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KappaCrewReviews 78

2.9

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KappaCrew Reviews Summary

KappaCrew has a rating of 2.9 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KappaCrew most frequently mention tracking number and bathing suit. KappaCrew ranks 21st among Swimwear sites.

service
56
value
53
shipping
56
returns
34
quality
51

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New Jersey
1 review
0 helpful votes
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Never received order
October 26, 2023
Updated review

Ordered back in September 2021, it's now 2 years later. Never received the order. Avoid at all costs and don't spend a dime.

Date of experience: October 26, 2023

SCAM ALERT!
January 4, 2022
Previous review

This company is a SCAM! Ordered swimwear back in the beginning of September! It's now January! Every time I've reached out to customer service they would say the package is coming yet don't offer a tracking number and refuse to offer a refund! I wish I never purchased from this company!

Date of experience: January 4, 2022
Canada
1 review
0 helpful votes
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BRUTAL
July 27, 2022

I ordered 2 bathing suits... A year ago, JUNE 2021 and still haven't received them. I have contacted them several times and they kept telling me they were backed up due to covid and we're sending it "right away". It's now a year later, I have NO bathing suits and they are now ignoring me and will NOT give me my money back. Absolutely disgusting and appalled by the way they have done business. If you want to have your money stolen from you then this is the company to go with... Absolutely horrible. Don't ever buy from this $#*! place.

Date of experience: July 27, 2022
Colorado
1 review
0 helpful votes
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This is a SCAM
June 9, 2022

On February 12,2022 I got a DM *******@kappacrew. Sydneyy offering an ambassador discount. I know better... we all do. In my case, I get these weird messages that appeal to my ego and make my common sense nearly disappear. But after a quick search i see that its a scam or its probably a scam. This time, when i looked at the website, the main IG with 354K followers, the trustpilot score (!?), I was surprised to see that this looked like a legit company. With this encouragement, my ego was rapidly inflating and my common sense was all the way absent. These people want me to be a bikini ambassador? I'm 42, but am I catching this companies attention? Am i still a hot mom Well... the pride before the fall, as they say. The rep that had messaged me was extremely helpful, available for all of my questions, amd even after I placed my order she would answer my DMs immediately. So I spent nearly $25 for the shipping and for "ocean conservation" and I forgot about it. For a month. When I remembered I checked the tracking amd the order confirmation. There it was, but there was no movement. I *******@kappacrew. Sydneyy with my order number and a request for updates. She answered right away and directed me to the support email address. So I sent an email to them. Then another, and another and another. I continued to contact the representative, I DMd the *******@kappacrew account... I sent more emails. I will attach the screenshots of my endless inquiries to the IG account. And the thing is, she still responds! Even today, she responds with "they are working on it" and is sympathetic. February 11th was my birthday. I'm a poor single mom of three and I bought that bikini as a present to myself. I would normally never do that. I can't afford it and if I could I'd spend it on something for my kids. That's the worst part if this... it genuinely hurt my feelings, somehow. I want them to be stopped. It's not right and I'm not sure what else I or any of us can do to get thier ego demolishing website and socials shut down, but I figured I'd start here. I'll attach photos of my DMs and my email order confirmation.

+2
Date of experience: June 9, 2022
Canada
1 review
0 helpful votes
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Awful Company
June 7, 2022

They tricked me into buying a bathing suit, never sent it to me, lied to me and said it was on the way, and then never replied to my messages. Super "professional" company for sure

Date of experience: June 7, 2022
Florida
1 review
1 helpful vote
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Scam
May 16, 2022

This company takes your money and never sends out your order. It's a scam! Website shut down right after I ordered mine.

Date of experience: May 16, 2022
California
1 review
2 helpful votes
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SCAM! DO NOT BUY
May 5, 2022

After six months, I never received my bikinis. When I wrote to them, they said I was ineligible for a refund since the bikinis were already in transit. Another three months go by, and I still hadn't received them. I email again, and they cancel my order, but I never received a refund. I waited 60 days, and still no refund. When I emailed again, they said there was a problem refunding my account. It's a scam! Do not waste your time/money.

Date of experience: May 5, 2022
Canada
1 review
1 helpful vote
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Never received item
April 4, 2022

This company is a sham, ordered a bikini and fought for a year to get my money back as they never shipped my item, they don't respond to emails and they don't have a phone number to call. Do not order from this site its a big sham

Date of experience: April 4, 2022
North Carolina
1 review
2 helpful votes
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Never received merchandise!
February 7, 2022

Ordered a bikini on Oct 17,2021 and still have not received the merchandise. I have emailed them, DM'd them multiple times and no response! SCAM!

Date of experience: February 7, 2022
California
1 review
2 helpful votes
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SCAM
February 7, 2022

I got asked to be an ambassador and I accepted. I ordered a swimsuit from them and only had to pay for the shipping. However, this was in October of 2021 (it is now February 2022) and I never even got an email that it had been shipped. I contacted Kappa Crew and all they gave me was a 50% discount for my next purchase. I also cant be reimbursed by my credit card, since they don't do that for shipping fees. Do not order.

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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Love it
February 9, 2022

I'm an ambassador and always love the suits I receive. They fit well and the material is always good. Not cheap quality!

Date of experience: February 7, 2022
Philippines
1 review
1 helpful vote
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Best Bikini Line ever
January 17, 2022

It's an honor to be part of this beautiful community. The community that helps to save the ocean and spread love, kindness and positivity. I've been a KappaCrew amazing for a year now and i am truly grateful for the opportunity. I look forward to see more beautiful and amazing girls to be part of this growing community. Let's all work together and uplift each other.

Date of experience: January 16, 2022
Philippines
1 review
0 helpful votes
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I am a KappaCrew Ambassador for a year now and I really love this company. KappaCrew is my go t if we will talk about bikinis. I love all their collection, the design and the cloth! It's so comfortable that I can wear it all day. I super love it and I can't wait to fill my close more of KappaCrew Bikinis.

Date of experience: January 10, 2022
Philippines
1 review
0 helpful votes
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So much love for KappaCrew! It's one of my favorite brand. I love all their bikini collections plus the jewelries are amazing! I can't wait order more from this company and help to save our ocean by giving 5% of their profit to the Heart of Ocean! <3 Hghly recommended!

Date of experience: December 13, 2021
Philippines
1 review
0 helpful votes
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It is an honor to be part of this beautiful community. I've been a KappaCrew Ambassador for a year now and I can say that aside from their beautiful bikinis. I love how KappaCrew try to help sabe our ocean and our marine lives by giving 5% of their profit to the Heart of the Ocean. Their bikinis are just bonus and the Kappacrew is truly amazing.

Date of experience: December 12, 2021
Canada
1 review
1 helpful vote
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SCAM!
December 9, 2021

I and numerous other people have ordered from them only to never get the swimsuits.
I ordered as an ambassador, paid the shipping cost, and still haven't gotten the order. I've emailed back and forth with their "support team" and never even got a tracking number. Now I've asked about a refund and I'm pretty sure I'm being ghosted :(

Date of experience: December 9, 2021
California
1 review
1 helpful vote
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BIGGEST SCAMMERS EVER!
December 9, 2021

SCAMMERS I PURCHASED MY ITEM 5 MONTHS AGO AND NEVER RECEIVED ANYTHING. THEY HAVE FAKE REVIEWS ON THEIR REVIEW PLATFORMS. I CONTACT THEM ABOUT MY ORDER THEY DONT PROVIDE ANY TRACKING NUMBER AND THEY WONT GIVE YOU A REFUND. EVERYONE HAS SAID THE SAME THING ON INSTAGRAM. DO NOT PURCHASE THESE OVER PRICED SWIMSUITS BECAUSE THEY WILL JUST SCAM YOU!

Date of experience: December 9, 2021
Philippines
1 review
0 helpful votes
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Been part of the KappaCrew family or two years now and I am so lucky to be part of this beautiful community! <3 I can't wait to grow more in this beautiful journey! Their Bikini collections are amazing and I can wear them everyday! Highly recommended! <3

Date of experience: December 9, 2021
Philippines
1 review
0 helpful votes
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Love the Bikini
December 8, 2021

So much love for KappaCrew! I've been ordering from this company starting this year and they never disappoint! <3 I really love the bikini I got from them it fits perfectly. I love the print and the color. I can't wait to order again. Highly recommended!

Date of experience: December 8, 2021
Australia
1 review
1 helpful vote
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KappaCrew Swimmwear is $#*!!
November 29, 2021

I placed my order nearly 5 months ago, I still haven't recieved any tracking information or anything! As I live in another country, I do understand that it may take awhile for my order to get here. I have been more than generous, to give them enough time to ship and track my order. BUT NOPE. I have been eamiling them constantly and they still refuse to tell me my tracking information (I just want to know where it is), and they keep saying that my order has been shipped. But I still havent recieved anything yet! Not even an email! I even said like at this point I just want a refund cause its bull$#*!.
I am only writing this review so that you won't shop with them. Very poor service and I will defiantly will be not shopping here again!

Date of experience: November 29, 2021
Canada
1 review
2 helpful votes
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Scam
November 29, 2021

I purchased 2 bikinis, I never received my order, each time I message they say it has bent sent, it has been over 6 months and still nothing. So they take your money and don't give you your purchased products. Don't order from them.

Date of experience: November 29, 2021

From the business

At KappaCrew, we love adventure, and that’s why we design beautiful swimsuits and jewelry so you can take them on yours. But adventure isn’t our only focus, KappaCrew cares deeply about our oceans. We only have one planet, and we need to take care of it. And that’s why at KappaCrew we donate 5% of our profits to The Heart Of The Ocean, a non-profit organization that we created. We want to be sure that all of our donations are going directly to helping our oceans. Through ocean conservation, research, organizing beach cleanups, and educating others. Together and with you, KappaCrew will make a difference in the world. We want to inspire you to explore new beaches, visit new countries, and meet new friends all around the world!