About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Was just browsing and found my dream boots. Cant wait
I love shopping with Justfab… l been shopping with Justfab for many years.
I have been buying from Just Fab for years. Great value for the price. But they changed a few years ago with packaging and shipping. Many of the shoes now come in a bag, and when they do have boxes, they ship in a bag. The boxes don't survive. They are crushed and torn. Very sad...
I have been buying from Just Fab for years. I love the products and prices. It's very sad now that they mail my shoes that are in boxes- in big plastic bags. The boxes arrive crushed, ununusable.
They lied to me about my shipment being out of the warehouse. As soon as I purchased the order five minutes later, the order was out of the the warehouse I still haven't received my order since then, but it was out of the warehouse five minutes after I called to cancel the order before It could have left the warehouse so they refuse to cancel the order because they didn't wanna give him a refund. They wanted me to wait for this shipment to come to my house to give me a refund and I still haven't received the order or a date shipment date so that was lying to me and bad service
Hello Shanora,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our Member Services team. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I value their products which are very welcoming and stylish and fit most of my wardrobe. Some of their clothing is OK, but it sells out fast. Leave me with a few options to choose from. I would recommend this company to other people. Thank you.
Hello Sidny,
Thank you for taking the time to write to us and I'm very sad to know that you are not pleased with our availability. We understand how frustrating that can be, especially for a brand you love. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. Our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
I never got my order. Poor delivery service you guys took
I would like a larger selection of 3 inch heels. I don't like the new price either.
Good prices for good quality and shipped to u fast.
To be honest the quality in my opinion is just not worth the cost especially with the exchange rate I have to pay. The fabric for three of my items are see-through when they shouldn't be, there are rips in one of the sweaters, the boots and heels I received are way bigger than what they say they are online. Just over all disappointed, I have to return my whole order with the exception of a body suit. What makes it worse is this keeps happening. I don't even want to shop here but I keep forgetting to skip a month so I accidentally pay for credit, and the only reason I have to skip a month is because if I don't I'll lose the previous credits that I accidentally paid for in the first place. This has been happening over a few years...I just never see anything that I really like to spend the credits on and when I do this happens.
Hello Stacey,
I'm sorry to hear about your dissatisfaction with our products and VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
We Pay 49.95$ BUT when we use our credit We loose Money, because if the Product Rost 32.95$ Wehave to take our credit at 49.95$, really not fair.
That's Why I Will close my account.
Hello Suzanne,
I'm sorry to hear about your dissatisfaction with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Aún no me llegan los zapatos así que no puedo dar una opinión
Hola Andrés,
¡Agradezco que te hayas tomado el tiempo de escribir esta reseña! Esperamos sinceramente que disfrutes de tu compra y, una vez que la tengas, no dudes en enviarnos tus comentarios. Esperamos que tu experiencia con nosotros en el futuro sea siempre fantástica.
Saludos,
Chad
Easy-to-use the app for brose and lots of sale items and various budget friendly options
Pedí dos productos los cuales pague y solo llego uno
Hola Nelson,
Lamentamos mucho saber que falta uno de los artículos de tu pedido y comprendemos perfectamente lo frustrante que debe ser. Ten en cuenta que estamos aquí para solucionarlo. Te enviaremos un mensaje privado ahora para que podamos resolverlo lo antes posible.
Atentamente,
Ivy
I've brb subscribed to JustFab for over 10 years. I love them, especially the bundle and deals. However, the only thing I would say that's less than positive is the amount of time it takes to ship and receive the items.
I got the show with the first order promotion and it was really unexpensive. I wasn't expecting much, to be honest but the shoe they delivered was good quality and very good looking. I look forward to wearing it
I have been shopping with JustFab for years and I am never disappointed. The deals are out of this world and the selection of shoes/boots are enough to satisfy anyone with a shoe habit. I am in love.
I was looking to replace a couple of very well-loved pairs of shoes. I had specific styles in mind and JustFab's selection allowed me to match what I currently owned almost exactly. Though, I admit, I was somewhat swayed by the other pretty snazzy selections. I was leery since I'd never heard of this company before, but I'm happy to say it's all worked out wonderfully. The shoes arrived quickly and fit even better than my worn in ones; I've already put some mileage on them. They seem to be well made and will hold up over the years...my last pairs were over 10 years old, if that helps shed some light. I'll definitely make this my first site to check for shoes in the future.
Not happy at all! I had two VIP credits to use( because of course I didn't get on the site to " skip the month" fine that's on me but I tried to order two different pairs of cowboy boots and the system wouldn't let me because they were coming to Canada wth I've been a member of Justfab for years and years… I will be canceling my membership as soon as I receive my 4th and 5th choice of product
Hello Teri,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Both pair arrived in a timely manner and looked exactly like the pics! They are BEAUTIFUL and FIT WELL! I just wish the brown pair had a softer SOLE! But I look forward to wearing them both, very soon!
Sent me the wrong pair of shoes. They aren't even close to the ones i ordered.
Hello Jasmine,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be to receive an incorrect pair. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
I'm sorry to hear about your dissatisfaction with our packaging and shipping. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad