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JustFlowersReviews 5,811

3.5

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JustFlowers Reviews Summary

JustFlowers has a rating of 3.5 stars from 5,811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.

service
242
value
227
shipping
217
returns
172
quality
204
This company responds to reviews on average within 1 day

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Lebanon
1 review
1 helpful vote
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I have sent a request on a Friday for Sunday delivery and still no flowers. I am reading all the reviews and your service is terrible if you don't send me my flowers to my mother in law I will sue you! You charged my card and sent a confirmation email and I have left tons of messages! Are you legitimate or still people's money I better get a full refund if you don't deliver today! My order number is *******!

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

Illinois
1 review
0 helpful votes
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No chocolates!
May 11, 2020

I had put in an order for flowers to be delivered on Mother's Day, on Sunday. I also clicked on the add on box of chocolates. I was charged $139.22. On the Saturday before Mother's Day, flowers were delivered, but no candy. I assumed one of my sons had ordered the flowers, and did not question the delivery person. Sunday arrived. No flowers or chocolates. I have repeatedly tried to contact JustFlowers. No response. I have left Email and phone number. Can not contact a live person. Would I recommend this service or purchase again? Absolutely not! I will readjust my review if JustFlowers adjusts my order.

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

Washington
1 review
2 helpful votes
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I placed an order for mothers day flowers to be delivered and they still have not been delivered! I tried calling last night to find out why the flowers were not delivered and could not get through. I have been on hold this morning for almost an hour. I never received an email confirmation but i screen shot the confirmation number. Money was immediately taken out of my account.

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

Illinois
1 review
2 helpful votes
Follow Tay T.
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I placed 2 ORDERS with JustFlowers and did not receive EITHER of them nor did anyone answer my calls. Please refund me my money back!

Thank you!

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

New York
1 review
1 helpful vote
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Total Scam
May 11, 2020

I ordered my Mother flowers on the 6th for delivery on Mother's day.My credit card was charged, but no flowers were delivered. I never recieved a confirmation email for my order and without an order number I can't get any help. This company is terrible. Customer service is terrible. Don't waste yor time or money.

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

New York
1 review
1 helpful vote
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Here is the response I got the evening AFTER they were supposed to be delivered. Money was charged to my account. Can't get through to a live person and the phone hangs up. These people are scammers from outside the US. FRAUD

Date of experience: May 11, 2020

Absolutely awful. Order never showed up.
May 10, 2020
Previous review

I ordered on Thurs and never got a confirmation but my bank account was charged. Never got through to Customer Service in two days. Still can't get through. Ruined Mother's Day! Sad!

Date of experience: May 10, 2020
Maryland
1 review
5 helpful votes
Follow E D.
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Appaling Service!
May 11, 2020

Just Flowers,

Your customer service is appalling! You have no problem taking your money, but when it comes down to

Answering real questions there is nowhere to go!

There is no response on your phone #. There is no way to check if your order was delivered.

We ordered flower's on Saturday early to be delivered on Saturday.

Nowhere on your site does it say that it could not be accomplished. Instead they just steal your

Money and accomplish nothing. We had four different orders placed in

Four different locations and not one was delivered either on Saturday or Sunday.

When you order flowers for Mothers Day, the idea is to get them for Mothers Day.

I could have used anyone else, and in the future I will!

#"S *******, *******,*******,*******

Ed

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

9031282 - delivered on May 12th
9031523 - cancelled and refunded on May 12th
9032344 - delivered on May 11th
9033893 -delivered on May 11th

California
1 review
2 helpful votes
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FLOWERS NEVER DELIVERED FOR MOTHERS DAY. CUSTOMER SERVICE HOLD TIME IS 1 HOUR-AND YOU CAN BARELY UNDERSTAND WHAT THEY ARE SAYING. STAY AWAY FROM THIS JOKE LYING POS COMPANY

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

New York
1 review
3 helpful votes
Follow Benjamin L.
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At least some people received flowers - dead or not. My mother received absolutely nothing for Mother's Day. Why do you steal money from customers knowing that you will not fulfil your part of the bargain. AVOID, AVOID, AVOID. I which I could leave negative stars!

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

Florida
1 review
1 helpful vote
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I received the flowers for Mother's Day! They arrived wilted & dead. The leaves were falling off. Wasn't a happy Mother's Day receiving dead ugly flowers. I'm sure my daughter paid a lot for dead flowers I tried to contact the company! They won't answer they say go online to contact them. No one will listen! Beware of this company

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

District of Columbia
1 review
1 helpful vote
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Not Delivered
May 11, 2020

My mother's day flowers I ordered were not delivered. I have called several times. I have emailed my number. I have left my phone number with my order number and I receive nothing. If you are unable to deliver flowers why do you take money. I could have found a different florist that would have delivered my flowers. HELLO-why no response from you. Quick to take my money and nothing!

Date of experience: May 11, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

California
1 review
2 helpful votes
Follow Annette C.
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I so regret using this company for my mom's Mother's Day flowers. She never received them and I feel terrible. Never again!

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

New Jersey
1 review
1 helpful vote
Follow Dennis H.
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Ordered flowers for Mother's Day scheduled for a Saturday delivery (day before Mother's Day) so not a problem right? I get an email on the day they were to be delivered stating they would delivery the next day so now it is Mother's Day and I get another email stating they are not able to delivery today but will delivery as soon as possible and offered me a $7 discount if I didn't cancel my order which equates to 5% discount which doesn't make up for my mother who is in lock down at a nursing home not sure she will make it to next Mother's Day so wanted to make it special. Go local and stay away from this place unless you aNt to be disappointed.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

South Carolina
2 reviews
2 helpful votes
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I checked numerous sites for Mother's Day delivery for my 84 yr. Old Mother. Found flowers for $40. To $54. Of what I was looking for but could not be delivered for 1 or 2 days after Mother's Day. Just flowers claimed to be able to deliver on Mother's Day for $100. It was worth it to me to surprise her ON Mother's Day... NO FLOWERS - Disappointed buyer and Mother. Can't make up for Mother's Day, especially during this pandemic! Don't make claims you can not live up to (and then tell me I will be reimbursed within 4 days., why was I ever charged to begin with). Skip this site and move on.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hello, we are here to help. Can you please provide your seven-digit order number?

Diana B.
0 reviews
0 helpful votes
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I will always use your site to order all of my flowers for all occasions

Date of experience: May 10, 2020
New Jersey
1 review
17 helpful votes
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No Delivery
May 10, 2020

I ordered flowers for 2 people on Friday before Mother's day, one of those people are my mother. Nothing was delivered to neither, no email or any kind of notification letting me know they cant deliver. I have tried calling cant get through, I tried going online to inquire about order nothing. I want a total refund. I am notifying the BBB and attorney general office

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Hi Tammy, what is your order number?

Massachusetts
1 review
1 helpful vote
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Horrible stay away
May 10, 2020

My order was scheduled to be delivered Saturday May 9th. After it didn't arrive Saturday and calling no joke 15 times to speak with a representative, I was assured that the order would be there on Sunday May 10th. I just asked if there was a chance it wouldn't be delivered to let me know and I could try to make other last minute arrangements. I was Told without a doubt both orders would be there. And sure enough on Sunday night at 9pm nothing was delivered. How can you take people's money by advertising a service that you cannot deliver on.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

John N., we are here to help. Can you please provide your seven-digit order number?

Michigan
1 review
2 helpful votes
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Same as all the other reviews. I was charged extra for a Mother's Day delivery that did not happen. If you can't accommodate a customer don't take their money and you won't get all the bad reviews. I would give them less than one star if I could

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Randy H., we are here to help. Can you please provide your seven-digit order number?

Georgia
1 review
2 helpful votes
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Ordered flowers to be delivered Mother's Day and was sent a email late in the evening on Mother's Day that they would be delivered on another day. Didn't even say what day that would be. I would have ordered from a different company that would have delivered on Mother's Day if I knew that. Why take orders for a special day like that when you can't deliver that day. They still want full price even though they won't be there on Mother's Day. Thanks for ruining my moms surprise gift on Mother's Day. I emailed them back and got no response. Order from someone else if you want it on a special day.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

David T., we are her to help. Can you please provide your seven-digit order number?

Tennessee
1 review
1 helpful vote
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Flowers were ordered in advance for Mother's Day - to be delivered on a Saturday. We waited all day and they didn't arrive. I tried calling twice but their frustrating voice recording would never send me to a live person. I left two voice mails, and also sent an email. Later that night, the sent an email saying they were sorry but the flowers would not be arriving, but would arrive the next day. WOW - Mother's Day no show. We wanted to cry. So, today is Sunday and still now flowers, with the same email arriving again. THESE PEOPLE ARE FRAUDS WHO DO NOT DO WHAT THEY SAY - AND PROVIDE NO LIVE PEOPLE TO HELP. STAY AWAY, OR YOU WILL CRY TOO. So sad when business toy around with the emotions of a mother on her special day.

Date of experience: May 10, 2020
CustomerService -. — JustFlowers Rep
over a year old

Steven m., we are here to help. Can you please provide your seven-digit order number?

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


justflowers.com
West Hollywood, CA, United States