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Kitchen & Bath Authority Reviews Summary
Kitchen & Bath Authority has a rating of 4.1 stars from 1,926 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 2nd among Kitchen sites.
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These chairs are beautiful, but unfortunately one of the chairs arrived damaged and it was outside the return window. The handle on the back was broken and loose which is disappointing as this is the focal point of the chair. Also, the bottom lining was slashed open.
Everything went as smooth as silk from ordering two delivery. I had a rather large crate delivered with exposed cardboard surrounding my shower stall. No dings. No problems.
Thank you for the great feedback. We're so glad to hear everything went smoothly from ordering to delivery and that your shower stall arrived safe and sound—even in a large crate with exposed packaging.
We always strive to ensure our products are well protected in transit, and it's great to know your experience reflected that. We appreciate your support and look forward to assisting with your next project.
The product arrived on time and in good condition. However, it did not fit.
The return experience was not pleasant. I had to pay $40 to return and then the re-stocking fee on top of that.
Good experience. Product in stock when not in stock with other vendors
I have not received an order placed on 12/5/24 sales order # *******
Placed a phone call and spoke with some one over a week ago. Never heard back.
I ordered 2 of each item and have only received 1 of each item
They confirmed my order quickly and helped me order a faucet that wasn't going to take 6 months to get delivered! Would definitely use them again!
Received my order in a timely fashion. Was well packaged to prevent damage.
I have not installed the base yet but it looks and fills sturdy
Another website selling plumbing pieces. Nothing special. When I received this mail, I had to open it to determine who was KB authority
After placing the order, I received an email letting me know I needed to open the box and check to see that the order was not damaged before signing for the package. I waited to hear from the delivery company but nothing. The next day I was at work and came home to the package on my doorstep. No notification, no emails of delivery, nothing. Thank god everything was in tacked and did not need to send it back. Two days later I received a shipping notification but for someone else's order. Hope that persons order went well.
Purchased this hoping it would match my other faucet and it's perfect. The shipping was faster than I expected, and the customer service was great!
I found making an order on a telephone conversation a very easy process. The representative was friendly, helpful and professional.
From the time order was placed to delivery, I was blown away by the thorough communications! We have not yet uncrated the small refrig., but will be doing so in the next week. Truly exceptional, professional service, thank you!
The Kingston Brass double bowl kitchen sink I originally ordered had a delivery date that was several months in the future which was not going to work for my kitchen remodel. I called to cancel my order but the customer service rep showed me (I was online looking at the K+BA website) an almost identical sink by Bella Ultra which came with some cool accessories, was 16ga stainless, and was a bit less expensive. It arrived just fine and looks great in the box. My contractor isn't ready to install it yet!
I had a pleasant ordering experience with Kitchen & Bath Authority and got a great price, but with delivery not so much. I live in a condo complex and FedEx not only delivered the kitchen sink to the incorrect unit on a second floor, but to the incorrect building. I had to carry the box down 16 stairs and across the complex to my unit.
I placed my order and it arrived sooner than expected.
From the business
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we're very sorry to hear one of the chairs arrived damaged. That’s certainly not the experience we want for our customers, especially with such a beautiful item meant to be a focal point in your space.
Even if the order is outside the return window, we’d still like to see what we can do to help make this right. Please reach out to our customer service team with your order number and photos of the issue so we can review it further.
We truly appreciate your business and the opportunity to resolve this for you.