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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered some shoes because they were free and they never showed up I was supposed to bring them with me when I came to California and they weren't there so please if you give somebody something free please delivery room because they were for my daughter for her birthday and her birthday was June 16th thank you and I called you guys but you never responded back
I received a blazer jacket that doesnt fit right. It's big in certain areas and too small on others.
Hello Maisa,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The products were great, selection was fairly good and sizes were true n must attend and seem of good quality. Shipping was decent for time as well. The biggest draw back was that they used to remind you that you had to select an item or pass the first of every month or they would charge you a monthly fee. They quit doing that, must be to obtain more money, and then will not allow you to use that money on sale items, or on there past order imparticular. Very frustrating. Money is money. Will most likely be dropping them for to this fact.
Hello Tatiana,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I do not enjoy not being able to buy what I want without "shopping a certain style". If I see something I want I should be able to send it to cart without shopping a certain style.
Hello Vonita,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The gold necklace hook was shipped broken. The 2nd necklace changed color on first usage. I'm highly disappointed and dissatisfied with the product.
Hello Modupe,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I recently bought a dress to wear to a graduation. The dress fit well and was cute. I attempted to wear the dress again weeks later and to my surprise there was a hole in the back of the dress, and its the type of hole that happens when the fabric comes undone at the seams and begins to unravel.
Hello Ashley,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The representatives waived the restocking fees and i was promised a full refund without having to pay for return shipping.
Hello Carolyn,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
The jacket fell apart after the first wash. Every seam came unraveled. Horrible quality in material and construction.
Hello Debra,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Bought a pair of boots that fell apart 3 weeks later.
Then I see a 39.95 charge on my account.
So I call them.
They refuse to give my money back.
Say they are going to take the 40 out of my account every month.
Uh no your not.
Went to the bank to dispute the charge.
I did not okay this.
Canceled my debit card.
Don't order from this RIP off company.
I will never do it again.
Don't want your cheap shoes.
Hello Diane,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
This company have a brilliant business, stratergy... as soon as you agree to the AGB you become a very welcomed member, you are then allowed to order something. Every month from them. Naturally from the money they have booked from your bank account... we all know, that of course everybody on this planet reads 6 pages of AGB before they purchase goods.;-) thumbs up lads for the trust that you have awakened in me, I will never do it again
Hello An,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I am absolutely gutted. I have just realised that JustFab have taken a total of £315 from my bank account for an apparent (from reading all the other reviews) 'VIP Newsletter.' It is apparently in the small print when you sign up as they give you a 60 minute time frame to order shoes.
I have not authorised these payments and I have no idea how they even do this. I am currently unemployed and have little to no money and I feel absolutely gutted. I have just tried to sign into my JustFab account and it says that I do not even have an email on file, so even if I had agreed to this VIP newsletter, I wouldn't have been able to use the benefits anyway? I will fight them on this and I would be very interested to know if anyone else has, I can see that everyone else has experience the same problem. HOW ARE THEY STILL ABLE TO RUN?!
Please never ever order from this awful company.
Hello Lauren,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Thanks for help with my problem. The support service helped me and we were able to solve all my problems.
Hello Judith,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
My experience was much the same as many of the reviews, bought a pair of shoes that ended up feeling a lot cheaper than they looked online, shrugged and left it, and then two months later noticed two charges for $40 on my card that I definitely didn't sign up for, the site explains that nowhere, I don't have the money to waste on this stupid site
When I called to cancel and get a refund she had a thick accent and was incredibly unhelpful, I ended up ordering two more things just to "get my money back" or at least get something out of this whole ordeal and calling to cancel again, having to go thru the whole arguing with the girl to cancel, I don't care what you can offer me, I don't want u to charge me monthly for something I'm not gonna use!
Hello Marissa,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
So basically just know that as soon as you buy a pair of shoes, they're going to take 40 bucks out of your account every month. And when you try to call customer service to get a refund, THEY WILL FIGHT YOU. They will try their hardest to try to convince you that that money is solely for buying more shoes. Just go to another site. Not only is customer service rude but you get scammed.
Hello Darling,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
This site is very misleading. I used a GIFT CARD to make a purchase and had to put in my debit card information since there was still $2 that my gift card didn't cover. THEY USED THAT DEBIT INFO TO SIGN ME UP FOR THEIR VIP MEMBERSHIP AND I WAS NEVER TOLD THAT UPON CHECKOUT. I was charged $40 the next month and customer service REFUSED to give me a refund. DO NOT USE THIS SERVICE.
Hello Shelby,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
My sister ordered some shoes for me as a present, and they started falling apart 5 months later. I really needed boots for work and im not happy.
Hello Milagro,
I'm sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I am a member and have ordered a few times, although I do skip the monthly charge of $39.95. My problem is that every time I order from them it takes forever to receive the item. I ordered shoes on May 24,2019 hoping to get them for a wedding I was attending on 6/1/19, however, that did not happen. Now here it is 6/4/2019 and I still do not have them and with no expected arrival date. At one point it had today, 6/4/2019 as an arrival date, then it had changed to yesterday, 6/3/2019 as an arrival date. Yet, still no shoes. Seems funny they took my money immediately but I have no idea when my product will arrive. I guess it's time to cancel my subscription.
Hello Robyn,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
TOTAL RIP OFF. STAY AWAY FROM THIS SITE. If I could give them a zero I would! I get charged every month on my credit card for membership which btw I didn't even sign up for. SUCH A BULL$#*! AND FAKE SITE. This is a scam site.
Hello Jaya,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Total scam. You have to call in to do every little thing including using your member credits and delete your account. Merchandise is very overpriced
Hello Ishrat,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I purchase one item from the site not knowing that I was signing up for a membership. They totally ignored my request to cancel and I ended up being charged an additional $39.95. Everything on this website looks cheap and not worth the price. When asked if I could get a refund for the $39.95 that's taken off my card every month, they refused; it's my money that I earned I should be able to do whatever I please with it. I advise anyone to not purchase from this site, it's a total rip-off and not worth the money.
Hello Shaniah,
Your feedback regarding the service you received at JustFab is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy