Justfly.com

We had booked a flight to Taiwan from Los Angeles since it was cheap to fly one way. The problem is justfly.com does NOT do there research before booking other flights from airline providers. For example, Xiamen airlines does not have a US customer service phone number to contact. Only China based. So the Number they provide for "customer service" is the US DOT line, not Xiamen air. Just fly goes on a scripted thing and doesn't listen to anything you say even if it is an email from the airline directly. NEVER USE JUSTFLY.COM.

I booked a flight through Hipmunk.com. I've used Hipmunk for years to search and book flights. This was the first time I experienced Hipmunk using Justfly.com to book the flights. Getting the flights to Justfly was fine. They sent an email confirmation with Confirmation #s for each flight and summary of times. All set. I go to the airline to check in for the flight and they have no record of the confirmation. I call Justfly customer service and the Customer Service rep could barely talk. She was horrible. She said I had to call the airline's customer service department. I called them again and they had no record of the flight. I was booked on a different airline on the return leg. I called that airline, too, and they had no record of my confirmation of the flight. I will never use Hipmunk and Justfly again to book flights.

BBB - issued a warning that it has 99% negative reviews.
https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/

They keep the travel credit instead of charging you a cancellation fee, then they quote you ridiculously high prices to re-use travel credit and ask for additional money, mostly because you do not have access to the travel credit and you have to go through a phone call with their support which takes an hour if you are lucky.

SCAMMERS! Don't do my mistake! This company is ABSOLUTE SCAM!

I wanted to book a flight Miami - Paris but this company sold me a ticket Miami-Madrid. I received a confirmation email from them for a initial flight Miami-Paris then I received an email from Airfrance confirming my flight Miami- Madrid next day!

They debited $1033 from my account for this ticket. I called them, they told me that it's not refundable and it's not possible to change it. The agent was very rude and told me "Buy another ticket if you want to go in Paris!" Awful customer service.

I opened a claim for a fraud, my bank is investingating. I will also report it to police. This scams have to stop cheat people and steal money. I have all the proofs and confirmation emails.

Booking Reference: 043-424-732.
Very disappointed with the service. Watch out for February bookings because search engine is moving to March and because the days are the same, the airlines are unwilling to accommodate changes and huge penalties are applied to request date modification.
I was doing a booking for Tue Feb 14,2017, but got a reservation for Tue Mar 14,2017 and went I got to the airport, though the airline was willing to help and they were still seats, I was told that only my agent could modify the trip and I had very little help over the phone from JustFly. The agents were mostly concern about penalties charges.

For every one. Please don't trust justfly webside
I booked a flight but they canceled my flight after charged my credit card.
Fri 16 Apr, 2021 - Sat 26 Jun, 2021
Reference Number: 191-397-492
Booking Status: Cancelled

I booked tickets a month before departure with fly.com. They changed my flight for the following day. I didn't know until I tried to check in. It said it was too early. I had received an e-mail stating that my flight was leaving tomorrow which had the right date on, but my itinerary was for the following day. I had to change my whole trip. Had to change my excursions that we were going on. Had to change my rental car. Had to change dates on other tickets that I had purchased for entertainment. I would say, never book through these guys.