JustFabReviews 10,358

I gave my sister permission to use my card number the first time she ever ordered, to order a purse, and it was cancelled. I told her it was probably due to the fact that I had just used it on there prior and for her to use her card. She signed back on, into her account to take advantage of the $10 offer, and used her card number and it was still cancelled. Shes a grown woman!?! Are they cancelling orders because we live in the same house?!? Seriously... come on people... the bank has to have your ssn for you to have a card with your name on it!

I was one of the millions of people thiat fell for this website's amazing promotions and made a couple purchases. Little did I know I was going to be charged $40 monthly for the subscription. I called to cancel my membership and to get a refund. Lady was super nice and told me I would be getting my refund without a problem. Checked my account 2 days after and it was in there. I thought everything was settled. Come a couple days after, I checked my account again and realized they had taken the $39.95 back THE SAME DAY THEY DEPOSITED. I don't understand why. Did they think I wasn't going to notice and just keep on letting them take my money? After that I've called at least 10 times and nobody is trying to help me and just keep on telling me the money was deposited in my account already. It was but you took it back the same day?! I NEED MY MONEY BACK

I have been a customer of Just Fab for the last 2 years. Yes, there is a monthly membership fee for the VIP service. I set a reminder every first of the month to either shop or cancel. If you pay attention to the details and are organized its fine. Easy exchanges and returns, and love the PS Just Fab options. Sometimes the fabrics aren't the best and sizes are a bit off. But I love it for summer clothes and its really unique pieces. I always get compliments on my outfits, can't wait for latest order to be delivered!

THEY ARE A SCAM. Do not, I REPEAT, do not $#*!ing sign up for this site. First of all, I didn't even know they were going to charge me 40 dollars on the 5th last month. Thank God I had enough money in my account, I called the next day to cancel my membership. There customer service is bull$#*!. I was on hold for the longest time, then they picked up the phone and this lady read off about 10 $#*!ing pages it seemed of other offers from trying to get me to cancel my membership. At the end of it all, I told her I still wanted to cancel it. They couldn't refund the money so I asked if the 40 dollars they charged me would stay in my account. The lady said yes, that I'd still have money to spend in my accounts and then she went ahead and cancelled my account. After that I checked the next day, and I have 0 dollars on my just fab account. So, they basically just stole money from me. THEY $#*!ING STOLE MY MONEY. THEY WILL STEAL YOUR MONEY AND THEY WILL SCAM YOU. WHERES THE $#*!ING NEGATIVE STARS?! So unless you wanna go through all that and have your money stolen stay away from this god forbidden $#*!ing site.

I just cancelled my VIP membership I had for over a year. I called the company when I moved to change my address. The next month they sent my order to my new address. This month they sent it to my old address. I contacted them through Facebook and by phone. They just said sorry for your troubles and check the website to make sure your address is okay. The new address is clearly marked as the default So disappointing that they wouldn't say we will refund you or give you credit after being a customer for close to two years.

So. You guys. After you sign up and out in all your info and blah blah blah. There is this video that says in the video! Close to the end of the video. I know the video because my boyfriend made me listen to the whole video! It says on the 1st of every month. You have to log in to your account and press skip for all the offers. Canceling of the offers goes from the first of the month to the 5th of the month. This is how your card doesnt get charged. I will admit after seeing all yalls reviews I got scared as $#*!. I have a bad memory and there is only a slight chance I will remember that I have to go in to the website and unlike offers. Well thats it. Oh and I called customer service. If you are cut and dry like my boyfriend then they dont ask u questions they say ok and hang up. I asked for a confirmation that my account is canceled and they said I would get one in 24 to 48 hours and reconfirmed that I would not get charged again.

After a deceptive scam that charged me a monthly fee for over a year, I demanded a refund that I was finally promised back in July. It is now mid-November, and I have been calling every few days for two weeks to follow up on a check that was supposed to arrive by October 7th. Each call I am told there is no information back from accounting about my request, who they can only contact by email, and then told I will receive a call from accounting within 24-48 hours, which they never call. So I call back and keeping getting told there are still no answers. The money I was told would be refunded was removed from my store account when promised the refund in July, so without the refund check, JustFab has STOLEN this money from me. I will not quit until I am given the refund I am owed! WORST COMPANY EVER!

I've recently moved from overseas back to the states and I made a purchase and changed the address to my new address. Well when I received the tracking information it had my overseas address on it instead. I called Fedex who stated only the shipper of the merchandise can change the address. I proceeded to call Justfab customer service (Chris) who refused to actively listen to what I was saying. He said that he could not help, but, that I could tell Fedex that Justfab gave me permission to change the address. I notified him that he clearly wasn't comprehending what I was saying because Fedex said ONLY the shipper could change the address. I plan to continue to reroute my merchandise and if that fails I will pursue a full refund.

I ordered a pair of boots off their site using the VIP membership. I cancelled my membership after buying the boots and a couple weeks later my bank card was charged $39.95 from JustFab. So I called and sure enough I was charged for a VIP membership after cancelling, I was promised that my money would be refunded in 2-5 days which I was but after they gave me my money back they took the $39.95 back out and I get an email saying I have a credit of $39.95 in my JustFab account. I never got my money back and the credit that went into my JustFab account was useless due to the fact I cancelled my account. So these $#*!s stole almost $40 from me.

So i started a membership with just fab and ordered a pair of boots and when tyhey came in the mail they didn't fit my WIDE CALF. Then i ordered a second pair that i explicitly marked as wide calf and i got them to day and i couldnt zip them up my calf surprise and to think i was so excited to get them and they wernt even the first ones i wanted cause the dont re-manufacturer certain styles even if you specifically request them. So the second pair i settled for and now i cant even fit them then i called in and spoke to a rep and got at return label and a refund and im only getting 26 dollars back for a 39.95 pair of boots not including shipping fee so i canceled my membership and i cant even begin to tell you how mad and frustrated i am. a complete waste of money and time. Why not just give me the boots i wanted in the asctuall size i ordered we arn't all stick figure people that can fit your tiny boots. Fust fab is a rip off and i will not ever shop there and all my freinds i told about it i will be warning.

I received my boots and I was excited because they were cute. I tried one of them on and it fits so I thought good to go. NOT. I had worn the boots twice and found that the one boot was already falling apart. I looked on the website to contact customer service but couldn't find where to let them know. Then a while after that I got an email that said that my credit was there and I thought what credit?! So I look on my visa statement and they have charged me the $39.95 USD which works out to be $55.00 CDN so I called and said oh no you are not charging me when I didn't authorize it. I told the person on the phone that the quality sucked and he said that if I continued to be a VIP member then I could return them but if by being a VIP member and forgetting to skip that month they will charge me another $39.95 so I said forget it, I don't plan on ever shopping there again!

I'm usually not the one to write reviews on anything, but I am severely mad when I get on my account to see there has been $39 taken out of my account when I thought I was just buying $14 boots, not signing up for a monthly charge to my account! I have been on hold with this company for over 20 minutes and still not have been helped. I am furious, and encourage NO ONE to purchase from this website. It is misleading and ends up just being an absolute nightmare.

I signed up for Just Fab after finding a cute pair of boots on their site. I joined the VIP membership in order to get the discount. I finally received the boots that were incredibly small and uncomfortable. After that I couldn't find a single pair that I liked but I continued to skip the month. On three different occasions I tried to cancel my membership for fear of being charged but each time I had to wait over half an hour before abandoning the task all together. I just forgot to skip the month and was charged $40 that I can't afford. I would like to cancel my account but no one will fix this issue. I will not recommend to anyone.

Worst place ever! And customer service sucks. A year ago I ordered a pair of boots waited 3 weeks never got an email or boots when I called them they told me they were sold out of what I wanted so they gave me my money back. This year I tried again to order boots I get an email I should get my boots the next day then the next morning I get another email that there was a delay that I would not get them today the 11/7/17. So I got with customer service told them about the emails and said I would not get the boots until 11/14/17 almost 11 days after I placed the order. Before she had given me the date she told me they were not even shipped out that she had completed a new order to be shipped. I was mad already because its BS what they are doing so I told her to cancel order and reimburse me my money. Guess what she said? She said that since the order was being shipped out already she could not cancel the order. I called her out a few times on the lie but she kept telling me I could not cancel. That after I received the order I could ship it back and get my money back. Best believe I will send the order back...

I ordered 3 pairs of boots- excited that I found a place that finally sold cute wide calf boots. I WAS WRONG. They come in the mail last night, and one pair I couldn't even zip! The other 2 pairs were the same but different colors, and they were so tight, I couldn't even pull them up all the way! I'm not a big girl, I'm 5' and 140 pounds... My calves I would define as pretty standard. So if those are considered wide calf... I would really love to know how big a "normal" person's calves are... I will now be canceling my account- since the company seems to not be very accurate on sizing.