About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love the shoes. The boots are just soooooooooo cute. The quality is good. They will last a long time and I will continue to order from JustFab.
Love my new shoes. You cannot beat the prices and quality that JustFab offers!
Have paid for expedited service... yet orders were not received for promise dates... futhermore couldn't get anyone to respond/ issue a refund for the service that was paid for
I attempted to order footwear, however, shipping is not available with no explanation?
Hello Lee,
Thank you for reaching out to us. We're sorry to hear that you encountered difficulties while attempting to place an order for footwear, and we truly apologize for any confusion caused by the shipping options not being available. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I've been a member for about a decade. Love all the options!
I purchased my items in November around Thanksgiving. Originally my package was suppose to arrive the 2nd day of December 2024. Then I go to check again my package is running behind okay that's fine they changed the date to December 3rd. December 3rd comes and nothig, so I go to check and my package has been rescheduled like 4 times and it still in one spot. It's annoying and it's just sitting in another state not doing anything. I don't know why companies choose FedEX they are the worst delivery service created. I've purchased shoes in the past from just fab and never had this type of issue.
Hello Tyra,
Thank you for reaching out to us, and we truly apologize for the frustration you've experienced with your recent order. We understand how disappointing it must be to see your package continually delayed and stuck in one location, especially after originally being told it would arrive on December 2nd. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The shoes came as advertised! Clean individually bagged. NICELY packaged.
Site is super easy to order and how can you resist all the cute shoes!
What a great site and great prices! Love all my pieces.
Good fit and quality, and fast shipping. Will order again.
Once I figured out how to order it was so easy and they were shipped right away. I definitely will buy more without a doubt. I am very satisfied with justfab.
Great transaction fast shipping great looking and feeling shoes
Well I did my order got confirmation email with tracking number got date of arrival, package was to arrive on the 3rd of December it's now the 6th still no package and no way of tracking it because pure later isn't giving up the information and only thing I get from just fabs is it's on its way. They really need to get their 💩 together in the shipping department.
Hello Georgina,
We understand your frustration with the lack of updates and the delay in receiving your order. It's incredibly disappointing to have a delivery date and then not have any way to track the package or get an update. We apologize for the inconvenience and the lack of communication. We'll investigate the status of your order and work with our shipping partner to provide you with a more accurate update as soon as possible. We're committed to providing a smooth and reliable shipping experience for our members. We appreciate you bringing this to our attention and will work to improve our communication and shipping processes. We'll reach out to you va email right away to assist you further.
Best,
Bonnie
I love my new boots I love the way they lace up the back seems to be really good quality for the price and they also feel good on my feet very soft I'd definitely recommend them
Very good quality and great prices, I will definitely purchase more in the near future
Fast checkout and quick delivery…………………………………………………
At first I thought, what the heck. If its a gimmick, I am only out the original ten dollars plus shipping. Well, JUSTFAB came through with the shoes I ordered. I will be using them again shortly. Ken Z.
These boots were only $10 and they are such great quality and super stylish! Super happy 😊
I ordered tall boots thinking they'd come in a tall box…they don't.
They were folded! They were not only bent up but because of that they didn't look like the picture at all. Very disappointing.
Hello Christy,
Thank you for reaching out to us, and we truly apologize for the disappointment you've experienced with the packaging of your recent order. We understand how frustrating it can be to receive your tall boots in a condition that doesn't match your expectations, especially when you were anticipating them to arrive in a tall box as shown in the product description. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
The order was placed on 11/20/24 and here on 12/6/24 I have not received my completed order without an explanation.
Hello Sophia,
Thank you for reaching out to us. We sincerely apologize for the delay in receiving your order and the lack of communication regarding the status. We understand how frustrating and disappointing it can be to place an order and not receive it within the expected timeframe, especially without an explanation. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edith,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced regarding your order. We understand how disappointing it must be to pay for expedited shipping and not receive your items by the promised dates. This situation is certainly not reflective of the service we aim to provide, and we truly regret the delay. We will send you a private message right away to address this promptly.
Best,
Allison