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JW ComputersReviews 1,882

4.8

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
237
value
14
shipping
1,693
quality
11
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Australia
1 review
0 helpful votes
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It was good and because you want me to write extra I'm now going to go into excruciating detail as to why I chose to purchase your personifiedly niche hardware by infiltrating your online emporium and all the while because I'm brainstorming my intriguing critique I'll avoid all unnecessary punctuation (to whit nearly all) to extenuate the untold joyousness of my discreet yet bona fide transaction that you may impart all the wisdom to further your computing boutique in a manner that bereft of all negligibility that to whom benefits was an utterly competent and wondrous possibly even breathtaking transaction that invariably terminated with me having received in profound measures the digital accoutrement I wished to have vended off of you that was imperative to the resilience and ongoing performance of my computative structure henceforth going forward.

Date of experience: August 30, 2024
Australia
1 review
0 helpful votes
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It seems like your bankstown store is run by children that don't like to answer the phone or talk on the phone. They hung up on me twice. And still didn't get an answer of where my package was I couldn't track it

Date of experience: August 29, 2024
Australia
1 review
0 helpful votes
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Great laptop
September 7, 2024

Great laptop. Good price. Great graphics card. With my son I expanded the ram and storage. With my daughter she is good as she doesn't do as many huge games like flight simulator

Date of experience: August 28, 2024
Australia
1 review
0 helpful votes
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Excellent service
September 6, 2024

Excellent service

I needed an emergency replacement computer and the team were able to expedite the order.
Could not be happier with my purchase experience.

Date of experience: August 27, 2024
Australia
1 review
0 helpful votes
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Too many emails, I received something like 10 emails and was automatically subscribed to the spam list. No chill.

Date of experience: August 27, 2024
Australia
1 review
0 helpful votes
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I had never heard of this place before but google searched for what I wanted and came up cheaper than anywhere else at the time. Delivered early, nothing but positives with this company.

Date of experience: August 27, 2024
Australia
1 review
0 helpful votes
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Price and service above average
September 5, 2024

Price and service above average. No further comment necessary.

Date of experience: August 26, 2024
Australia
1 review
0 helpful votes
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Very fast delivery, item was perfectly as described and as expected!

Date of experience: August 26, 2024
Australia
1 review
0 helpful votes
Follow keneth F.
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Refurbished laptop came in perfect condition and in only 3 days after purchase.

Date of experience: August 26, 2024
Australia
1 review
0 helpful votes
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Good delivery time and easy to use website. Just annoying that i have to write this review to say i received my items.

Date of experience: August 26, 2024
Australia
1 review
0 helpful votes
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Excellent, very helpful staff with quick response time to enquiries.

Date of experience: August 25, 2024
Australia
1 review
0 helpful votes
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Was an easy and good experience
September 4, 2024

Was an easy and good experience. Product arrived very fast.

Date of experience: August 25, 2024
Australia
1 review
0 helpful votes
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No fuss Transaction, with the right products at the right price

Date of experience: August 25, 2024
Australia
1 review
0 helpful votes
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Order was easy to place only snag was the processing took longer than expected.

Date of experience: August 25, 2024
Australia
1 review
0 helpful votes
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Great very happy with our experience, easy to order and arrived quickly, no issues.

Date of experience: August 24, 2024
Australia
1 review
0 helpful votes
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The website search function sometimes does not direct to the correct results. For instance, searching "Gigabyte curved" would give all curved monitors, ignoring the gigabyte part.

Delivery was good - it can always be faster. The thing that helped the most was that I recieved a phonecall from the delivery driver to confirm that I would be home. Given the pricepoint and desirability of the items JW Computers sells, this was a massively positive thing. The delivery driver then also gave an estimate of when he'd arrive, allowing me to be outside and ready for him. This is a great experience.

Date of experience: August 24, 2024
Australia
2 reviews
0 helpful votes
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Didn't get the further 15% discount but think I got a pretty good deal anyway.
Thanks. Sheena

Date of experience: August 22, 2024
Australia
1 review
0 helpful votes
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Took my order & had it transferred to the store of my choice where I picked it up with no problems.

Date of experience: August 22, 2024
Australia
1 review
0 helpful votes
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………………………………………………………………………………………………………………………………..

Date of experience: August 21, 2024
Australia
1 review
0 helpful votes
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Easy to browse website
August 31, 2024

Easy to browse website. Good range. Fast shipping. Happy customer.

Date of experience: August 21, 2024