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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Fast delivery, thanks**************890 fill characters
Delivery took longer than expected for metro sydney
Easy to use website. Products were ready for collection within a couple of hours.
Quick and easy process. Fast ordering and delivery
The sale, processing time and delivery time were all excellent.
I have only had great experiences with the bankstown store. Very helpful, professional, knowledgeable staff
Website is easy to navigate. Good communication. Reasonable price.
Convenient purchase. Although there was no option to replace the ear cups, they are leather so it would be long lasting until worn out.
Fast and easy to deal with, prices cheap as well. Would recommend and buy from again, thanks team.
Delivery was incredibly fast - within the same week. Just be sure to purchase travel protection when prompted because my box arrived pretty beat up. Luckily the item inside was fine and functions well :)
Laptop arrived fast and the one problem I did experience was dealt with really fast.
Was a bit slow to start shipping out but got here in one piece
Schedule on time, attractive price on sales, shopping web site easy to use
One of the major pc parts dealer in Australia with very competitive prices
Sometimes it's processor is low and it takes time to load an item
Very quick delivery and got exactly what I ordered 🙌
Items showed 2-3 days for dispatch on their website. What this actually means is 2-3 dispatch from their supplier, which could take any amount of time before they get it and then send to the customer.
Besides this, they shipped with Startrack - nothing more to say about that!
Seriously, I can get stuff from Europe quicker.
To top it off, I get an email from Sitejabber about my order and asks me to click on one of the options. As my item still hasn't arrived, the option I would have selected, isn't clickable. What a joke! Surely they would want to know that 12 days after placing my order, the item still hasn't been delivered so that they can quote:
"Your response above will provide JW Computers with valuable feedback regarding your order so that they can better assist you and other customers. "
First and last order from JW, methinks!
Super easy and efficient, straight forward and payment options are great
Quick order update and in store collection was helpful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members