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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I never received any order other that first one. No notifications no billing.
Order was quick and easy the delivery was on time. There was no mistake in my product. The quality ++
Hello Asia,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered 2 pair of shoes on this order, using some extra points that I had in combo with the current sale. I pretty much got 2 pair of shoes for the price of 1, my shoes are super comfy, and they are super cute!
Hello Ebony,
We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!
Best,
Bella
Called to exchange 2 pairs of shoes they sent me a return label I asked if I can pay for shipping through another carrier instead of Usps I don't know about anyone else but our mail has been screwed up since November 2020 they told me I had to ship back with what was provided to me so i go ahead and I went on and mailed them back and it's been almost 3 months later still have not received my replacements mor my money back customer service sucks all the give is the run around I definitely will never use this service again it's not right what they do I'm just out of two pair of shoes I honestly paid for and returned
Hello Adriane,
Thank you for sharing your feedback regarding the exchange order that you processed. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My experience with. Justfab has been the best experience since I was a child. I feel like its Xmas or my birthday each time I'm shopping. Love all it has to offer.
Hello Diane,
We strive to provide all our members with excellent service! Thanks for the amazing review!
Best,
Daniel
Needs a shipping labe mailed to me due to no places around me could do anything with the email shipping label
Hello Marie,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your shipping label concerns.
Best,
Bella
When I realized how junky the shoes were I asked for my $500 credits to be transferred over to fabletics. The answer was no. I then went to use my credits and they said too much time had passed. Really? I'm out $500. I'll never buy anything with KH name on it.
Hello Cathy,
Thanks for writing a review regarding your overall experience with our VIP Membership program! We value your feedback, and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.
Best,
Nelle
I am a student with very little money. I bought a pair of shoes but had no idea that I was automatically signed up for VIP membership and Justfab would take £35 out of my bank account each month - they have now taken £70 and will not refund this. They say I have to use this to buy more shoes - but I can't afford to spend this money on more shoes - I need it for my food and living expenses.
I had no idea I was getting trapped by this and feel the company is ripping me off.
Hello Miranda,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Sadly my boots were not up to the standards as I thought they would be. The souls are comming apart after only trying on one time? I wasted my money and dont want anyone else to waste theirs
Hello Amanda,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Very efficient, good quality shoes at a reasonable price as a VIP customer. So far I have been impressed.
Hello Hauwa,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
The quality of the boots I ordered is very sub par. I half expected it because of the price of the boots. I have not worn one pair and I want to cancel my account with JustFab.
Hello Anna,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The items I ordered are beautiful but the are very large I guess they are wide width.
Hello Dorothy,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
I wasn't aware that I was going to get charged a monthly $40 for not buying anything after my first purchase. It's three months later and I still can't reach on the phone to speak about canceling the subscription I didn't know I had (phone is the only way to cancel)
Hello Fionna,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
I'm a VIP member with two credits. Within the last few times I've tried to purchase something through Just Fab, my total at check out rarely reflects the discounts/credits I have. It's like you can't use VIP cost with credit but if you use regular cost your credits won't cover the total cost. Very frustrated with the entire shopping process. I will stop my membership when I can use my credits... WHENEVER that may be.
Hello Debra,
We hear your frustration regarding how the credit system works. We value your business, and we would like to address your concerns as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Terrible. I signed up for the membership and it charged my card but yet won't let me use the money on my account and they won't let me cancel until I use it.
Hello Chelsie,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
No good experience, my ordered was really late. Also it is taking long time to be connected with costumer service and it is complicated to call, no access to email either
Hello Cindy,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered the boots and they arrived quickly very satisfied with the quality and the boot itself in every way. It was a very easy and pleasurable experience working with your website.
Hello Stephanie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered a pair of boots and the wrong color was sent. I sent them back and received a refund. I tried ordering them again and the same thing happened. When I returned the second pair I was given a partial refund. Since it wasn't my fault, I felt I should have received full refund.
Hello Elaine,
Thank you for writing a review! We are sorry to hear if your refund was not fully processed. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My order come on time. The size I pick be right with no problems..
Hello Mccoy,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. That is what we always aim for, your satisfaction.
Stay Awesome!
Best,
Bella
The website is so easy to navigate. Amazing value for the beautiful shoes that I bought. Super fast shipping. I would highly recommend buying from JustFab. I know I'll be shopping with them again.
Hello Ashley,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth,
Thank you for writing a review! We are sorry to hear if you didn't receive your order. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle