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JustFlowers Reviews Summary
JustFlowers has a rating of 3.5 stars from 5,811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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Ordering flowers is super easy. Past experience has been very positive. What's not to love?
I ordered flowers & chocolate to be delivered to a friend who was down and needed a little pick me up. I ordered them on Thursday 2/14/19 (Valentines Day) for same day delivery. I was understanding that it got delayed due to the holiday. They arrived to her on Saturday and with no chocolates after several calls and emails. I then asked to speak to a manager and after a 30min hold a person named Regi told me that I had to wait for them to do an investigation. Pardon my language, but investigation my $#*!. They did not wait to take my money so why do I have to wait for them to investigate something that has nothing to be with me. Long short of it, no candy, the worst customer service, and I think I deserve all of my money back for the inconvenience and the rude service of this manager.
Disappointed that the receiver did not know who they came from even though all fields were completed with order. In just speaking with the individual the mystery was solved. I was sent a picture with the thank you today and I feel the quality could be improved upon.
Good service and very nice arrangement
I have been a customer for several years, and I like the fact that this is a company that I can trust. They are the only flower shop I will ever use.
Happy with the beautiful flowers and timely delivery!
Order was not delivered as requested. The product I ordered was not available and a substitute was delivered. A second email/call came and the date of delivery was extended another day. I'm not real happy with the service
I called to place an order to be delivered to my sister in the Usa. Told it would be delivered before xmas but they could not get the product delivered before xmas, called me three times that they did not have product to make up order to send, in the end the pointsetta was replaced with another plant and delivered on Jan 3
Recipient tells me the bouquet was superb, however, I could not find anywhere to apply the SUNNY discount code.
Web site is clear and very easy to follow. Recepients of gifts I have sent have always been thrilled with quality of flowers/plants.
As always, it's been a pleasure doing business with you.
Great, as always!
I had to place a last minute flower delivery for my bosses wife for Valentines Day! I was assured, guaranteed that the roses would be delivered. I had to repeat every single bit of information (except my credit card info) multiple times for the customer service agent to get it "correct."
My boss comes home from his trip at 2am only to discover his wife DID NOT receive the flowers I had promised would delivered.
When I called for a refund and to complain I was faced with someone who can not speak English very well but also could not care less that the order was not delivered.
What is so infuriating is they clearly understood enough English to get the charge to my card zapped up quickly but failed everything else!
Do not use Just Flowers
Daniele L., we are here to help. Can you please provide your seven-digit order number?
I ordered flowers to be delivered to my wife's work for Valentines Day. They never showed up. I emailed 3 times inquiring and called 4 times. No response at all. They did not show on the 15th either. I called more and still no response. You have to leave a message. This morning on Saturday I received a message that was a man mumbling. All I could make out was the words "flower" and Saturday. My wife's work is closed on weekends. I called again. Got a human being who told me "sorry they will be there on Monday most likely". I asked to speak with a manager and I was on hold for over 30 minutes. When the manager finally got on she explained that the flowers might be there by Tuesday. I asked for a refund. She offered $15 for deliver $130 flowers almost a week after the holiday and simply explained that this kinda thing happens. As you can see from their reviews. This kinda happens all the time. Good luck everyone and stay away for this scam of a company. *******
Ryan Booth we are writing to inform you that your order 8771796 to Sherry Booth has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.
Shopping experience was fine, now to see about the quality and delivery of the item.
The flowers were very nice and my aunt really liked them, but I feel that it was a bit pricey... and then the delivery charge was too much. I needed to do it so I just did it... but in the future would shop around as I do feel as much as you charge for the flower the delivery charge was too much.
Thank you,
Pamela Piccone
The arrangement was very nice. I was a little disappointed with the colour of the carnations. Instead of Christmas red they were more of a maroon red.
I ordered flowers for my daughter for Valentines Day. They were not delivered on Valentines Day or the day after and you cannot contact them to find out why. I sent two e-mails and I actually spoke to someone but they had no explanation as to why they were not delivered. I would suggest that you use another service to have flowers delivered.
Margo L., we are here to help. Can you please provide your seven-digit order number?
Sucks. This the worst delivery service I have ever used. You can't get through to customer service. They give you the run around. You call and no one asnwers your call. They say enter you order number and then ignore it. After entering it three times you get disconnected. You try something else and it's the same thing. I tried on line. Even worse. They are utterly useless.
Edgar E., we are here to help. Can you please provide your seven-digit order number?
Despite promises to the contrary, Flowers were not delivered on Valentines Day!
Disaster!
No way to follow up
No understandable way to cancel
No understandable way to get a refund.
Horrible!
Avoid this Company!
Bradley F., we are here to help. Can you please provide your seven-digit order number?
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Monique Toney, we are extremely sorry that your experience with was was any less than excellent. We will have our customer service manager give you a call shortly so that we can come to a much more agreeable solution.