In need of a replacement latch for a pool gate lock, which pool gate is required by state law to be closed and latched, I explained my need to quickly obtain and install the latch. The contact person was very helpful and placed the order. However, after a few days, I was notified that receipt of the latch would be delayed due to receiving stock from a foreign country. After a week's delay, I found another supplier who had the latch in stock. The contact person was very helpful in cancelling my order.