About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The boots fit great. I bought a 7.5 but I'm a size 7. This allows me to for thicker socks.
I've ordered my item since Nov 20th and yet to receive it! I wanted to wear them to an event on Dec 1st. This is the 2nd time an item I ordered was delayed. The 1st time it was 2 wks late and it was supposed to be a birthday gift!
Also there has been a pending case of a reversal of fund for a canceled order since July! Very shameful indeed and
NEVER AGAIN with JustFab!
Not happy with paying for 2-3 day shipping and not getting them in time! Day 4 still no boots
Hello Tanya,
We understand your frustration with not receiving your boots within our rush shipping period. It's incredibly disappointing to pay for expedited shipping and not have your order arrive on time. We apologize for the inconvenience and the delay. We'll investigate the status of your order and provide you with an update as soon as possible. We're committed to providing a reliable and accurate shipping experience for our members. We appreciate you bringing this to our attention and will work to improve our shipping processes and communication. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I paid for a pair of slippers, when they arrived I put them on and the strap on the right shoe broke 10 minutes into me wearing them. I wasn't even doing anything crazy, just walking in the house. I called and told an employee that my slippers broke and he wanted me to go to the post office and pay for a box and postage to send them back for an exchange. I told him I have a sick newborn and the whole point of ordering things online is to avoid going out/ shopping in retail stores. Also me paying to send back a new pair of shoes I just bought was insane. He made an exception and I emailed a picture of the broken pair of slippers instead. A couple days later I received another pair of the same style, color and size… only for the same thing to happen in the same right shoe! It's crazy to me because how does that even happen?
Hello Kaila,
We understand your extreme frustration with the defective slippers and the inconvenience of having to deal with the exchange process. It's incredibly disappointing to receive a product that breaks so quickly, especially when you're trying to avoid going out with a newborn. We apologize for the inconvenience, the defective product, and the initial difficulty with the exchange process. We'll investigate this issue to understand how the same defect occurred in both pairs of slippers. We're committed to providing quality products and a smooth member experience. We'll review our exchange policies to ensure they are fair and convenient for our members. We appreciate you bringing this to our attention and will work to improve our product quality and member service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Highly recommend! Great customer service and fast shipping! Would buy from again!
I placed an order for 3 pairs of boots, I did receive 2 pairs from this order, but never received the 3rd pair of boots, I am trying to figure out what the problem is? Is the last part of the order out of stock? I have not even opened the first part of the order since I was looking forward to getting all 3 at once. Tracking service shows it was dropped off on 11/30/2024. I was home all day, and no one came to my house.
Hello Jennifer,
We understand your frustration with not receiving the full order of boots you placed. It's incredibly disappointing to receive a partial order, especially when you were looking forward to having all three pairs at once. We apologize for the inconvenience and the missing item. We'll investigate the status of your order and work with our shipping partner to determine what happened to the third pair of boots. We'll provide you with an update as soon as possible and work to ensure you receive the complete order you placed. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The quality is not the best. I wore the tennis shoes for an hour and my feet were hurting.
Hello Charnese,
Thank you for reaching out to us, and we're truly sorry to hear that you've experienced discomfort with the items you purchased. We understand how important it is for footwear to be both comfortable and of high quality, and we sincerely apologize that the shoes didn't meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Sales were great. My purchases went through with ease. Only wish shipping was a little cheaper.
I absolutely love them and I was expecting for them to only come to my knee. However they come a little past my knee. Great for fall/winter. I ordered an 8.5 but I'm usually an 8 in women's. They fit comfortably! Thank you so much.
I have been a customer for many years and the quality, and selection of merchandise has decreased. The wow factor is gone.
Hello Hyacinth,
Thank you for your loyalty over the years, and we truly appreciate you taking the time to share your feedback with us. We are sorry to hear that you've noticed a decline in the quality and selection of our products. We understand how disappointing it can be when the excitement you once experienced with our products no longer feels the same. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
All the shoes are very comfortable, love the style and quality. Very happy with all the shoes I have bought there. Especially very good price!
Like 3 inches too long, and about an 8.5 in width. Great support but Its a NO..
Hello Brian,
Thank you for reaching out to us and sharing your thoughts. We sincerely apologize that the item you received did not meet your expectations in terms of size and fit. We understand how disappointing it can be when a product doesn't fit as expected, especially when you are hoping for a better match. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The order arrived quickly, the product very good quality, and excellent price.
Made two orders on the same day. Order #2 arrived in five days. Order #1 sat in California over 10 days before being shipped. Delivery date kept changing. Contacted customer service and the told me to wait a couple more days. Then we were disconnected.
Hello Monica,
We understand your frustration with the inconsistent shipping times and lack of communication regarding your orders. It's incredibly frustrating to have one order arrive quickly while another is delayed, especially when you're given conflicting delivery dates and have difficulty getting answers from our Member Services Team. We apologize for the inconvenience and the negative experience you've had. We'll investigate the status of your delayed order and work with our shipping partner to provide you with a more accurate update as soon as possible. We're committed to providing a smooth and reliable shipping experience for our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The customer service was awesome. Like I said in the description above.I received my order to day in a very happy with it. Thank you for the good service even though it took longer than expected.
Hello Steven,
We truly apologize for the delay in receiving your order. We understand your concerns, especially as you were reassured by our Member Services Team that the item would arrive in time for Christmas. We know how important it is to receive your order on time, especially for special occasions, and we regret that this delay has caused frustration. We will send you a private message right away to address this promptly.
Best,
Allison
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
Not happy after more than 7 years I am ending my membership. To much is …. Doesn't ship internationally. I can no longer find the styles and can't order men's shoes at all. This was the best shoe deal but not anymore.
Hello Rebekah,
Thank you for reaching out, and we truly appreciate your loyalty over the past seven years. We are sorry to hear about your disappointment with the recent changes to our services, and we understand your frustration. We understand how important it is to have access to the styles and products you love, and we regret that, due to recent changes, we are no longer able to offer international shipping to Canada. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I have been a member for years. Used to find a great variety. Now every time we choose an item it's no international shipping. Of course I only find out when I am checking out. Not a single pair could I ship in men's.
I have not received any order as of yet. So I am not able to give you any rating until I receive the order
Hello Ruth,
We understand your frustration with not receiving your order yet. It's important to us that our members receive their orders in a timely manner. We apologize for the delay and will investigate the status of your order to provide you with an update as soon as possible. We appreciate your patience and understanding. We're committed to providing a smooth and reliable shipping experience for our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Funmilola,
We understand your extreme frustration with the repeated delays in receiving your orders and the ongoing issue with your canceled order refund. It's incredibly disappointing to experience multiple delays, especially when it affects important events like birthdays. We apologize for the inconvenience, the lack of timely delivery, and the unresolved refund issue. We're committed to providing a reliable and transparent shopping experience for our members. We're reviewing our shipping processes and refund procedures to ensure a smoother experience for everyone. We'll reach out to you via email right away to assist you further.
Best,
Bonnie