Overview
The Keyless Locks Store has a rating of 3.9 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 1st among Home Security sites.
Instant Feedback
Customer needed a deadbolt with a punch key pad. Went to the web site, researched the available options, chose the Lockey 2200. Keyless Locks Store contacted me the next day to insure my order was placed and the steps to take if something went wrong. The lock arrived within the time period stated.
I am very pleased with the thorough and prompt service. Sandra was particularly helpful in my shopping and decision making process about which item is best suited to my needs. She was extremely knowledgable and very professional, overall once of the most positive sales/customer service interactions I have had in a long time. She is to be commended.
I purchased a lock from the Keylesslockstore.com and needed it quickly. I paid for 2-day shipping, however, customer service upgraded to overnight shipping for no extra charge for me. They were very courteous and helpful. Will definitely recommend to others. Thanks.
I was told the item was in stock. "We have lots of them, how many do you want?" The next day when I ordered it they processed my payment without having the item in stock. It was a 2 week back order. When I called the lady said that she was "locking in" my order so when they came in 2 weeks from now they would ship it. A far cry from having "lots in stock"!
She processed my credit and 4 days later still no credit... ugh!
Contacted the Keyless Lock Store because we were having problems with our keyless entry. As it turned out we did not get our keyless entry from them, but they could not have been more helpful. They took the time to try and help us with our problem and we thank them for that.
Hi Mary C,
Thanks for letting us (and everyone) know. We're glad we could help.
Old but I found what I needed, back in early 2000s, but customer service #. My CS person was extremely helpful and went above and beyond to make sure that I was taken care of. Super pleased!
Sandra was very helpful and did a great job helping place the order. I had a hard time on the website. Was not allowing me to put in my password. Sandra was very patient and helped with getting what i needed.
It was my first time ordering an item online with the Keyless Locks Store. Since I was somewhat unsure if I was doing my order correctly, I called the phone number listed on the website. The customer service woman was so helpful in walking me through the entire ordering process. I even had to call her back since I had accidentally put the wrong color of item in the website's shopping cart. The customer service rep was so patient with me and helped me get the correct color item and proceed to the final sale.
In need of a replacement latch for a pool gate lock, which pool gate is required by state law to be closed and latched, I explained my need to quickly obtain and install the latch. The contact person was very helpful and placed the order. However, after a few days, I was notified that receipt of the latch would be delayed due to receiving stock from a foreign country. After a week's delay, I found another supplier who had the latch in stock. The contact person was very helpful in cancelling my order.
Needed a keyless entry lock for a sliding glass door - all the hardware stores said it couldn't be done. But lo and behold I looked online and saw TheKeylessLockStore. Decided to give them a chance and I am sooooo happy I did! I got the color finish I wanted on top of the fact that it's really secure and looks great. Super pleased!
Keylessentrylocks.com has a lot of valuable information on their website that helped educate me on the type of lock that would best work on my front entry door. Any remaining questions that I had were fully explained by the customer service rep I spoke with. She was very helpful and patient with all of my many questions. I feel comfortable about the purchase that I made. Plus I received free shipping and ShipToday Service (a $10 value) at no charge. Would highly recommend this company.
Thanks for your review, Jackie! Comments like yours really help other customers who are thinking about buying from us, so thanks for taking the time. We're always glad to be of help--that's what we are here for!
I called and was in a pickle from a lock I bought for my fence gate and I need something to fit my 5" door and she immediately knew what I needed and even made the suggestion oft I get an oil to use to keep the lock in good working condition. Thanks for your help.
Installed this lock on a wooden garden gate. Instructions were clear and helpful. The gate was not fitted for a lock so I had to drill my own holes. The template included with the lock worked like a charm. The lock works great and allows me to secure my back gate without the need for a key.
Dear Bob F,
Thanks so much for telling us about your experience with your most recent purchase from www.KeylessEntryLocks.com.
We read each review carefully because we believe that listening to our customers has really helped our business for almost 20 years.
Thanks again. And check out our Referral Rewards Program to save money on your next purchase.
I made a first time order today and changed my mind on what I ordered. I called and the company gladly and quickly canceled that order and had me place a new order for the product I really wanted. I was very impressed with the GREAT service they have, something seldom found in the marketplace these days. 5+ Stars!
Really helpful people at this business; no complaints. 4 stars instead of 5 only for the 15% restocking fee, which seems both unnecessary and usurious. In this case, my fee was 3x even what the shipping was for this item.
This system works well for my sliding patio door. I was very concerned with the original inability to lock the door from the outside and that you couldn't enter with a key... The Keyless Lock system is the perfect solution! Very sturdy locking system and it's sleek and secure. Semi easy to install, but I would suggest two people or a s very good handyman?
This is a review of the 2835DC. The lock has a weight and heft that go along with its high quality. It is easy to change the code, operates well and inspires confidence.
We purchased it for a community garden gate, being tired of the inexpensive combination lock and chain. Overall, the installation went well - be sure the support pin engages the latch which may be a problem if your door is wider than normal or if the latch has to be mounted off-center in the edge of the door. The support pin may be moved to the inside body if needed (instructions do not cover this.) Also, the Phillips head screws should be replaced with security-type screws for added insurance if the area is breached and intruders have access to the inside.
Richard S.
What a wonderfully detailed review! Thanks so much for taking the time to write it out. Good ideas and suggestions, too. We do have security-type screws on our website, if you want some. Call in your order if you want some and we'll give you free shipping.
I HAD A VERY NICE, PATIENT AND knowledgeable REPRESENTATIVE WHO ADVISED AND ANSWERED ALL...YES ALL MY QUESTIONS AND CONCERNS AND WAS remarkably WONDERFUL TO TALK TO. I SURE AM GLAD I DID WHAT I DID...THANK YOU
Sandra helped us so much! She was very knowledgeable and knew exactly what we needed. The product itself works great. Very durable and exactly what we were looking for. We would have not ended up with the right materials if it was not for Sandra. GREAT help!
TheKeylessLockStore carries a product which allows me to install a lock on a 5" thick door. I have been unable to find this anywhere else during a lengthy search. The people I spoke with at TheKeylessLockStore were extremely helpful and accommodating and product delivery was prompt and convenient.
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- Countryside, IL, United States
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Business History
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mike S.
We are sorry to hear you are unhappy!
We reviewed your order and found that we did have LS-7i's in stock on 9/4/2018 when we spoke to you, but these were sold out by the time you placed your order 2 days later on 9/6. That is why this item was marked as "Out of Stock - ETA Oct 2018" on our website and on your receipt when you placed your order. The manufacturer was also completely sold out at that time.
Also, our records show that you asked to cancel your order on Fri, Sep 7,2018, at 5:08 PM and we refunded you at 5:21 PM that same day. You can see this in the Refund Confirmation email we sent you. Our part of the refund transaction was complete at that time, however, banks can take a while (up to 10 business days in some cases) to make refunds available. If you have not yet received your refund, you need to call the toll-free number on the back of your credit card, as we no longer have control over the funds.
I hope that information is helpful, but if you have any questions or need further assistance, please give us a call: 1-888-202-4538 Toll-Free, Mon-Fri 9 am to 5 pm CT (except holidays).
Thank you!
Sadie
Sales/Customer Service
www.KeylessEntryLocks.com
1-888-202-4538 Toll-Free