From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
It's always a great experience shopping on this site. The shoe quality is amazing
Took too long And y'all took extra money I'm never buying again
I placed an order for wrong size and within seconds called and asked to change size. They said it shipped already? It was less than 5 mins. I had to order a new size-actually had to ask someone else to keep my discount-and then make a trip to return wrong size. Very frustrating….not great customer service
Hello Jane,
Thank you for reaching out to us, and we truly apologize for the frustration you've experienced with your recent order. We understand how disappointing it must be to place an order for the wrong size and feel unable to make a quick adjustment, especially when you acted promptly to correct the issue. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I absolutely love the shoes. They are perfect and fit on me very good. I walk everywhere so thats important.
I can't track properly my purchase. And I haven't received it yet.
Hello Hortance,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you're experiencing with tracking your purchase. We understand how frustrating it can be when you're unable to get clear updates on your order and have not yet received it. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Pants are lovely. The fit is very good, true to size. My only complaint,if you will, is that I would have liked them to be longer. They're perfect if you're wearing flats but I wanted to wear heels. For reference I am 5'6. You can still wear them with heels but I prefer the look of the pants being longer, almost skimming the floor…these come just to the top of the foot when in heels.
I recently ordered a few items and they were all on sale very affordable. Very fast shipping. And the items were in great quality and I'm very happy
Just fab had cute shoes, but they run small. To wear my size I have to get the wide out extra wide. That's a very limited selection.
Good quality love all mine shoe size is perfectly fit
The price was sensational. The quality and comfort is excellent. I will definitely be buying again.!
Anthony
I still haven't received my order, very bad service
Hello Maria,
We understand your frustration with not receiving your order. It's incredibly disappointing to wait for a package and not have any updates. We apologize for the inconvenience and the delay. We'll investigate the status of your order and provide you with an update as soon as possible. We're committed to providing a smooth and reliable shipping experience for our members. We appreciate you bringing this to our attention and will work to improve our customer experience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I am not fan of the automatic bundling in the basket it seems to make the prices more expensive
My delivery time takes way longer even before the recent postal strike
Some goods now are not available for international shipping why are they being presented to me as I shop
I am not apply to apply my credit as freely as I once was it should be that I can apply to my entire order not just particular priced items
I am seriously considering deleting my account after having been with the company for 5 years
Hello Dinolia,
We are truly sorry to hear about your frustrations with your recent JustFab experience, especially as a loyal member for the past 5 years. We understand how disappointing it can be when the service and experience you've come to rely on no longer feel the same. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I needed some help with my order and had to cancel the vip membership, customer service was very helpful and provided me immediate assistance.
The fabric I'd too stiff for what I want it. Wanting to do cornices but bc the fabric is very stiff I'm going to have pick another one.
Hello Annette,
Thank you for sharing your thoughts with us, and we're truly sorry to hear that the fabric didn't meet your expectations for your project. We understand how important it is to select the right fabric, especially for specific purposes, and we regret that the stiffness of the fabric has made it unsuitable for your needs. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
After placing my order I received confirmation about the order and one texted message after that then nothing else. I had to call to find out where my orders were at.
Hello Sharon,
We sincerely apologize for the lack of communication regarding your order and the frustration it caused. We understand how important it is to receive timely updates after placing an order, and we regret that you didn't receive any further information after the initial confirmation and the text message. We know how frustrating it must have been to not have the clarity you needed without having to call us. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Package arrived on time as I expected and merchandise in good condition as described in the site
JustFab website is very easy to use and the package arrived in a timely manner.One of the boots didn't fit so I just dropped off the shoe box to a happy return center. Shortly afterwards my money was refunded.
There was a missing pair of shoes in my order. When I contacted JustFab, the representative was a bit hard to communicate with and ended up canceling my membership. That was cleared up by the end of the conversation. But unfortunately, I still didn't have the pair of shoes I ordered because they were out of stock. I ended up getting store credit. I just wish they would have informed me it was out of stock when I completed my order.
Got the cutest shoes, absolutely in love with them. They genuinely feel good quality, beyond a great deal for the price. They didn't take that long to ship too!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mekdes,
We understand your frustration with the delay in receiving your order and the unexpected extra charges. It's incredibly disappointing to experience both a delay and additional costs. We apologize for the inconvenience and the negative experience you've had. We'll investigate this incident to understand how these errors occurred and ensure that our shipping processes and billing are accurate and reliable. We're committed to providing a smooth and transparent experience for our members. We appreciate you bringing this to our attention and will work to improve our member experience and regain your trust. We'll reach out to you via email right away to assist you further.
Best,
Bonnie