JustFabReviews 10,358

Not one of the 5 pairs of shoes that I purchased fit correctly. All of them were far too big and I have never had this happen before out of the many years I've had a membership and have done business with Justfab. The shoes are always true to size, but these 7.5's were all huge and I was falling out/slipping out of all of them with far too much extra room. Also extremely disappointing because these shoes came weeks late and the original shipment was lost and I had to wait weeks for them to get to me only to not have any of them work for me.

I WOULD GIVE 0 STARS IF I COULD. TRIED TO GET A BILLING ISSUE RESOLVED GOT HUNG UP ON MULTIPULE TIMES. WE NEVER RECEIVED OUR PACKAGE AND THEY ARE STILL TRYING TO CHARGE FOR MEMBERSHIP. I CANNOT GET ANY STRAIGHT ANSWERS. AND 40 BUCKS A MONTH OUT OF MY ACCOUNT. ALL CUSTOMER SERVICE REPS ARE OUT OF COUNTRY HARD TO UNDERSTAND AND VERY RUDE. I GOT LUCKY HEN I SPOKE TO A YOUNG AMERICAN LADY NAME JACKIE. AS SOON AS SHE STRATED HELPING HER LINE WENT DEAD.

It was my first purchase with this company. The purchase was done within the first week of March/21. The initial shipment was quick because I got my shoes on March 12/21. I was very happy until that moment. The shoes were nice. I ordered my regular size which is 7.5 on the style called FAUNA. The shoes were too big for me so I requested an exchange on their app for a size 6.5. I printed the label and I dropped the shoes at the post office on March 13/21 that was next day after arrival.

Since that day I have call the 1800 line at least 4 times and every agent provides a different story. I was hoping to have the shoes for an event on Easter but what a surprise today agent Chris said that the shoes will arrive by April 7/21. This is almost an entire month for a purchase of a pair of shoes. Waste of time and energy for a basic purchase. Please don't blame covid 19 because by now shipping companies are almost back to normal with very few delays. I make online purchases constantly.

Stick to what you promise to your customers. You state on your website and app that an email will be sent with the details of your shipping which is not true. All the updates I have until today is because I have been calling and asking for my shoes. You guys didn't provide any update about my exchange. A simple WE APOLOGIZE does not do any good when you don't provide good service period. They said that the system by mistake cancel my exchange so then do something about it. I mean make it right! Once you guys get the payment you don't follow up and follow through and that is vital. Now I understand why other websites are giving bad rating about your company. I would not recommend this company to friends or family.

This site is a complete scam. Not only did I not get my first order, but then I was COMPLETELY DENIED A REFUND FOR THIS STUFF I NEVER RECEIVED. So instead, this scam of a site gave me store credits (as if I wanted to order from them again). But I didn't want to waste the already wasted money, so I ordered some decent looking boots and a shawl. I actually got this order only to find that the boots are the complete wrong size. They say they are an 11, but fit my dad who is a 13 in mens. LIKE WTF. The shawl was rather soft and pretty. But don't wash it ever because apparently even if you follow the directions word for word the shawl will fall apart. Avoid this site like the plague.

I contacted customer service just now to try and find my order that never arrived, and as soon as the virtual assistant put me through to the live agent (her name is Reign), she ended the conversation entirely. Extremely unimpressed. Not a single word between the 2 of us, she just left. Immediately the second she was put through. I'm not exaggerating. I will never buy from them again. Not worth it if that's how they treat their customers. I still don't have a tracking number for my lost package. So thanks for nothing.

I got my first pair of shoes from them then proceeded to cancel the subscription as I didn't want to get charged every month. However I noticed I was charged $39 this month for no reason. Apparently i only skipped the month and didn't cancel the whole subscription. I had no idea and wish I could get a refund. I am a college student and currently struggling I cant afford to lose money on stuff like this.

This is so crazy I was so mad that they take out my money every month. They are lie to me that they will cancel my membership and not take out my money anymore they still withdraw my money. I don't like my order either. My shoes quality so poor I throw it away. All I ever want they will not take my money anymore. So disappointed.

I have been a member of justfab VIP since 2015 and have loved their products, shoes and clothing ect. But I'm really appalled at what just happened and It's made me never want to recommend or give my business again. I was charged 49.95 Feb 21st and never received a credit on my account... then I forgot to skip March and was charged on the 9th for another 49.95 still no credit given so I contacted customer service to cancel my VIP since I could never remember to skip and I'm a stay home mom of 5 so I don't have money to just spend. The agent canceled it for me without informing me I would lose the over 7,000 points I had earned and my account was charged 100 dollars over the last two months never received credit for it and they took everything away when my VIP was cancled... like I would of stayed a customer when I needed shoes or something in the future or maybe even would of signed up to be a VIP again but not now after waiting 100 dollars... yourwelcome justfab for giving you my money...

Got charged even if I've initially opted to skip the month. Called customer service and got someone breathing heavily, with a live chicken clicking loudly in the back. He said he was working from home. Was put on hold without any noticed while he kept breathing extremely heavily. He later assured me me that I'll get a refund. But i am extremely suspicious of these person. Not professional at all and seems to be on some God forsaken village somewhere with live animals around.

They get you in with a first pair $10, betting that you will forgot to cancel. But once you get your order and realize the quality is terrible, sizing not correct, then you have to pay return shipping, which is going to cost your half total of the order, so probably many people decide to keep. But if you forget to cancel, good luck getting a deal on anything decent. The website is stylishly done, but quality is walmart/payless. But that's not the worst part, based on the pricing you can't expect too much. THE ABSOLUTE WORST PART OF THE EXPERIENCE IS THAT ANYTHING GOOD LOOKING IS ALWAYS "OUT OF STOCK" AND EVERY PAGE HAS A "SIGN UP" POPUP EVERY TIME IT LOADS. This is so annoying. Wasted time. This is deliberate to keep you subscribed. I tried so hard to find something to buy, but couldn't. In the end I got one pair of slip on sneakers that are too big, look cheap and cost me triple what I would have paid at Walmart ( because I had cover the return shipping, etc for stuff that didn't work out). The selection is terrible. They don't do anything that isn't outlined one the website, and customer service is quick and good, but overall, the shopping experience is just so customer unfriendly. Trust me, you will be a lot happier shopping at a more reputable retailer, even if it means you pay a bit more a first. I do not recommend Just Fab at all. They aren't dishonest, but their membership program is just not worth the hassle. I would change my rating if they actually had stuff in stock, but over one month of browsing, it's just the same story, even if the item is a "new arrival".

I have been VIP member for few years now and have made few purchases without having any problem, with reasonable quality in compare to price. But just last month I ordered several shoes and had to return two of them because of size/material problem. I sent back the two shoes using their return label in the same shipping box, but it has been almost one month, which they have only processed and refunded the money for one of the shoes and the other one which has been around 35$, it has not been processed and confirmed to be received. I have talked with multiple agents through phones, chat, facebook etc. and they have not been very helpful. They just keep saying the warehouse has not received that shoe yet and they cannot refund me. I have sent back both shoes in the same big box, which has been delivered, and I am sure there is no other way except mistake by the warehouse in handling the returned items, but they don't accept it and they keep telling me that they will send this for further review and I should contact again in 3 days or open an investigate with mail carrier! This has happened so far for 4 times. This is very weird since how it can be possible that the package has been delivered but inside, one item is missing?! I am really disappointed from the customer service and warehouse staffs. This is not the way they should treat a local VIP customer which has been stayed with them for few years now! I really hope I get back reasonable response from the JF as soon as possible, taking the responsibility for their mistake in handling the return!