Overview
The Keyless Locks Store has a rating of 3.9 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 1st among Home Security sites.
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My experience was great from start to finish. After I ordered my lock, I received a phone call to tell me my lock would be delivered a day early. Then, after I received the lock, I had questions about installation. When I called, the phone was answered after the phone hours had ended and then the person stayed on the phone for over 30 minutes with me to make sure that I was happy with the installation and the lock was functioning as it should. If only all companies had this good a Customer Service.
But, I think that I squished my remote. I was frustrated when it didn't work due to a dead battery. Huh, you have to replace those once in a couple years. (DUH!) I called their service department direct and they were excellent about it. They exhausted all efforts to revive it and all to no avail. Had my hopes up, but no dice. Back to TheKeylessLockStore,, ALWAYS great and helpful! Fast shipping too!
Being new to Keyless Entry locks (although I do remodels all the time) I was able to quickly read a page on this site & determine exactly what kind of lock i needed and easily found all information for the specific lockset even w/ video instructions! On the phone order support was also excellent to the point & even able to disclose some "secretive" code ideas.
Hi Charles B.--thanks for the nice review! Glad to hear it.
Ordered a key pad and you would not ship it because I am in Oregon in the motorhome and the billing address is in Texas. I need the key pad in Oregon where it can be installed. So to rate the experience? Big 0.
Hi James F.
Actually, we can ship to Oregon even if you have a billing address in Texas. Just give us a call and we'll help you over the phone.
Sandra
888-202-4538
I talked with Sandra. Was my first time dealing with you guys. She made it very easy and smooth to order from. I hope I need more products from you guys. I for sure will not hesitate to order from you again. Thanks again well done
So glad to hear you are happy. That's what we're shootin' for!:-)
To save some money on your future orders, check out our Referral Rewards Program or contact us to sign up for our reseller pricing if your are an installer.
We are in the business of building mortise and tenon garden gates and have recently decided to offer the Lockey #2210 keyless mechanical dead bolt. Calling Lockey with a list of questions and I was met with a patient, knowledgable staff who was thoroughly versed in all the specs of this product.
A huge plus in this day and age.
Sandra was very knowledgeable and willing to answer all my questions about the Remote Lock 7i, door lock. She didn't rush me and was more then willing to make sure I didn't have any questions unanswered. She is a credit to your organization, and a pleasure to do business with. Thanks Jerry Grayson
I like the concept but I don't like the fact that you have to push another button to re-lock the door is somewhat disappointing. I bought the for some elderly relatives who have trouble with new things and can't seem to remember to push the button to re-lock the door once they have access. Also, action on the door knob is rough and very slow.
Hi Mark, Thanks for letting us know how you feel. It sounds like you might have a dead bolt lock is that correct? These have to be locked manually each time the door is closed. However,. We also have locks that lock automatically. These are called latchbolts locks. These will lock on their own every time you close the door unless you put them into what is called passage mode. If you give us a call we will be glad to show you what they look like and describe how they operate. And if you think one of these would work better, just let us know and we can arrange for you to return the one you bought with an RMA number. We are open 9 to 5 Monday through Friday central time in our phone number is 888-202-4538. Please give us a call. We'll be glad to help.
I was looking to purchase an electronic lock for a pocket door in my office and was unsure as to what would work or what wouldn't work. The woman I spoke to at the Keyless Lock Store was amazing. She guided me through the entire process, explaining every lock that would work and the differences of all of them. Her knowledge gave me the information that I needed to make an intelligent decision on which lock to purchase. I would highly recommend this company and their products.
The online store worked exactly as expected. Easy to navigate, easy to identify the lock we needed for our application. The shipment was prompt and arrived on the date we were told.
The lock itself is high quality. However, the instructions were not very helpful. Parts were not easily identified and were grouped in bags that had nothing to do with each other. Extra parts were included without explanation. Our lock is a double keypad, but the instructions given were clearly for a single keypad.
The instructions say in bright red letters that helpful tips were available on the lockeyusa website, but the only thing available on the site were the pdf files for the instructions that were shipped with the lock. I had to find a youtube video from an unrelated individual to explain how to change the combination. Installation turned out to be easy but only after I figured it out for myself without much help from the instructions.
Sandra handled my first service issue about Remotelock 7i was fabulous! I can't tell you enough how impressed I am with you and your company. Very Professional! Now I can recommend anyone if you purchase a lock from keylessentrylocks.com they will take care of you.
Sandra helped me figure out what parts I needed and put me through to Trevor to make sure I got what I needed. My only dissatisfaction is that the screws I needed were not sent free of charge, even though I had spent $150 on other parts for 3 doors, but this is a beef with the company, not the staff who helped me.
I was in need of a particular panic hardware trim and had very little success in finding it. I was very pleased with the help and getting someone that exhibited genuine interest in customer service. A real pleasre
USPS stated on their site that the item was put on or in my mailbox, observed the mail person pull up to box and put items inside. I walked up and opened box after the mail person drove away and item had not been delivered. Waited and checked the following day and again no item as USPS site had said it had been delivered.
Sandra was amazing! Had to buy a keypad lock for a push bar and had no idea which product to buy. Sandra took the time to walk me thru the entire process to make sure I got what I was looking for and in a timely fashion. Super helpful and patient. Couldn't ask for better service!
Great product. Works well. Easy to use. Well made! I paid the extra $ to have locks preprogramed with a code since I bought 4 and wanted them all th same. I am using the C150 on a set of two barn doors. Couldnt be hapier.
I called and Sandra answered. She was most professional when it came to the info given, but beyond that, she was the most courteous and helpful salesperson I believe I've ever spoken to. I would highly recommend TheKeylessLockStore to everyone (and if you want the best, ask for Sandra).
I was in search of a reliable and secure gate lock for my side gate. The 2210 Deadbolt Keypad Lock was the perfect solution. It is secure well made and durable. The installation process was a snap. I am very pleased with the product and service I received from the Keyless Lock Store!
Comprehensive information is provided.
Don't know; I called in and Sandy was extremely helpful, took time with me, and helped me get what I needed. Called me back to confirm that she had the parts and ensured that I got what I needed!
I am in receipt of a notice that I should have received my order by now As of today June 9th I have not received my order.
Please contact me at *******608 to confirm my order is still being shipped?
George
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- Countryside, IL, United States
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Business History
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph G.! Good to hear from you and glad that all is well! Thanks for letting everyone know. We appreciate that very much. And don't forget to use the SiteJabber free shipping coupon on your next order! Here is the code, in case you did not see it and so you have it handy: SITEJABBER.
Regards,
Sara