Gina C.’s Reviews of The Keyless Locks Store & more

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The Keyless Locks Store

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“Unhappy with my exp ordering with the rep BUT this is a great lock!”

12/1/18

Verified purchase

I would have given my experience a 5 star if the representative would not have promised me a delivery date that they could not fulfill. I own wrought Iron business and the lock that the vendor sent me was the wrong one. So I found this company and ordered on a Monday (with a 3 day delivery date; trying to get it quick) and asked her if it would be here by Wednesday, she said yes if it went out the same day (and it did) that Monday would count as the first day. Well Monday DID NOT COUNT as the first day and because Thursday was Thanksgiving I did not get my lock till Friday. Which now my customer was not happy!

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Sandra W. – The Keyless Locks Store Rep Over a year old

Hi Gina,

So sorry about the confusion on the delivery date. Please accept our sincere apologies for the misunderstanding. To help make it up to you, we will send you a special discount coupon privately which you may use on your next order.

And just so you know, 3-Day Shipping takes 3 full days from the date of your order. The day you actually place the order does not count as Day One, as the package is often not scanned by the carrier until early evening. The rep you spoke with knows that, of course, but it was a few hours past the noon cutoff time when you called and in the rush to get your order finalized, submitted, picked, packed and on the truck that day AND explain UPS's holiday shipping rules, she apparently did not make that clear enough. Again, our apologies.

Rebecca

Ps. For urgent orders, it is always a good idea to click on your tracking information as soon as you receive it, as it will show the delivery date while there is still time to make a correction.