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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I'm happy to say that I'm very happy with my shoes and boots that I purchased from JustFab I plan on purchasing mire shoes from here because I just love the quality and style as well
My wife just wanted to buy a pair of shoes for herself. And she did. Came out to about $16 and that was ok. Then a month later she gets charged for a subscription from them and she doesn't even know why? We call the company and they are sorry about the issues only to come to find out a few days later they charge for the sub again! At this point we are getting mad. The very next day they charge the subscription a third time? And we don't have that kind of money to be giving out and when all she wanted was a pair of boots? Your whole company is trash and we will not be coming back. If this review helped anyone I'm sorry for your lose.
Hello Brandon,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Ordering is seamless and delivery has always been timely.
Hello Beverly,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. That is what we always aim for, your satisfaction.
Stay Awesome!
Best,
Bella
I love JustFab! I get most of my shoes from here. The shipping is always timely and arrives well. Most shoes are either true to size or the reviews and comments from people give a precise sizing, which helps me always get the right size for myself. I love the styles and sometimes I wish I bought a second pair of my favorites because some shoes to sell out. I have never been disappointed or let down by JustFab and plan to continue to purchase from them.
Hello Alejandra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again
Hello Amanda,
We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I think that it very rude, and just, not right, that a company charges $40 just because you didn't look at the site, at the beginning of each month. I mean, some people work, and sometimes work can get rather involved. My job takes precedence over ANY website. I don't always have the time to go shopping online.
You can subscribe to this site, online, yet, you have to unsubscribe by calling a number. What the hell? You guys are greedy little pick pockets. And I will be unsubscribing. Thanks, Just Fab, your greed cost you a customer.
Hello Bonita,
We are sorry to hear that you dislike how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Great service as always boots are exactly as described
Hello Cindy,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!
Best regards,
Chad
I purchased these for my daughter and she loves them. They look very nice on.
Hello Deborah,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
I ordered a pair of boots. They were on sale and are decent however since ordering the $10 pair of boots I have been automatically charged twice now for $39.95 saying that because I didn't buy anything it automatically charged me because they set up auto shipping for a membership I didn't request. I'm not thrilled with sneaky stuff like this. If I see something I want to buy I will buy it.
Hello Morgan,
We are sorry to hear that you dislike how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
The company was finebut the product i felt was not worth what i paid for them. I worn them one time and very uncomfortable. No cushion in heel area. All hollow. Will not by again
Hello Lisa,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
I love, love, love my boots. So warm for $10 was the smartest purchase I ever made. Thanks JustFab!
Hello Christina,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Great customer service! Would recommend to all my friends and family!
Hello Annetta,
Thank you for the kind words! We would love to continue providing outstanding service to awesome members like you!
Best,
Bella
I never received my shoes. Then I had to get a store credit that I don't know how to use or that I may never use.
Hello Chrisden,
Thanks for writing a review! We are sorry to hear if you never received your shoes! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
When I no longer am interested in my membership and go to cancel it you make it nearly impossible and nobody answers the phone to do so, the shoes also aren't even fitting correctly.
Hello Charity,
We are sorry to hear that you're unhappy with how the membership works and how our products fit. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Super long delivery, and charged my account $40.00 every month since, and can't get ahold of anyone to cancel!
Hello Michelle,
We're sad that you are thinking of ending your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
I always received exactly what I ordered and I couldn't believe how fast I received my purchased items.
Hello Constance,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!
Best regards,
Chad
Boots are good quality and good looking. Fit good and look great
Hello Barbara,
Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Sizing was off, one pair of boots quality wasn't that good. Delivery was not bad took an extra few days then expected also. Over all I would try them again.
Hello Amy,
Thanks for writing a review regarding our sizing! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My boots look great and fit great. They took longer to get here due to two delays in delivery. I'm not sure why but this is the first time that has ever happened.
Hello Elise,
Thank you for sending your review! We're glad that your item fits perfectly! We will indeed forward your shipping concern to the appropriate team to improve our services and enhance our shipping method.
Best,
Bella
I placed and order... got comformation when it was shipped and it said to be delivered on 2/18/21. On the 19th the delivery date changed to the 20th. As of the 21st it has been sitting in New Jersey with no delivery date. I called on the 29th and asked why it was still sitting in Jersey for a week and when would it be delivered and the justfab rep said due to covid there was nothing he could do for 15 business days but if i dont have the order by friday to call and the order can be refilled or refunded. Ummmm... answer the question that i asked dont read what is on a piece of paper!
Hello Bonnie,
Thank you for sharing your feedback! We are sorry to hear if you are unhappy with our shipping services. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annette,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes and boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad