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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Should not charge customer surcharge if not paying by direct deposit.
Great service and great prices plus very fast delivery indeed...A+
Overly satisfied with the product, thankful the shops were open during Christmas time
Quick, easy, and a great price.
The sales staff are very friendly
The purchase was quick, easy and fun. Love the purchase experience
Easy ordering, item was in stock. That's about it!
I bought some stuff for da computa
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Super quick delivery very happy with the process and the price was very competitive
Too many required fields for this review and too many characters required the finish this field
Delivered promptly on time, am waiting for my IT guy to install them and fix my computers up.
Experience was fast and efficient, easy to search up products and check the quality via reviews and desc.
Could've been quicker if you had the parts already at the store.
It took a week to send the package. There was no communication during that time to let me know what was happening.
Courier failed to get a signature and dropped it on the doorstep I was home and didn't even wait for me to open the door
Very good experience but a bit annoying
With all these questions.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Nil issues with anything. Only wish the product was sent quicker then it was.
Please allow customers to write specific instructions when placing an order. I did not see a specific space to write specific instruction when I ordered.
The website was very clear and easy to follow. I had no issue getting to the product I wanted and everything was very streamlined. I even had an enquiry about the shipping method before making the purchase and one of the staff returned to me with an answer promptly (given that it was Black Friday sales and shops are very busy at this time). Very happy with the experience
I was told my order would be shipped in 3-4 days, but it took 10 days. I would prefer to be told that it would at least a week, and not be told what they think we want to hear. I rang up on day 10, to be told it wasn't in yet, only to receive notification very shortly after, that it was in. It was probably there when I rang, even earlier, but they hadn't bothered to check, or let me know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members