From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Amazing very easy to move around and order went and came quickly
Both pairs came and fit perfectly. The service is great when I order and voice any concerns.
Cheap rates, nice quality and perfect size. Save lots of money.
When I put my order/orders in they sure don't beat the bush at all that they get right on it instantly and hall butt to get product to you as soon as possible too that I love that every bit and great that I don't have to wait for a long time to get them and that's what make this place the best to get your order/orders in I would definitely be coming here as much as I can and tell people about them for sure
The boots are great, the material & overall make and look of the boots are nice, but the best part was the price w/first pair being $10
($16 with taxes & other fees.) The ONLY thing that I would say negatively is that they took a whole lot longer than expected but other than that GREAT EXPERIENCE!
You have to work with another more serious parcel company. It is not possible that there is no communication between the "JustFab" business and the delivery subcontractor Ontrac.
Very bad experience with this parcel company, which does not have physical people in Customer Service and the telephone number they give you does not exist and they send you an SMS through an AI and you can't do anything.
I will not buy from this store again, all because there is no good logistics management
Very satisfied I Love the boots. Arrived right on time.
Ordered several items half came in 3 days and the other half I'm still waiting two weeks later.
Hello Lamar,
We sincerely apologize for the frustration you've experienced with the shipping of your order. Receiving only part of your shipment in a timely manner and then waiting for the rest without clear updates can certainly be disappointing, and we regret that this has been your experience. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
My order arrived very quickly 3 days after I ordered and products were fantastic and good quality!
The shoes are good quality for a cheap price. I plan on buying again. Trust me, you won't go wrong.
I saw an offer online, $10 for a pair of shoes. I think I paid 16 total with shipping for a great pair of shoes. I then took advantage of the 50 percent off they gave on my second pair. So awesome. Thanks!
I ordered 5 pairs of boots and love them all. Wide selection and different colors. Something to go with everything!
The shoes are well made and arrived in the time frame promised.
The service delivery was very speedy! I love the boots! Absolutely comfortable! I wear them to work because I stand all. The are perfect
They came fast and on time! Definitely worth it! Very soft, comfy, and love that it covers my entire leg🥰🥰
I loved the colors, styles and fit I'm
Very satisfied
A warning during sign up that says "btw when u do need/want to skip the month, just hit the link! We know it's not there, it's not supposed to be... "
Hello Atlanta,
Thank you so much for sharing your thoughts with us! We're glad that you're happy with the shoes you received. However, we understand your frustration with the process of skipping a month. We recognize that it would be helpful to have clearer instructions during sign-up regarding how to skip a month. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Had a few package delivery time/day changes ~ creating a significant delay.
I contacted their so-called Customer Service Department. I was told there wasn't anything they could do. Really?!
I gave the agent a bad satisfaction survey. Imagine my surprise receiving a email from the company. No partial refund, no account credit. It was a letter stating they appreciated my business
WOW, just WOW.
Hello Carol,
Thank you for sharing your feedback with us. We sincerely apologize for the delays you've experienced with your package delivery and the frustration this has caused. We understand how important it is for you to receive your orders on time, especially when there are changes to the expected delivery schedule, and we regret that this has not been your experience. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Etnairis,
We understand your frustration with the shipping experience, particularly the lack of communication and support from our shipping partner, Ontrac. It's incredibly frustrating to have a delivery issue and be unable to reach a real person for help. We apologize for the inconvenience and the negative experience you've had. We're committed to providing a smooth and reliable shipping experience for our members. We're actively reviewing our logistics management and working to improve communication with our shipping partners to ensure a better experience for everyone. We appreciate you bringing this to our attention and will work to improve our member experience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie