Kitchen & Bath AuthorityReviews 1,921

Someone was definitely drunk when they wrote this on the website for KBAuthority.com "At Kitchen & Bath Authority we believe in service with a smile." Their customer service team is definitely not to serve the customers. Everyone we spoke to promised us to resolve the situation and call us back... but the call never came. They would ask to stay on hold and no-one would answer many times. Many of their representatives are just plain rude. After repeated emails, phone calls and voice messages (that were never returned - not even by their supervisors) I was finally able to get hold of their supervisor Jack. After explaining him the situation about a purchase that was back-ordered and we'd asked for refund over the email - he was totally unwilling to help with our situation. As a result an item we purchase for about $2000 I now have to pay $800+ in restocking, refusal and shipping fee. An item that was never opened and never got delivered. An item that on the first placed we'd asked their sales representative (Nick G.) for refund - who never cared to reply back. Its been a "HORRIBLE" experience dealing with everyone in their customer service and sales team.

I just spent $18,000 renovating my kitchen and bathroom with KBAuthority. I had an unbelievable shopping experience with these guys. I spoke to a sales rep. Who literally sat on the phone with me for 3.5 hours, sent 40-50 E-mails back and fourth, and had my questions fulfilled thoroughly and efficiently. The merchandise was going to my summer house in Long Island, NY. The merchandise was shipped OVERNIGHT, AND FREE OF CHARGE! What a score on that one! Overall, I am extremely satisfied with their performance and would definitely recommend this company if you're looking to buy a sink, vanity, toilet, shower door, or all the above like me!