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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Every now and again, I forget to skip a month, so am automatically charged $39.99. It really bothers me though that I can't use this money (my hard-earned money) to buy items on sale. This should be rectified. I am even thinking of quitting my JustFab subscription because of this reason alone, even though I have loved every pair of shoes I have bought.
Perfect for summer, light weight, many zippered compartments. This purse has been great for quick, on the go trips.
Hello Julie,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Perfect for downsizing, at least for me. I have received compliments on this backpack. I take it everywhere.
Hello Suzanne,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
This was my first time ordering from JustFab my experience was awesome. Thank you for having my order on shipped on time
Hello Tohne,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
Just fab sounds great when you join. But shipping takes forever, clothes and shoes quality is just mediocre and the worst thing is that you CANNOT use your own credited money on sale items! The $6 shirt is $24 if you use your credit! Nope just wrong!
Hello Sue,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I order the same size, and things fit differently. It's a bit frustrating. The skirt is a bit snug, yet the two pairs of pants are slightly large.
Hello Amber,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love the shoes they fit to size the variety the price and the sales WOW the specials it's all been worth it to browse at my measure it's great
Hello Robbin,
Thank you for trusting us and shopping with us. JustFab is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
Everything is and always great! The clothes, shoes, etc... Their customer service is excellent as well.
I've sent this review before but your site navigation and search sucks. I would suggest changing platforms. Visually it's great, but technically it sucks. Load times are horrible on desktop and mobile.
Hello Rose,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I love the website and the shoes. I have always had the best customer service. My only problem, sometimes o forget to skip a month. I wish a reminder was sent out.
Hello Randa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I ordered a swimming suit, I even ordered a size larger and it was definitely not true to size. The stitching was also messed up, along the waistline you could see the holes from where it had been stitched and restitched.
Hello Nicole,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I have been a fan since 2012 who have mainly purchased JustBags. The totem I purchased was more-so duffle size which wasn't in the description but it was still nice enough to keep!
Hello AAnye,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I was excited about my first box but they have gotten less and less impressive. This Summer's box had 4 items I won't even use.
Hello Angela,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My friends always ask me where I got my clothes from and I told them Just Fab. All the product I have brought fit well. The products are Excellent
Hello Anna,
Thank you for trusting us and shopping with us. JustFab is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
I have ordered from just fab so many times... I have loved everything. Just recently I ordered Tori pumps in Blush. I'm a size 10 so when I order a heel I go up a size so I have some wiggle room. I ordered an 11 and when they came in they were too small. Not slightly small. Small like my size 8 foot friend tried them on and they wouldn't even fit her. So this was the first item I ever ordered that wasn't exactly the right size or look. That is why the 5 star.
Hello Charity,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Ordered a very cute pair of sandals, and several reviewers had mentioned they ran large so I ordered a half-size smaller than usual. They are HUGE! Gotta be 1.5, maybe 2 sizes difference.
I would expect any reputable company to waive the return/exchange charge on a product that was so obviously wrong in sizing. Not so with greedy JustFab! Bad enough that their made-in-China footwear went from $40 to $47. No longer a customer.
Hello Wendy,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Not helpful at all, exchanged two pairs of shoes they didn't have my size and i only got refunded for one. Called twice and both people i talked to didn't help me they didn't understand my isssue and kept telling me the same thing over and over again
I was very pleased and have purchased an additional pair as well. Will and have been sharing my experience with others that are interested, just have not done it yet.
Hello Dorothy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
Quality could be better for the price I've been disappointed once opening the shoe box for the money I paid product looked cheap and not very comfortable also size 6 is almost always unavailable
I have only good things to say about JustFab, I never had to speak to customer service about any of my purchases because every single item a bough was absolutely FABULOUS and there was NOTHING to complain about, the shipping was on time and the selection of clothes, shoes, accessories and everything else was JUSTFAB!
Hello TJ,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sheryn,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy