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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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You've come highly recommended by Neighbourhood IT. I wasn't disappointed. The store wasn't hard to find but maybe the location is a little isolated for my liking.
Overall good experience.
Good as recommended by my friend and he has knowledge of IT peripherals
Reliable: On time, as described, clear communication all the way. Would recommend.
Seems like a good online facility.
The purchase went seamlessly.
Meanwhile, I received good information about the product, over the phone, from the staff at JW Computers, at Castle Hill.
Staff are accommodating, helping with queries and giving helpful insight in selecting the appropriate hardware
Very happy with JW computers for their great service and communication. The order was dispatched quickly.
Fantastic and will be ordering again soon. Items were shipped in good condition and arrived great.
Order not received yet. Poor service, poor time lag. Never again.
Easy to place an order online. Updated regularly on the order status. JW Computers did a good job making sure the orders arrive on time and safely.
The delivery took much longer than expected as in the products being packed and sent out.
Very friendly staff when I was enquiring about my pc. Also very helpful when I was purchasing it.
I couldn't have asked for more! What an incredible experience and I hope to be able to shop there again someday.
FANTASTIC in a word, no complaints at all. Polite efficient and they checked arrival of good. Could not have asked for better service
Great purchase so far………………………………………………………………………………..
Good and after service follow up professionally. So far it is working well.
My experience with JW Computers was excellent, thanks to their knowledgeable staff, competitive prices, and efficient service that made buying my custom PC smooth and satisfying.
Great. Really easy process and order was ready for pick up sooner than expected.
Everything was very easy and fast, the product is in perfect condition
Quick and easy, i ordered online with the pickup option and i was able to go grab my order without issues
I cannot leave a review yet. Just letting you know that I received the computer ordered
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members