Kicks CrewReviews 67

This place is the worst! I ordered a month ago to have in time for Christmas. I have reached out
Multiple times and keep getting the same canned message. Now they marked as shipped but no tracking number so I think they are just trying to shut me up. I doubt I will have this before Christmas if I ever get them at all

Don't order from this place!

We are having very disappointing experience with this platform. We ordered the shoes 2 weeks ago and till now we didn't get any fit back about the date of delivery. I sent cancelation request three times and there is no answer. This is totally disrespectful service. Looks like frauds l!

Wow, do NOT use this company.
Wow, I can not put into exact words of my dissatisfaction with this company, the policy of response and what they consider good business practice. Ordered item on 12/6, no communication what so ever on the order, until 12/18, then, really nothing other then the order was in process, not fulfilled, not shipped, in process. This is 12 working days, and I am not sorry to say this, but on line services are 24/7, you take orders 24/7, you fulfill orders 24/7. Not a hard order, very easy shoes, Nordstrom has the same shoe for $12 more, so they received my business and I cancelled this order. Very bad experience, poorly managed company, not centric to consumer needs or trends.

Amazon has it right...

Date of experience: December 06,2023

Can not place orders for multiple shoes. Can not cancel order if size is incorrect. Company charges 15% to cancel orders that are not shipped instead of helping you change the order. Bad experience with customer service.

The worst online shopping experience I've ever had. Charged $70 for shipping - no review order page. To cancel my order minutes after shipping (when they had not had a moment to pick or pack anything) would have been basically the same amount. I do not recommend.

I was really skeptical of this website after reading so many reviews saying that processing took too long and so many people had to request refunds. Thankfully, the shoes I ordered arrived in about a week. The only thing I will say is that it was very expensive and I probably could've gotten them cheaper from another reseller. I think the reason why some shoes take so long to deliver is not a flaw on behalf of Kicks Crew, but the resellers which they are affiliated with. Fast and easy purchase and I'm very satisfied.

If I can give zero stars I would. I ordered a pair of shoes from Kickscrew back in August that I never received. I paid $299.21 dollars for nothing and I can't even receive a full refund. My package was lost by UPS. I initially thought the blame was on UPS so I filed a claim and waited 2 months to receive update that my claim was paid. There was no payment on my accounts. I even waited 10 business days for payment to reflect, still nothing. I contacted UPS only to be informed that the claim payment was paid out to the sender which is Kickscrew, 10 days ago. Kickscrew never notified me so I contacted customer service. With no explanation whatsoever I was refunded $200.64, $99 dollars short of my original payment. It is amazing how a business that gives zero fs about their clients can sustain

Do not buy from kickscrew!
Do not buy from kickscrew! It has to be the worst online experience I have had in years. I payed for a pair of shoes and after I had paid I had realised the cost of postage was so high that it made any savings on the shoe redundant. After a minute of pressing purchase and paying for the item, I reached out to kickcrew to ask for the order to be cancelled and for a refund to be issued. They then informed me that I could only get store credit or incite a 15% deduction on the refund. I but back but with no luck so diceded to take the loss on the chin as I didn't want them to take the rest of my money regardless if it was going to cost me. They then issued the refund and I noticed that they had taken 15% of the whole sale including the postage! How are they including postage in the deduction. Nothing was shipped, nothing was picked or packed, nothing was had been done apart from them pressing cancel on their end. Absolute robbery, I would never buy from them and I would recommend buying from anywhere else and save any heart ache. Kickscrewed!

Run from these people they are scammers they purposely send the wrong size so when you send it back they charge you a 67 dollar return fee

1. They are not a legit manufacturer but a re-seller who charges up to 40% more than what you can buy these for from a legit seller.
2. They make exchanges and returns hell. They assume you wear the shoes and make you send many pics of the shoes and the box!
They make you pay for shipping both ways and then if you want to exchange they will charge you shipping again + a % 15 fee for the total cost. They insist you agreed on this.
3. The shipping is slow even though it may only be a state away.

I feel compelled to share my recent experience with Kicks Crew. A few years ago, I purchased a pair of Nike sneakers that were not only stylish but also highly durable. I wore them daily for two years before they showed any signs of wear. Given this history, I was excited to repurchase the same model.

However, my experience this time was vastly different. After only wearing them 6-7 times to the gym and once or twice outdoors, I noticed the soles of both shoes beginning to deteriorate. Considering it had been only 14 days since I received them, I reached out to Kicks Crew's customer service, hoping for a resolution, especially since the shoes were a $200 investment. To my disappointment, I was informed that I did not qualify for a return or exchange.

Based on this experience, I question the authenticity of the sneakers, especially since my previous pair from another vendor had such longevity. I would advise potential buyers to be cautious and consider purchasing directly from official sellers, such as Nike, who likely offer more robust customer support.

Be aware that if your shoes needs to be returned ( in our case size issue!) you will be spending 15% of TOTAL TRANSACTION ( not only shoe price), original shipping non refundable ( that's understandable) Plus you will be asked to pay additional shipping $$ for return!
This is email we recived: ( we send request for return instructions the same day package was recived:
"Thank you for contacting KICKS
CREW.
We are here to assist you with the
Return, please note our return
Policy below:
Return requests will only be
Accepted within seven days of the
Delivery date
There will be a return charge
Which is 15% of the total
Transaction payment
The original shipping fee is non-
Refundable.
A return postage of USD $20 will
Be incurred for the refund."
In our case the math is:
Subtotal
$125.00
Shipping
$35.00
Taxes
$16.40
Total
UsD $176.40
So we have to say goodbye for $81.25!
Crazy! Be aware!
I don't even wanna think how much exchange will cost.

Stay away from this company. They only have a seven day return policy. I missed it by two days because I was ill and they refused to take the shoes back. I even ordered another pair because the original ones were too small. I ordered a second pair three weeks ago and still have not received them. #dumb!

Way over priced then had to pay another £85 for the UK to deliver them only for the box to be damaged and the trainers clearly look 2nd hand they are dirty

Good Afternoon, my name is Elina Titajeva.
Absolutely terrible service, not recommend it at all, i ordered pair of nikes, waited them for 2.5 weeks, been extra charged for a delivery as well, which is ridiculous. Pair of shoes did not fit me, i decided to change for a size bigger, so i waited for a response for another one week, answer was -we do not have them in stock. Wonderful, i decided, to return my money back, literally i waited for another one week for a positive answer from a management, i sent them an item 2 weeks ago, payed all delivery fees, plus the company will gonna charge me 15 per cent extra, with no reason, from that amount of money what i payed before. So, i am still waiting for a money refund, however, they are lying to me, that the haven't received anything, at the same time tracking history shows, that they received and signed it 4 days ago. Absolutely horrible and disrespectful service. If i could rate it like a ZERO, i would. My Tracking ORDER NR-KS*******. I have a feeling, that this company are an absolute LIARS and they stole my money!

! BEWARE OF THIS COMPANY!
I bought Nike air force 1, shadow patchwork almost a month ago. First of all the prices are ridiculous, then it took a little longer than what they claim.
The nightmare started when I decided to exchange the shoes for a different size. Their customer service phone number doesn't work, you can only email them; I guess they have only one person in customer service. I sent 3 emails through the app, nobody ever responded. I didn't get a response until I contacted my PayPal customer Service and filed a claim. Next thing I know, there's an email from that only customer service employee. The ridiculous, unrealistic and stupid exchange policy raises several question about the legitimacy of this worthless company.
I finally decided to end this disgusting nightmare, I don't need no shoes and I surely don't need to do business with a bunch of scammers who call themselves "a company".

Please know that they charge a return fee of 15% of the total price of the commodity, plus a return postage of $20, plus the original shipping is NOT refundable.
How sweet is that!

In couple weeks after you will realize that your order is not even shipped - you will try to contact that chinese scammers and they will tell you that your order is STILL processing. They still need more time to cash your money. You will end up calling your CC and getting chargeback. Stay away!

I ordered a pair of 9060 new balances they cost 242.00 plus 35.00 shipping. When I received them they were dented up in the front of one sneaker and the stitching was off only on one shoe. I asked for a refund and they told me they are not responsible for the way the manufacturer made the sneaker and offered me $20. I advised I want a refund or I will escalate this. They then advised they would look further into resolving this and that was 5/16/23 and no response following. Take it from me DO NOT ORDER FROM THEM! I learned my lesson :(

You place an order, thinking you snagged a good deal, then two days later you get an email saying order canceled. These dumbasses canceled my order and realized they listed the price "too low" for their likings and then relisted my shoes for $50 more. Such a scam and waste of time. You're better off shopping at actual legitimate companies.

Horrible customer service and price gouge! Had to pay extra 90$ for duty and they didn't fit! Trash website horrible people do NOT waste ur time and money