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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Very helpful and amazing all round service. All my questions were answered quickly, and turnaround time from placing the order to having it to delivered was amazing.
Shipping was lightning quick (ordered one afternoon arrived before 8am the next day),
And I was impressed by how easy the process was. Also, the items were precisely as described for this ex-demo order.
Good customer service easy online ordering. Information was accurate.
In one work, i will say smooth. The site is clear and easy to use, delivery time was the show stealer for me.
Fast delivery, well packaged, item was exactly what I ordered
I always experience a very good Good Customer service with the team.
I was skeptical at first but saw that JW was an Australian company and felt more reassured about going ahead with the purchase.
Good transaction, knowledge staff and the store is in a good location which is very handy
Was having trouble getting the option to get the product shipped to even show up, had to go around another way to get that option.
Fast response time and helpful once I arrived to pickup the product, great customer service.
Always a good experience- will use again and recommend to others
Great transaction however no tracking number was provided.
Was ready to be picked up super fast
Got there pick it up happy as thank you
Easy experience to purchase and ship a GPU to my home.
No issues with the store or tracking of the order, received everything as advertised.
Jw computers had the items in stock and delivered promptly
Hassle free. Order processed quickly and shipped within a couple of days. Regularly updated at each process stage.
Excellent service. Fast shipping. Would highly recommend JW.
Good company to provide your technical needs. Second time I used their services and I like the ease of purchasing and the end to end communications throughout the purchase.
Great customer service and will definitely be going back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members