The Keyless Locks StoreReviews 381

I absolutely love the product, It's never have to worry about batteries the product is literally indestructible.

Don't know; I called in and Sandy was extremely helpful, took time with me, and helped me get what I needed. Called me back to confirm that she had the parts and ensured that I got what I needed!

Placed order 11/29
Received wrong product 12/7
Notified keyless on 12/7,12/11 and 12/19
Complaints noted in Order Details under Status History & Comments but no action taken by keyless
Opened dispute with PayPal 12/27
12/28 keyless contacts me offers return label
1/1 I ask for the return label
1/3 keyless provides label
1/4 I drop off package at FedEx
1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock
1/15 I cancel dispute
1/29 I send keyless email stating payment has been released for two weeks now!
1/30 keyless cancels order, says
As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s.

While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much.

So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion.

Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire!

Coupon: KeylessAndLovingIt!
Expires 12/31/2023

Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.

I called the customer service to make sure of a few things about the lock and its function. She was able to guide me though and filled in the blanks as well as made me aware of how to disable one of the features of the lock.

The telephone support was thorough and I had confidence that the product would be as described

Sandy knew her products and was very helpful with shipping

I called in, and the sales department was great in meeting our needs.

Excellent customer support! They were able to answer all of my questions

Sandra took Excellent care of me.She was fast and very nice to visit with. I would definitely order from them again.

They did not answer my call right away, but when they called me back and took my order, it felt a warm blanket was wrapped around me.

Old but I found what I needed, back in early 2000s, but customer service #. My CS person was extremely helpful and went above and beyond to make sure that I was taken care of. Super pleased!

The Keyless Lock Store has a wide selection of mechanical locks that can fit nearly all needs. I was able to find a lock that exactly fits my needs.

Ordered a lock over a month ago from Keyless Locks store, the package never arrived. After trying to contact their customer service 5 times, they would not issue a refund. This was a $200 lock. Very poor customer service and dishonest business tactics. Outright scammed me! This was for my business, and I had to find the lock from another store. Could not be more disappointed.

I HAD A VERY NICE, PATIENT AND knowledgeable REPRESENTATIVE WHO ADVISED AND ANSWERED ALL...YES ALL MY QUESTIONS AND CONCERNS AND WAS remarkably WONDERFUL TO TALK TO. I SURE AM GLAD I DID WHAT I DID...THANK YOU

The old lockset had internal damage. A replacement lockset was unavailable for some time. The sales representative suggested that I order the "guts" to replace the damaged lock. The part was in stock for the out of production lockset, so after verifying that the part was correct, I ordered it. At least we'll have a functioning lock to use once the parts arrive.

The website was ok and I did spend some time on it, but it is easier to talk to a person and order what I want.

It was ok, but I called in to make sure all was compatible

I didn't like that the site tried to push me to PayPal. But the order arrived on time and the lock works on my sliding glass door.