website thubmnail of KappaCrew

KappaCrewReviews 78

2.9

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate KappaCrew?
grey star
grey star
grey star
grey star
grey star

KappaCrew Reviews Summary

KappaCrew has a rating of 2.9 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KappaCrew most frequently mention tracking number and bathing suit. KappaCrew ranks 21st among Swimwear sites.

service
56
value
53
shipping
56
returns
34
quality
51

We monitor reviews for authenticity

Philippines
1 review
2 helpful votes
Follow Grace M.
Unfollow Grace M.
Share Review
Report Review

The company reached out to me to model their swimwear. I ordered 2 sets of bikinis and they are an absolute My order came in less than a week. I'd recommend everyone to order from this company. I love their packaging, I felt like an influencer while I was opening it. Their support and brand managers are very helpful and they get back to you really fast. How amazing! Would love to order more soon.

Date of experience: July 16, 2021
Washington
1 review
2 helpful votes
Follow Noelia J.
Unfollow Noelia J.
Share Review
Report Review

I recently bought 3 bikinis from KappaCrew and I love them! The shipping was a bit longer than expected but definitely worth it! The bikinis come in a cardboard box wrapped all pretty with some super cute stickers (I put them on my locker and my laptop). My bikinis fit really well and the colours are so beautiful! Buying one for my friends birthday next month!

Date of experience: July 5, 2021
Texas
1 review
2 helpful votes
Follow A P.
Unfollow A P.
Share Review
Report Review

Never shipped
July 5, 2021

My package was never shipped I've been waiting over two months now and no one wants to reply this is a bad business they can't just return my money because this is ridiculous.

Date of experience: July 5, 2021
Philippines
1 review
3 helpful votes
Follow Ofelia A.
Unfollow Ofelia A.
Share Review
Report Review

I love the quality of their bikinis and their missions towards saving our marine life. They are so accommodating with all of my questions <3 i loved to recommend them to my friends!

Date of experience: June 30, 2021
Canada
1 review
4 helpful votes
Follow Morgan S.
Unfollow Morgan S.
Share Review
Report Review

Scam-
June 9, 2021

I received a code and ended up paying $25 for a bikini. It took 2 months to arrive. It wasn't worth even $1. The size was incorrect and wasn't even close to the photo or description. No one responded to my request to return/exchange/ or refund.

Date of experience: June 9, 2021
Sarah V. — KappaCrew Rep
over a year old

Hi Morgan, that doesn't sound right. Can you send us photos of the swimwear and your order number to support@kappacrew.com so we can investigate this issue?

Georgia
1 review
11 helpful votes
Follow Eimiee I.
Unfollow Eimiee I.
Share Review
Report Review

HORRIBLE. Never got my order. Nobody knows anything. Your "manager" or " ambassador" they just block you on social media and never have an answer. Don't buy from them. You are better of getting something descent at target. BTW they are overpriced and not good looking either. Don't waste your money.

Date of experience: May 28, 2021
Sarah V. — KappaCrew Rep
over a year old

Hi Eimiee, you said you never got your order, and then go on to say our swimsuits don't look good and are overpriced which is not true. The only reason someone will block you on Instagram is if you are starting to aggressively harass them. Instagram is not where our support team is, for all questions, complaints, or concerns, email support@kappacrew.com and they will help you. Please also send your order number, with your first and last name to verify you are who you say you are and your information.

Arizona
1 review
5 helpful votes
Follow Kylie D.
Unfollow Kylie D.
Share Review
Report Review

If i could give them a 0 i would. I ordered my swimsuit a month ago and still don't even have a tracking number. I've reached out on instagram and they told me to email support and my email got blocked to them. I tried responding to my initial order confirmation email and that got blocked too. They're claiming covid as a reason for this but i paid $25 for 7-14 business day shipping and it has been over a month since i placed my order. Don't waste your time!

Date of experience: May 5, 2021
Sarah V. — KappaCrew Rep
over a year old

Hi Kylie, our support team is not on Instagram, I don't think blocked email is the right term. That wouldn't happen if your email is your personal and not a spammy email address. It is most likely it wasn't sent to the right email address or you spelled it incorrectly. Can you double-check you sent it to support@kappacrew.com so they can help you out right away? Thanks!

New York
1 review
8 helpful votes
Follow taylor y.
Unfollow taylor y.
Share Review
Report Review

Along with many other individuals on this thread, I also was contacted with a coupon code through Instagram to purchase a suit. I chose one that I liked and applied the code and still had to pay for shipping which was $24.95. I then got a confirmation email of my order and my card was charged immediately. I then thought about it and came online and read reviews, well I then decided I wanted to cancel my order so I emailed them at *******@kappacrew.com which was the email at the bottom of my confirmation email and I received an email back saying that the email wasn't valid. I then tried to email *******@kappacrew.com (which they claim someone answers within 12 hours) well it's been 10 days and I can't cancel my order, talk to someone, and no suit. PLEASE do not fall for this scam! It looks real up front but DO NOT buy it!

Date of experience: April 26, 2021
Sarah V. — KappaCrew Rep
over a year old

No, KappaCrew is not a scam Taylor. Can you please double check you're sending emails to suppport@kappacrew.com, this is our support team email address. Any other email address will say undelivered. For the delay in your order. We are still organizing and processing a lot of orders that got caught up in a fulfillment problem that happened back in February at the beginning of this year. During this time until now, we've been making new fulfillment partners and organizing to send them our products to ensure fast delivery in the future to our customers around the world. Slow shipping is not what we want and once we have everything set up, we'll be offering express 2-day shipping, and the standard shipping will be up to 5-day shipping. We understand you are very angry, and if you would like to cancel and refund your order. Please send your order number, first, and last name to support@kappacrew.com and they will sort it out for you. These shipping delays do not reflect what KappaCrew is. We are a brand made to inspire people around the world, to love each other, be positive, and go on new adventures with friends to new and exciting places, meeting new people, and going outside of our comfort zones. All the people in our community are amazing and we'd like to thank everyone who believes in our brand and the patience they have shown while we solve a lot of the problems that come with big growth as a business. We are doing everything for all of you. - Team KappaCrew

Florida
1 review
3 helpful votes
Follow Alex R.
Unfollow Alex R.
Share Review
Report Review

I think it's really misconstruing that they put on their website that the swimsuits are expensive and nice and promise their shoppers that they will love their swimsuit, and when they receive it it is cheap, flimsy, and I'll-fitting. Not to mention that the shipping cost is inflated to account for the free promo codes, so you're really just making money off of the shipping. Just seems really shady to me. Customer service refused to refund me as well. Bad business all around

Date of experience: April 18, 2021
Philippines
1 review
2 helpful votes
Follow Long L.
Unfollow Long L.
Share Review
Report Review

KappaCrew Swimwear is the best
April 16, 2021

I love how KappaCrew brand mission that's why i purchased one of their products since they're helping save Ocean and it's marine life they always respond on time and i love how they assist me about the process for being an Ambassador. Though the shipping took like 2-3 weeks and i understand it due to pandemic but i got my Swimsuit and I'm so excited to wear it, it's so amazing being one of their Ambassador

Date of experience: April 16, 2021
Texas
1 review
4 helpful votes
Follow Crystalleen B.
Unfollow Crystalleen B.
Share Review
Report Review

I would like to say that I'm a supporter of small businesses that I gave KappaCrew a try. KappaCrew reached out to me on Instagram and asked me to be an ambassador. Looking at the website it expresses women from any background who enjoys themselves and has a feeling of belonging in a group. I thought the concept sounds wonderful. The recruiter continuously direct messaged me. The recruiter gave me a promo of $100 off any bathing suit, which all the bathing suit is about $100 and up. You'll have to pay for shipping of $25 and once I placed the order on February 10th and the order had a tracking. It did not ship for 2 months that I thought it was a scam. I sent an email to *******@kappacrew.com and it was not a real email. So, I just waited until it finally arrived in April. The bathing suit came in a plastic bag. As I am looking at the material, it looks alright. The inner lining on the top is cheap. The left strap has a marking and a tear. If I could return and get a refund I would, but since I cannot I'm here writing a review on the type of service I received and the quality of the item. The top has the poor stitching. The customer service and the quality of bathing suit is terrible and I will not be buying anything from this company anymore.

+1
Date of experience: April 11, 2021
Indonesia
1 review
2 helpful votes
Follow Sarah T.
Unfollow Sarah T.
Share Review
Report Review

Take a chill pill people..
March 14, 2021

I see a lot of people getting over dramatic here, my package was late to deliver, however, I talked with them and it's completely understandable, they're a relatively young brand and with that comes problems they need to solve with worldwide logistics to give us customers the best experiences. I trust them and believe in them, they also informed me they are working on the logistics problem and already have a USA warehouse in Texas for select products and are working on moving all their stock to that location to provide 2-5 day shipping. All in all, my package was delayed but once it arrived I was very happy with it and the team at KappaCrew! I'm excited to watch this business grow, perfecting their systems and I will be there to watch there success at every step along the way. Godspeed KappaCrew, love you guys!

Date of experience: March 12, 2021
Illinois
1 review
7 helpful votes
Follow Natalie W.
Unfollow Natalie W.
Share Review
Report Review

Scammed
February 28, 2021

Ordered swimsuit April 2020, it's now Feb 2021 it never came :( they took my money and sent me a fake tracking number and then never replied to any of my follow up emails

Date of experience: February 28, 2021
Sarah V. — KappaCrew Rep
over a year old

No, we did not scam you, Natalie, we are still organizing and processing a lot of orders that got caught up in a fulfillment problem. Regarding you claiming a fake tracking number, that would never happen, can you please email support@kappacrew.com with your order number, first, and last name to verify you placed an order and they will take a look for you. Shipping problems can be the most frustrating part of a customer journey, this is why we've been making new fulfillment partners and organizing to send them our products to ensure fast delivery in the future to our customers around the world. Slow shipping is not what we want and once we have everything set up, we'll be offering express 2-day shipping, and the standard shipping will be up to 5-day shipping.

Australia
1 review
19 helpful votes
Follow Huili T.
Unfollow Huili T.
Share Review
Report Review

KappaCrew scam
January 31, 2021

Got offered a bikinimodelling deal with Kappa Crew. They offered free bikini but only pay postage, which was more than the bikini itself. Then came offer for ambassador deal. Half price bikinies no postage and free set for a friend. Bought few. Paid all. Never got them nor tracking info or nothing. Weeks went pass, no info no emails. All the helpful personal messages on instagram ended to my payment. Scam. Do not fall for it.

Date of experience: January 31, 2021
California
1 review
17 helpful votes
Follow suzan A.
Unfollow suzan A.
Share Review
Report Review

DO NOT BUY FROM THEM
November 4, 2020

I was asked to be an ambassador, and was hesitant. Now I am super sad I had to pay for shipping. Took 3 months to arrive, came from CHINA not anywhere beachy like they make you think. The bracelets I got, wore them for not even a full day and they are discolored. Crap quality. Do not fall for this scam.

Date of experience: November 4, 2020
Illinois
1 review
12 helpful votes
Follow kira o.
Unfollow kira o.
Share Review
Report Review

I have been waiting over 2 months for my bikini, almost 3 months now. Their tracking is not accurate and customer support does not respond in 12 hours like their website says. Do not buy from here it feels like a scam website.

Date of experience: July 21, 2020
Canada
1 review
3 helpful votes
Follow Rachel O.
Unfollow Rachel O.
Share Review
Report Review

I love KappaCrew! Great brand that I enjoy wearing. Once my friends introduced me to them, and after I got my first purchase from them I've been in love!

Date of experience: June 12, 2018

From the business

At KappaCrew, we love adventure, and that’s why we design beautiful swimsuits and jewelry so you can take them on yours. But adventure isn’t our only focus, KappaCrew cares deeply about our oceans. We only have one planet, and we need to take care of it. And that’s why at KappaCrew we donate 5% of our profits to The Heart Of The Ocean, a non-profit organization that we created. We want to be sure that all of our donations are going directly to helping our oceans. Through ocean conservation, research, organizing beach cleanups, and educating others. Together and with you, KappaCrew will make a difference in the world. We want to inspire you to explore new beaches, visit new countries, and meet new friends all around the world!