On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very nice I like it
Recommend for everyone
Fast delivery
Good packaging
Everything was great
Thanks JW
Excellent service fast delivery good range reasonable prices
A very good shopping experience. Easy to order and delivery was quick!
The warehouse and supplier has made me feel disappointed as I was expecting like what JW Computer's delivery policy says that it takes about 1 - 3 days to process but took longer because it had to wait another 1 - 3 days to get the item from the supplier to your warehouse, which takes about 6 days in total and then dispatch the item which will take another 1 - 3 days from the courier to my place.
It's a shame that the items were good but how the process was delayed overall was not a good experience. Good thing Post Australia did a good job on delivering as soon as possible.
Fast delivery, product as described, great price... would recommend
Easy browsing
Website was very easy to navigate.
Great suggestion of relevant products while browsing
JW is much better than the chain stores, they are upfront about stock and delivery times, prepare orders very quickly, and the staff are always polite and courteous. The price difference is usually negligible and they have good loyalty deals too!
JW.com.au run an online store, easy to deal with and order. They've been around a while, so trust them as well.
Easy to order and delivery arrives on time which is all anyone wants.
I am very happy with the shopping experience.
I haven't used the product yet.
Quick and easy to use website
Communication after placing order was excellent.
Item arrived to rural region interstate promptly
Would use again
The order didn't get properly processed after purchase. I called up 5 days later to enquire and that was what was needed to get it completed and then sent for delivery. Otherwise worked well.
Actual sale and delivery was top notch. Four emails for multiple reviews on multiple sites later, not so much.
Quick customer service, good service. Easy to deal with. Thanks
The experience was as expected. The products came good and arrived on time also.
Quick delivery, highly recommend. Great value and items were as described.
Great to deal with, easy good communication from your company thoroughly happy with the product
Website was good, shopping cart easy. I have not yet installed as I am carefully getting everything ready. Not in a hurry.
The website was easy to navigate and the delivery was very quick. Thank you very much!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members