Kitchen & Bath Authority

Waited 2-3 weeks for a $500-$600 faucet that had superficial flaws (the finish was coming off). Have called three times to get it resolved. They kept saying they would send me an email with more information, but I have to keep calling to tell them I haven't received it. And now it is going to take another three weeks to receive a replacement faucet.
I should have looked at the reviews before I purchased from kbaurthority.com. I will purchase from somewhere else next time.
The customer service people were friendly at least.

Check availability before ordering. Items ordered 2/25/18 were shipped 3/13/18; ground shipping an additional 5-8 days. Unfortunately had to return double handle bath faucets due to plumbing issue. K&B received items back in new/untouched condition on 3/29/18 and finally processed credit, minus restocking fee, on 4/12/18. This was achieved after 4 phone calls to customer service. Unprofessional. Reordered single handle faucets from different vendor with no problems and received items in 2 days.
No reflection on Delta products, they were received (finally) in good condition.

My husband & I went to the store & talked with a Sales Rep. We set up a time to come out & take measurements of our bathroom, etc. Measurements were taken & I was told they would get back to me in 1-1/2 to 2 weeks. No call. Life happened & two months later I went back to store only to be told that Rep was on vacation & she would leave a message for her to call following week. No call. I have even sent an online message via their website & have still not heard back. Don't want my business? Good, because it will be a cold day in hell before I give it to you now!

I ordered a bathtub which was the wrong size, tried to return it unopened... regardless of the condition it's in, it was an automating 30% restocking fee.
Regardless, I decided to return my bathtub in person to the RMA center which is within an hour from me. They opened the box up and checked every single part of the tub and fixtures to make sure it was perfect condition (it was unopened). They then gave me a slip that said, return was in "good" condition... and told me I should expect my refund soon.
That was 2 month ago, I've made several phone calls where reps tell me my refund is on its way, it has never been received. They have the worst customer service, the reps are rude and short... be aware.
I'm on the phone with them (on hold for 20 minutes now) as I write this review.
Avoid this place if you can.

After shopping around for high-end master bath fixtures at local luxury bath and kitchen stores and getting sticker shock I decided to take a look on-line. Kitchen&BathAuthority.com had the same products for cheaper prices, no shipping cost and no sales tax. They were able to package everything together in one box and it shipped quickly. Unfortunately they didn't carry the sink I wanted so I had to order through a luxury store. Four weeks later I am still waiting for that to ship.

Taylor in customer service was great. However, I received a vanity in mint blue when I ordered blue and blue was what was on my receipt. The exchange process has been lengthy and exhausting. Also, it cost ME $190.00. I dont feel like I shouldve had to pay for return of wrong product but no correction of mistake was gonna be made unless I paid. Disappointed customer who went to build.com and lampsplus.com as a result for further renovation and fixtures needed.

I ordered a bathtub that I needed for a house I was trying to get on the market. Order status said 20 in stock, delivery estimate 5-7 days. 11 days after I ordered, I called to get status since they had given me no update, and they had to check with the manufacturer, only to find out it would be another 2 weeks at least! Apparently the 20 in stock was incorrect, and I have to wait for them to make another one! Apparently that's the way they do business - send an order to a manufacturer, then no follow-up to see when your customer will get what they ordered until they complain.

Very unresponsive in the return process. After prodding, I finally received the return authorization to ship back at my expense. Had to wait 2 months to get my refund, less a 20% restocking fee. I sent several emails during the time to get an update on when I would get the refund, but those were never returned. No communication at all, until I gave up and did a chargeback, but even then they only talked to the credit card company. Disappointing customer service.