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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I'm tired of ordering from JustFab and my items are either too big or too small. Luckily they have been pretty good about the returns but the hassle of ordering and having to return most of what I buy does not make for an exciting shopping experience.
So far everything I ordered from JustFab has been fabulous and earned many
Complementary comments. The shoes are the most comfortable I ever owned (by the way, I own more shoes now that I have in my entire life of 68 years before).
Hello Evi,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
I'm 5' at 200 lbs, so finding leggings that can stay up will exercising is must. Unfortunately, the leggings I order only have one set back. Which was they don't stay up if I have a pair of house keys or my phone. Even without the use of the side pockets the leggings roll down. They are however comfortable to lounge in and very stylish.
Hello Abigail,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I like my purchases and the great bargains. I would like more variety and colors in a lower heel shoe.
Hello Dani,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
Scared buying online until I bought from Fab. And it's amazing that my size is a perfect match. I don't have to be frustrated that shoes won't fit. Now I will have to try the clothes.
Hello Elizabeth,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
Loved the shoes but after almost no wear the strap broke. I was going to return but the return process asks if they're wearable and of course they're cosmetically wearable but you can't wear them with a broken strap. So I probably won't order again. I hate it because the cutest shoes are on JustFab!
Hello Tanisha,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I'm always pleased with my purchases and haven't had an issue. I love all the shoes I get and pleased with the amount of time it takes to get to me.
Hello Crystal,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Very nice quality, I love the different options and the customer service is excellent. I plan on on being a justfab member for a while
Love the shoes themselves and think it's a great value, but it's very difficult to return shoes that don't fit (wish it came with a return label and shopping on mobile is difficult.
Hello Carrie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Way to expensive and fall apart way to quick for what I pay for. I understand dress shoes costing that much but not simple shoes or sandels
Hello Anna,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Shoes that look nice but are very poor in quality and confortability. I will not order from them again that is 100% accurate
Hello Cristina,
I'm sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
My recent, was my FOURTH Pair of this same exact style. 3 from shoes dazzle and the last from you. After the 2-3 wear, they tear apart! I'm not sure why! I'm only 4 11 and weigh 140 so I'm not sure why they're falling apart! Due to me being short, I have to have something with height! I love love love the style but the quality is just $#*! unfortunately. Thank you for asking, Amy
Hello Amy,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Great experience great quality fast shipment. I will shop again for sure. Pleasure to work with. I continue to look daily for great deals.
Hello Ruthann,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
The things I ordered from your site were never delivered to me. I was waiting at the delivery address every day for over a week, and it never arrived. I spoke to JustFab customer service about my missing order (order #: *******) and the customer service I received was completely unhelpful and unprofessional and the rep refused to work with me, the paying customer, to find a solution to the problem. I spent money at your site and when my order didn't arrive JustFab told me it was not their problem and they could not do anything to help. So here I am, a customer who paid for goods, never received the goods and never received a refund or store credit in response to the un-delivered order. I am very unhappy with the service at JustFab and I have shared my horrible experience at JustFab with everyone I know and will continue to share that information because customers should know if a company actually values their customers, and sadly, JustFab does value their customers at all. Honestly it felt like JustFab scammed me for my money because they have my money and I do not have my merchandise. Worst shopping experience.
Hello Ashante,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I LOVE YOUR SHOES BUT THEY DON'T FIT. I SOMETIMES NEED 6 AND A HALF. 6 1/2. DEPENDS ON STYLE OF SHOE. STILL HAVE CREDIT AND GIFT CARDS TO USE BUT YOU HAVE SUCH A GREAT SELECTION I'M HAVING A HARD TIME CHOOSING. THANKS FOR GIVING ME A 30.00 CREDIT. WILL USE IT TODAY.
Hello Kaye,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I did not receive my complete order, if it's
On its way. I apologize. Love the product
I have received
Hello Annie,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
These slides are awesome. If you like sparkles you'll love these shoes! Fabfitfun is always easy to use and fast shipping too.
This is the third order I've sent back due to poor quality. The insoles of the shoes purchased weren't attached inside the shoe.
Hello Becca,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I ordered two pair of shoes. They arrived in
Good time and I like the way the shoes
We're package.
Hello David,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mm,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy