The Keyless Locks Store

This is my second order within the last couple of months with this company.
I was very fortunate to be connected to the same agent with whom I spoke re: my first order, Sadie, the company's representative. She was so helpful in choosing the locks that would fit my needs. Her knowledge of the products and her professionalism were exemplary and beyond compare.
Your company is very blessed to have such an individual on your staff.
Looking forward to more business dealings in the future!
David g

I had gotten a couple of there locks a year ago and have enjoyed not having to dig my keys out of my pocket to get in our house. I had a couple more entrances which I don't use a much until recently. I felt now was the time to put keyless locks on them. Ordered them online expected to get them a week or two. Low and behold got a call from them telling me they had upgraded my order to same day shipping and upgraded the shipping to a faster option at no cost. Wow! Nice surprise.

Thanks for exceeding this customers expectations!

My first purchase from Mexico was perfect. You accepted my card and 3 weeks later I had the merchandise in mi casa. Second time around was a bit of a nightmare. Multiple tries to purchase with my card were rejected. In all fairness to you may bank messed things up in the beginning. Once the card was straightened out it worked everywhere else except with you. You take me into using PayPal which I did and I was told the sale went through. A day later you told me it didn't go through and and needed to try again. A couple of days after that I was in the bank and found out that you did in fact take my money even though you said there was no sale completed. I told you about that and I give you credit for straightening that out quickly and shipping the product. Almost a month later my box finally arrived and I know you have no control over shipping time but three items from the order were missing. I'm hoping you will rectify that quickly.

I had taken pictures of the broken part and emailed them in hoping for some guidance in ordering the correct part. Help was not all I hoped it would be. I had read that the locks were guaranteed and that the parts they sold were guaranteed. Apparently neither of those statements is true. The guy I emailed with, while semi guiding me to the place to order parts, still left me wondering if I had ordered the correct one. I didn't have any happy feelings after emailing with him.

Our experience was not the best and I am guessing not normal for these folks but in our case we received emails stating the shipments were boxed and packed and additional postage was due. An invoice was sent for the additional postage, which is fine, however, when we went in to pay the invoice they had already used our card. I did not think this was appropriate but okay. Then we received another email stating order shipped with tracking number, only to have them call the next day and state they were out of some of the product and would it be okay to sub. Yes that is correct, they were out of the product that was boxed packed and shipped already.

Then we were told the product was sold out from under us because another order was placed and that the product were ordering was not ordered that often so that is why there was not a lot of stock. Weird that there was a rush on it the day we ordered!

Shipping seemed very high!

Recommend folks check other options.

I would have given my experience a 5 star if the representative would not have promised me a delivery date that they could not fulfill. I own wrought Iron business and the lock that the vendor sent me was the wrong one. So I found this company and ordered on a Monday (with a 3 day delivery date; trying to get it quick) and asked her if it would be here by Wednesday, she said yes if it went out the same day (and it did) that Monday would count as the first day. Well Monday DID NOT COUNT as the first day and because Thursday was Thanksgiving I did not get my lock till Friday. Which now my customer was not happy!

Ordered a lock over a month ago from Keyless Locks store, the package never arrived. After trying to contact their customer service 5 times, they would not issue a refund. This was a $200 lock. Very poor customer service and dishonest business tactics. Outright scammed me! This was for my business, and I had to find the lock from another store. Could not be more disappointed.

I ordered two different locks. They arrived promptly and are of very good quality. My installer installed one, but took a look at the second and realized it would not fit the door I wanted secured. I contacted Keyless Locks and quickly received return instructions, and assurance of a refund within 2-4 weeks of receipt. I shipped it back the next day via UPS, as new and in its original packaging. UPS confirmed that is was delivered to Keyless Locks on May 24. It's now July 5; it has been six weeks and I still have no refund. A response I received to an email inquiry on 6/28/21 stated "sorry this is taking longer than you would like." Subsequent phone calls have gone unanswered. I'm out $168 plus $20 for return shipping. This would have been a positive review based on quality of product and speed of delivery if not for the failure to provide a refund.

Was not told upon purchase that I would have another $34.00 of charges for Import duties, which would have to be paid in advance and only online, before delivery. Message said item ready to be delivered. When I tried to pay, there was an error with the courier site and took me 2 days to sort out. So much wasted time, this was 2 days ago. Today I receive a message that lock won't be delivered for another 3 days!

I feel I should have been appraised of any import duties at purchase. Quite possibly, I would have shopped elsewhere. I don't feel this transaction was up-front and transparent.

As with all products, when you receive them they generally works as expected. However, with electronic locks sometimes there are unforeseen issues. As unpleasant as these issues are it's really no one fault as the manufacturer has the best intentions for the beginning. But when there is a problem you generally do not go back to the manufacturer and the store you bought it from is really your only remedy. I have had a few issues with an electronic lock and this company, mainly Sandra, has been exceptional. She (and the company) have gone so far and above what I believe an average company will do to solve a problem. I can not recommend them enough. And another thing... when you call for help, Sandra picks up quickly. She really is a pleasure.