JustFlowersReviews 5,811

I can't say I have ever had a worse experience. First the customer service is non-existent. If you tried to call you have to listen to the recording babble on then it finally asks to select your option. Once you select you option you get put on hold forever. Once it picks up you have to leave a message. There is no way to talk to a real person. To this day, I have not received a call back well after a week. I did however get an email basically telling me that it was my fault that things were not done. How? I ordered and I paid. What else was there? I was able to find the Florist that was delivering and tried to get some info on the delivery. How did I find out? The Florist actually called me because Just Flowers didn't include the address that the order was to be delivered to. So I gave then the address and THREE DAYS LATER the order was finally delivered! I had call the Florist only to find out that Just Flowers did NOT include most of the order and the Florist couldn't deliver because of that. In the mean time I have asked Just Flowers to refund my money. "Give us a chance to correct the problem." Why would I ever give them a chance to correct a problem? This was a Valentine's Day surprise for my spouse. Again I asked for a refund. The email response was "we are truly sorry your Valentine's Day order was not able to be delivered. We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding." I asked for a refund. This time the email was "we are writing to inform you that your order ******* to **** has been delivered. If you have any questions or comments, please do not hesitate to contact us by either replying to this email or by calling us at one of the phone numbers listed below." First off, there is only 1 number below. Second, I was sitting next to the person the delivery was for and she wasn't holding flowers or anything else. Again, I asked for a refund and didn't hold anything back using words I won't put here. I supposedly finally got a refund however, I am still waiting for it to show up back on my card. Oh, the order was finally delivered but it did NOT include the balloon or teddy bear I paid for.

Like many other reviewers here; I bought flowers for wife to be delivered on Valentines Day. The flowers were never delivered, and $120 was charged to my account. After 4 days of phones calls, emails, and filing a PayPal claim, Just Flowers finally called me. But guess what, they still refuse to give me a refund...

Oh, and if you do happen to get through to an actual employee, then good luck trying to understand what they are saying, because they barely speak English.