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JustFlowersReviews 5,811

3.5

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JustFlowers Reviews Summary

JustFlowers has a rating of 3.5 stars from 5,811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.

service
242
value
227
shipping
217
returns
172
quality
204
This company responds to reviews on average within 1 day

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112,101 reviews

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Texas
1 review
4 helpful votes
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They are Horrible! I ordered Mother's Day Flowers for my wife. The website said Same Day Delivery. I spent $114.18 for the Flowers and Delivery charges. At 7:38, I got an email saying that they could not deliver my flowers, that they would be delivered on the next day for delivery. So, my wife called and the S\Customer Service Rep said they would be delivered on Mother's Day. I got another email saying they were not going to be able to deliver her Mother's Day Flowers on Mother's Day. DON'T EVER USE THEM.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Karen M., we are her to help. Can you please provide your seven-digit order number?

Illinois
1 review
2 helpful votes
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Mother's Day flowers not delivered just an email saying rescheduled? Almost $25 on delivery and handling and u can't even deliver it on correct day! I want a full refund! I ordered Mother's Day flowered not day after flowers! I will be disputing the charges and writing bbb!

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Michelle Bosnyak we are writing to inform you that your order 9040321 to Jackie Campagna has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.

Sincerely,

JUSTFLOWERS.COM

800.716.7559

New Jersey
1 review
1 helpful vote
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Unreliable/Scam
May 10, 2020

I ordered flowers for Mother's Day the day before. The site indicated that they were able to deliver the flowers the following day. On Mother's Day, I had been waiting to for the flowers to arrive while calling and emailing the company a number of times with no response. I later received an email at 4:00pm indicating that they would not be able to fulfill the order on this day. Because of their late response and awful service, I was not able to send my mother flowers because I had anticipated for the company to deliver flowers and all stores were already sold out and closing. Please do not waste your time or money on this company as I am still trying to cancel my order and get my refund. This is the most unreliable company I have ever ordered from.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

M S., we are here to help. Can you please provide your seven-digit order number?

California
1 review
3 helpful votes
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Placed my order 5/9/20 online for delivery the same day. No delivery received no call back and no email responses. No representative available to assist not a good way of making an impression on a first time customer.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Shannon G., we are here to help. Can you please provide your seven-digit order number?

Canada
1 review
3 helpful votes
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Horrible
May 10, 2020

This company should be shut down nobody answers their phones and it sounds like one big scam. DO NOT USE THESE GUYS.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Ken H., we are here to help. Can you please provide your seven-digit order number?

North Carolina
1 review
3 helpful votes
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I order Flowers on Thusday for my mom birthday and Mother's day. Ask for then to be delivered on Saturday. No delivery no one answers the phone, no confirmation email. Spent over $100 and this is unacceptable. They have all my information and I'm now going to have cancel my bank account and open a new one.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Troyus Minter we are writing to inform you that your order 9007775 to Brenda Minter has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.

Sincerely,

JUSTFLOWERS.COM

800.716.7559

Nevada
1 review
2 helpful votes
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They didn't deliver the flowers I ordered! Don't order on this website! Don't waste ur money and time. They don't deliver your order on the exact date and you won't be able to talk to someone. This mother $#*!ers will only take ur money! Worst service ever!

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Samantha M., we are here to help. Can you please provide your seven-digit order number?

Colorado
1 review
3 helpful votes
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Not Delivered!
May 10, 2020

I ordered flowers in April, 2020 for Mother's Day. Received an email on May 8 day of delivery saying they would not be delivered and a credit for my Valentine's Day order would be credited. Seeing all the complaints for Mother's Day makes me wonder who is running the ship at Just Flowers. I appreciate you putting me in an awkward position with my step mother. I would like the flowers to still be delivered to her with an apology from Just Flowers stating your error, but I have not heard from you.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Pamela K., we are here to help. Can you please provide your seven-digit order number?

Wisconsin
1 review
3 helpful votes
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Bad experience
May 10, 2020

I ordered flowers for Mother's Day and they said they would be delivered on Saturday May 9,2020 and wasn't I called several times and got no response from them. My mother didn't get her flowers that I spent 92 dollars on. I will just have to make more time to see her next Mother's Day. I would hope that most people don't get screwed but I did

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Matthew S., we are here to help. Can you please provide your seven-digit order number?

Canada
1 review
2 helpful votes
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I want my order canceled and a full refund i am very disappointed ordered same day delivery and it's styll not here my wtf is going on order gift for my mom ruined the whole day I need my money back ASAP! If I f set t my money back I Will happily take this down never been more disappointed

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Grace T., we are here to help. Can you please provide your seven-digit order number?

New York
1 review
5 helpful votes
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VERY DISAPPOINTED
May 10, 2020

I placed 2 orders for mothers day, 9ne to be delivered on May 9th and another on May 10, today is May 10, I don't re I've the May 9th delivery. And who knows if ill receive the May 10 delivery. The purpose of me to make 2 orders because I had plans to surprise my mother on 2 consecutive days, and now it's all ruined. I paid for both orders and never received the first one and don't know what will happen today. I called a million times and used all extensions, no one answers at all.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Ahmed Nasser, your order of tulips was already delivered yesterday at 526PM. Your order other has been rescheduled for delivery on Monday. We apologize for this delay.

Germany
1 review
1 helpful vote
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I went to a few online flower places and nothing could be delivered yesterday. So I found found just flowers. Checked out the page and was excited for same day delivery. I order my flowers on 5/9 around 1:30 pm est time. You think they would give you a tracking number, but there subpar website and email gives you nothing. Nothing was delivered got the email saying next available day. My wife is a healthcare worker has been working her butt off and today 5/10 is here birthday and also Mother's Day. If this order isn't going to be delivered today I want my money back. I think they lie about delivery to get you to order. I want my money back if there is no chance of delivery today. My order #*******. There is enough complaints to report to federal trade commission for poor business practices. Be honest on your site about expected delivery's. Look at the well known 1800 flowers or other sites they have much better reviews and honest about there deliveries. VERY UNSATISFIED

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Stephen Girardi we are writing to inform you that your order 9036818 to Stephen Girardi has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.

Sincerely,

JUSTFLOWERS.COM

800.716.7559

Laurance B.
0 reviews
0 helpful votes
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Great service I messed up the Zip code which put the delivery in CA not Oklahoma but they figured out the mistake... no Tulsa in CA and my wife ended up with the flowers in fine fashion.

Date of experience: May 10, 2020
Florida
1 review
1 helpful vote
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Not only did you get my money you did not deliver the flowers. My order was promise to be at my mother's house on 5/9/20 by 8pm. The bad thing about the whole thing is you did not have the respect of the contact me and tell me why! I left messages and call over 20 times no response. I would like a full refund and will NEVER use your company again, buyers beware justflowers is a RIP OFF, heartless, cowardly company! If i was near your head office I would drop by and tell you this in person but you would not care if you would disappoint Mother's on Mother's Day, you do not have a conscience anyway. Shame on you and I want my money back! Order #*******

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.

We thank you for your patience in this matter.

JUSTFLOWERS.COM

800.290.5919
service@justflowers.com

California
2 reviews
4 helpful votes
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They got my money but, no flowers, no response to phone calls, emails or online inquiry. Terrible company. Read the BBB reviews, Terrible customer ratings.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Nick B., we are here to help. Can you please provide your seven-digit order number?

California
1 review
23 helpful votes
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Terrible
May 9, 2020

I would give them less the one star! They ruined Mother's Day! After calling twice and them telling me don't worry we deliver up till 9pm? Then I get a text "sorry we're not delivering it will have to be on our next available day? How am I supposed to go get them somewhere else? Absolutely ruined her day, worst florist ever! Watch out they will screw your holiday or event up too!

Date of experience: May 9, 2020
CustomerService -. — JustFlowers Rep
over a year old

James W., we are here to help. Can you please provide your seven-digit order number?

Helene M.
0 reviews
0 helpful votes
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I've always had a great experience with JustFlowers. Keep up the good work.

Date of experience: May 9, 2020
New Jersey
1 review
1 helpful vote
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Trash company. Scam they steel your money. Scam artist and rude no customer service rep or service it all hangs up. Will continue to post until they are no longer in service. They suck

Date of experience: May 9, 2020
CustomerService -. — JustFlowers Rep
over a year old

Brandy M., we are here to help. Can you please provide your seven-digit order number?

Ev N.
0 reviews
0 helpful votes
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So many choices & a $10.00 savings on my order too. Thanks Just Flowers

Date of experience: May 9, 2020
Maryland
1 review
22 helpful votes
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Unsafe
May 9, 2020

I placed a order on the website provided by the company. Which was supposed to be for a Mothers Day gift. The company's website took my personal information, the receiver personal info, as well as my credit card info. & informed me my order was complete. I did not receive a conformation email or anything else. Nor was what i purchased delivered. So all the information that was given on my end, with me is left in the dark. And, being able to speak with someone about this problem is impossible.

Date of experience: May 9, 2020
CustomerService -. — JustFlowers Rep
over a year old

Damian L., we are here to help. Can you please provide your seven-digit order number?

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


justflowers.com
West Hollywood, CA, United States