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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I received my package very soon. I like the style that I select, the same that I see in the picture.
Horrible customer service, cancelled my VIP membership do to the 40 charge for buying NO SHOES each month When my debit account was overdrafted because of this I called for a refund, explaining I had cancelled a month proir because the shoes did not fit and that I'm a smaller sized shoe, and needed that money back in my account. I was offered a store credit harassed about keeping my VIP account multiple times. I know there is a script they have to follow but it was rediculously aggravating to have to repeat myself 6 times why I did not want my membership!
I love JustFab for buying shoes that are on-trend and will probably be out of trend next season. They're relatively affordable but you do get what you pay for. As long as you don't expect too much, the shoes are trendy. They last maybe up to a season with regular wear. They should be cheaper than what they're going for but the sales are what make it okay. The sales and deals can't be beat if you're buying a lot of stuff.
Customer service is great. Everyone has always been very helpful.
Hello Samantha,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone and Live Chat.
Best,
Ivy
They trick you into being a VIP member then charge you 40 dollars if you don't shop every month! AND THEN WONT GIVE YOUR MONEY BACK ONCE YOU REALIZE IT AND TELL YOU TO KEEP BEING A VIP MEMBER. $#*!ing disgusting people, disgusting customer service.
Hello Katherine,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I love the shoes they fit and look so good and the price is great. I am so glad I decided to order from you.
Hello Peggy,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
The product came exactly as described in pictures. I will purchase again from company. I recommend this product to other buyers.
I was hesitant to use, but happy I started to take advantage of the use of the site. The last pair of shoes I purchased, everybody loved.
Hello Pamela,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
I'm so glad that I've been shopping with JustFab. I love the things I get. And I'll contentiously shop with JustFab as much as I can. Thank you JustFab for all the wonderful things you have.
Hello Sirrena,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
The shoes are so comfy and true to size i refer all my family and friends to try just fab shoes. They also have great customer service when it comes to returns and or refunds.
Hello Tashana,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I don't Order #: *******. And I don't receive anything in June 21,2019
I don't order anymore from May 29,2019 because the last order I received was so disappointing, both jackets were too tight, I couldn't wear it, so I didn't want to continue ordering anything
Hello Uyen,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Have been extremely happy with everything I have gotten. It's good quality for a great price. Will continue to order from them.
Shoes must have been miss sized but I couldn't even give them away I order at 10 but they were to big even my mom who wears an 11 couldn't fit
Got two pairs of shoes both fit technically but were super uncomfortable and walking was just plain awkward. Jacket was just too boxy and the dress a really strange length. I loved the casual feel, but it was a really weird fit.
Hello Lea,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
When I order shoes with you guys they never fit me. I always pick wide width but for some reason they never fit. So my daughter ends up taking them.
Hello Sabrina,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Shoes fit great and the quality of the shoes are good. They are comfortable and durable and I get many compliments when I wear them.
Hello Shalan,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
It is not your fault I cannot find shoes to fit me. One pair I kept I gave away. The other pair I wore. But I had to send back the last 2 pair I bought. Just not for me I guess.
Hello Sally,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Disappointed that whether the Just Fab shoe is a pump, a wedge or a flat, all have been uncomfortable to wear and/or not correctly manufactured straight out the box (i. E. missing stones, threading coming apart). I have $20 shoes that have proven to be better than these.
Hello Kia,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I ordered this beautiful satin tank top, however I received the wrong size. I ordered a size xs but when I received my order, an xl was in an xs packaging and I had to exhange. That process was easy BUT when I received the exchange, there was a size m in an xs packaging! I was tired of it and I decided to keep the medium since I liked the design of the tank top too much.
Hello Rachel,
We’re sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I had a problem with a credit processing on my account. I contacted customer service via chat and it was resolved immediately. Nice work! I appreciate good customer service!
Hello Pamela,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Site is hard to navigate profike, can't change address, thought I fixed it and package still was sent to wrong address for the second time and now rerouted back to justfab. Have not received items.
Hello Jessica,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy