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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I would have loved to keep the shoes had I only been able to wear both shoes. The zipper was stuck/broken on the right shoe and of course, they no longer had my size when I tried to exchange.
Finding what I was looking for was easy and ordering was effortless! Order arrived quickly and was as shown.
Hello Victoria,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
Sandle straps slide off my heels when I walk, tennis shoes are mis-sized, I normally wear a 9-9.5, these are 9.5 & too short, too late to return so I'm trying to stretch them out
Love the new app for JustFab. Makes using the site so much easier. Love my JustFab. With the app I can access my account quicker and from my phone. It's a great new way to look at what I like to shop for.
Hello Sherrie,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
The sizing was wrong, & when I returned the unworn shoes as well as all the free junk that came with them, imagine my surprise when the credit I received was for $7.95! Inferior quality items & inferior customer retention policies.
Hello Gail,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Well I wish I had a strong a box to put my shoes because the shoes and is in good shape it just the box it came in was all beat up
Hello Lisa,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I have a few weddings coming up this summer, and usually criticized because I typically wear black. So I found these gorgeous looking blue heels that would spice any outfit up. I couldn't wait to debut them this past weekend, but they're too big! About half a size! So now I've mailed them back and am waiting to have the correct size resent. Thank you JustFab for making returns and exchanges so easy. I know I won't have a headache, like I've had w/ so many other retailers. But I'll have to scurry to find something for this weekend, because I still haven't received my dream shoes. Fingers crossed, they come in before Sat afternoon!
Hello Pamela,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone and Live Chat.
XO,
Ivy
I love there shoe and accessory selection. They always have good sales. The option to skip a month is the best.
Hello Brianna,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I think some of the products can be hit or miss. I also don't like that the monthly credit can be way less than a lot of the items. I do like the gym clothes they offer.
Hello Amber,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I bought 3 pairs of shoes, and 2 of them seemed to be used and poorly wrapped compare ti another times that i have order with justfab
Hello Bel,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Love justfab! I've bought pants, dresses, shoes and purses and loved all my purchases. The pants fit great which is hard to find for a curvy person like myself.
Hello Danae,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
Absolutely horrible customer service. Charged for "credits" ($39.95) which no one at the company will tell me how to use! The "credit" I paid for does not apply automatically. I had to change my bank information in order to avoid their fraudulent practices.
Hello Sondra,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Love this store and all the adorable styles. They have good quality items that fit great. They also have an easy site to navigate and good customer service which makes the experience so much easier. They have hundreds of adorable shoes, handbags, and hundreds of clothing styles to chose from. I was happy about the fast shipping and if you spend $39 you receive free shipping. They also have a point system that you can reedem an get a percentage off an item. Best part is your first item is 75% off and they also have an amazing exchange policy that they make easy. Just love the store and all the styles to chose from.
Hello AliciaLynn,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
The shoe I ordered and waited for, for 3 weeks was apparently already out of stock when order was placed. I was not notified of this until I called to check on the status then I was informed I would not get the refund for my membership that was charged. I would not recommend JustFab to Anyone.
Hello Felicia,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I would like the company to have more double wide selection. I have ordered a pair of shoes and I was worried about it not being widened out but the customer service the help me told me that the material was stretch and the plain wide will fit my feet when I got my product it is tight a bit so I wish that this company will start getting some nice double wides cuz I'm I'm not seeing any
Hello Laketa,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
The clothing is poorly made. About 50% of the items I ordered tore at the seams within the first week.
Hello Julie,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
As always the website is easy to navigate, plenty of shoes to choose from and shipping is quick. I like having the ability to decide if I want to use my club rewards every month or NOT. They give you plenty of time to look on the website and decide. I've ordered many pairs of shoe through JustFab and they all have been great!
Hello Danielle,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Just Fab fits my budget. Customer Service is fantastic. Returns are easy peasy. I love that I'm in control and that I am able to skip unlimited months in a row with zero hassle!
Hello Mary,
Thank you for the kind words that you said about JustFab. We want you to know how much we appreciate you doing business with us and the time you spent to share your experience! Have a Fabulous day!
XO,
Ivy
When I received my products, the maxi dress was perfect, but the turtleneck is not what I got. The top I received was a short sleeved Henley type of top. I returned it for an exchange, but I never got the turtleneck.
Hello Cheryl,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bre,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy