proof of which has also been attached. I am currently in isolation in Berlin.

They want to give me 63E refund! From 800+.

Each time I try to call, they put me on hold and cut me off. STAY AWAY!

I used this website to book a flight and after selecting the dates, they just sent me a ticket for different dates. After complaining right after I got the email saying they would help and correct the error and never got a response in days. They did not want to cancel my flight either in the 24 hrs period. They just wanted to upsell. Called few times after they just said they couldn't do anything. Every operator is called Irina, and they hang up on you. I talked to the airlines and they told me I was not the owner of the ticket so I could not make any change. AVOID Kiss and Fly. No wonder why they have such bad reviews everywhere.

This was the worst ever experience. I wrote several E-Mail back and forth with the customer service and they just never answered my question. They wanted to charge me 50 EUR for a change of a letter in my name of my ticket, but did get my written request wrong. I requested a change of my first name not my last name. After I draw their attention in THEIR mistake, they charged me 89 Euro extra. Worst experience ever.
I fly often and never had such bad service.