From the business
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.
Kitchen & Bath Authority Reviews Summary
Kitchen & Bath Authority has a rating of 4 stars from 1,914 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 4th among Kitchen sites.
Instant Feedback
Received my order promptly.
The Dreamline Frameless Sliding Shower Door I bought from Kitchen & Bath Authority arrived yesterday. The packing was top-notch, and the door also looks beautiful and well built. I can't wait anymore for my contractor to install them.
On August7,2019, I searched the web for a small part in an obscure Rohl faucet and found it on your site. The listing indicated that the stock was low and that I should call a representative. Dmitri answered my call and confirmed that the part would have to be back ordered. He added that the wait would be months but that I could expedite the order with an extra fee. [That is my memory. I have no record of the original price.] I was quite happy to do that and placed the order. I quickly received a receipt by email plus a second email telling me I had left a part in my online cart. I ignored the second email and similar later emails. The next day, on August 8, I received an email from Dmitri saying that the backorder would take 14-20 weeks but that I could get a direct drop from the manufacturer for an extra $10. I was happy to do that. The next day, on August 9, I received a confirmation of my order with an estimated shipping date of 7-10 days. On August 20,11 days later, I received 2 emails from you, in different formats, telling me that my order had shipped and giving a tracking number. Using that tracking number, I found out that my order would be delivered on August 26, a Monday. But on August 21, I received emails from you asking for confirmation that my order had been delivered. The actual delivery was on August 24, a Saturday. The part is the wrong color, but that piece of information was never discussed. The order stated the color, but I did not pay attention to it, given the tangled web involved in the whole process. The color is not terribly important for such a small piece, and I am just happy to have a working faucet. My comment on the process is that your company appears to have some issues with internal tracking of orders. (I realize that my order is atypical.)
I bought a Cavaliere Range Hood the 8th of August! And I am still do not know any ETA! I called Customer Service on Friday, and yes they were kind and they told me that today Monday I will have some news, howevwr no news. I arrived home last 16th of August expecting that could has been received and installed. Today is 26th, and I continue not being able to cook. Thanks in advance and regards.
Was a little taken aback when I was requested to provide photos of my ID and credit card because I used different billing and delivery addresses. I have done that hundreds of times and never been asked before to do that. But I was impressed with customer service efficiently making a small change in my order after I placed it online and paid. Deliver was a little slower than I'm used to. Otherwise all went well with my order.
So far so good.
They are accommodating and helpful.
Good so Far. Going to wait for the order.
Thank you for si g so easy
No delivery of the order.
Great communication and very helpful customer service. Quick delivery!
Improve search engine, better communication about shipping time
Best price on the internet! Super nice woman answered the phone when I called with a delivery question. Happy with Kitchen & Bath Authority. Highly recommend.
Smooth and by the numbers.
Overall - good.
Price - very good
Delivery good. Driver cooperative
Very upset with rules and regulations about delivery that came one day before product arrived. Information such as that (three pages long) should be given to customer at the start of the process.
Excellent professional efficient customer service!
Ordered bathroom faucets along with a bathtub for my home from this place and extremely happy with the product quality and appearance. The packaging was great and none of my products got damaged while shipping. Great service at such a low price!
Ordering was very easy and shipping was quick. Not super impressed with the freight company but I don't think that's a Kitchen & Bath Authority issue.
We have not installed our vanity yet but it seems very well made and is gorgeous!
No problems
Lots of items in stock. Speedy delivery.
Some confusion when it arrived because cargo company said they didn't have to wait while I opened the boxes and inspected the items.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Kitchen Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members