Overview
JustFab has a rating of 3.4 stars from 10,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
Easy shopping and fast delivery. Totally satisfied with my experiences
Everything I have ordered so far has stood up to my expectations.
Hello Diane,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Everything as expected.! Major quality! Love it always recommended
Hello Mireya,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Haven't wore them yet, waiting on the outfit I ordered.
Hello Billy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Great customer service fast shipment shoes true to size
Hello Crystal,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I like the short time frame in which it takes to receive your item.
Hi Kim,
Thank you for your wonderful feedback! We're very glad that hear that you received your package on time. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
He was very friendly and helpful while processing my return label.
Hello Lori,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Terrible customer service.no refund and my order was "lost".
Hello Jeniece,
Your feedback regarding your order is important! We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Zeth
Horrible and customer service really acted like they didn't care about my dissatisfaction
Hi Niki,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
No problems with my order everything I ordered was just fine
Hello Francine,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
Great shoes on sale and I grabbed a ton just waiting for the perfect time to wear them!
Hi Jennifer,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Tired of not having stock to exchange items when purchased, will be closing my account
Hello Rhea,
Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just Fab is where I buy almost all of my shoes & they never disappoint me.
Hello Michelle,
Thank you for the positive feedback! We are happy to know that you love your purchase! Hope to hear more from you in the future!
Best,
Allison
Always arrives within 2-3 days even if I'm located in Canada
Hello Martine,
Thank you for the nice words that you said about our products and delivery. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love my justfab shoe purchases. Beautiful heeled sandals at a great price
Hello Lori,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
These heels were beautiful but unfortunately the sizing ran bigger than expected
Hello Ciara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the shoes, pricing, & shipping from this company. Would recommend.
Hello Annie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Easy to use website with great prices. Love the boots. They are really cute!
Hello Tanya,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoes I bought were beautiful. They run a bit small. But are good qualities.
Hello Charmaine,
We appreciate the feedback you shared regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
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- El Segundo, CA
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dami,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz